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Customer Success Manager (USA)

  • Applications are considered on a rolling basis
  • USA +3 more
  • Applications are considered on a rolling basis
  • USA +3 more

Planhat is looking for an experienced Customer Success Manager to join us on our journey as we are revolutionizing Customer Success. We are in a hyper-growth phase, with a platform loved and used by thousands of users across the world. This is a great opportunity to join an experienced and global team in an expansive phase.

As a CSM at Planhat, you will be working with leading SaaS companies and be their trusted advisor in everything related to Customer Success. We're looking for a passionate person who can make a direct connection between our customers' strategic goals and how our platform is used. You will configure Planhat to drive key processes, build relationships, and drive business results for our customers.

You will be managing a portfolio of customers, drive the initial implementation and integration, educate customers about new functionalities, best practices, industry developments, and help increase the value Planhat delivers to their business.


  • Drive our customers' success
  • Oversee the customer lifecycle including onboarding, adoption, success and renewal
  • Drive usage by Planhat users, analyze customer behavior, and drive outcomes
  • Manage renewals, expansion, and reduce churn
  • Work with our technology, marketing, and sales team to meet our customers' expectations

Work with great people

Erik Holm
Eva Mobacker
VP of Legal
Sanna Westman
VP of People
Gurprem Sagoo
Customer Success Manager

Skills & Requirements

What we need...

  • Minimum 3 years experience working as CSM, ideally at a B2B SaaS company
  • Experience of being in a closing role, either in new business sales or responsible for up-sell and renewals
  • Excellent communication skills, verbally and written
  • Self-driven, proactive in nature, and successfully managed and partner with enterprise level customers
  • Constantly develop methods for improving the client experience and communicate areas for improvement throughout our global organization

In addition, we hope you can...

  • Be tech savvy—quickly pick up on and explain technical products
  • Thrive in an environment where fast pace and change are the norms
  • Share our passion for Customer Success

We will offer you an independent role in an agile team. Most importantly, you are driven and have a passion for industry-disrupting technology. Planhat is growing and there are lots of opportunities for the right candidate.

Great Place to Work

  • Flexible Work Location

  • Paid Parental Leave

  • Flexible Public Holidays

  • Flexible Working Hours

  • Extended Leave

  • Meet-ups & Workations

About the company

Planhat helps companies deal with their most important topic - to grow their NRR. Modern technology companies build their business on Planhat to make their customers more successful. A single platform for the entire company, from CS to Product to Operations, to collaborate on.

Our customers are active in in a wide range of verticals from SaaS to cybersecurity, life sciences, marketplace, consulting, decarbonization, dental equipment, and everyday trying to execute on their vision. They all partner with Planhat for their unique reasons, but with the common goal centered around becoming more data-driven and proactive with their customers. Our platform is like a lego set - assembled to each person's imagination and liking.

We were founded in Stockholm, Sweden, spent the first 6 years bootstrapped building the product, and are now a globally distributed team of 100+ people across Europe, the Americas, and APAC. We're also a remote-first company (and have been since inception), but think of it more like people-first: we hire the best people where they want and need to be. Read more at www.planhat.com.

TOMCulture is what we say, what we do and how we treat people

GenuineNo corporate BS - just be honest

FearlessWe are bold - and we play to win

CaringBe kind to yourself and others

ImpactfulWhen you do something, do it right

Kendall | Contact Person

I'm interested

USA +3 more
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