Customer Support Representative (USA)
- Applications are considered on a rolling basis
- New York +2 more
Are you interested in joining one of the hottest SaaS startups, becoming an integral part of driving its core metrics product adoption and net promoter score?
Then read ahead and apply for planhat’s remote-first, customer support roles serving our customers in the Americas.
Planhat's goal is to ‘help our customers grow’ by combining our world-class technology with our amazing people. We are looking to expand our Customer support team with three full-time Customer Support Representatives to join our team. We are on the lookout for people who can prioritize in a high-volume environment and understands our client’s needs.
The Customer Support Team is a key part of our Customer Success department which consists of passionate people who take pride in going the extra mile to deliver outstanding service. You will be the first point of contact for helping our clients and working closely with our Customer Success and Product & Engineering team.
We are looking for people who are interested in developing their skills in a fast-paced and dynamic workplace, and a positive and solution-oriented attitude is a must-have.
If all of the above gets you curious, we’d love to meet you.
What you'll do:
As a customer support representative you will be driving our core metrics of user engagement and be the voice of the customer by enabling our customers to adopt planhat.
You will drive adoption by being the go-to guru for our users. The support and guidance you provide will be more than point-based answers. When receiving a request you efficiently work with the customer to find a mutual understanding of how the issue relates to a wider use-case and then guide the user to the smartest solution.
In addition to supporting our core metrics you will over time be involved in future-proofing planhat by ensuring its scalability. This will require your creativity and solution oriented mindset.
Work with great people
Skills & Requirements
We value that you have:
… solution-orientated and self-motivated personality
… strong technical attitude - you can quickly learn new technologies
… outstanding written and verbal communication skills in English
… experience with CRM (Salesforce, Hubspot), BI tool, and/or API
… experience with ticketing tools (Intercom, Zendesk, JIRA, or similar platforms)
You value that we:
… believe in the importance of diversity, equity, and inclusion
… will join an incredible strong team
… are one of the hottest startups right now, driving the Customer Success industry
… provide a unique opportunity drive planhat's future growth
… offer a competitive salary with remote-work flexibility
Great Place to Work
Flexible Work Location
Paid Parental Leave
Flexible Public Holidays
Flexible Working Hours
Extended Leave
Meet-ups & Workations
About the company
Planhat helps companies deal with their most important topic - to grow their NRR. Modern technology companies build their business on Planhat to make their customers more successful. A single platform for the entire company, from CS to Product to Operations, to collaborate on.
Our customers are active in in a wide range of verticals from SaaS to cybersecurity, life sciences, marketplace, consulting, decarbonization, dental equipment, and everyday trying to execute on their vision. They all partner with Planhat for their unique reasons, but with the common goal centered around becoming more data-driven and proactive with their customers. Our platform is like a lego set - assembled to each person's imagination and liking.
We were founded in Stockholm, Sweden, spent the first 6 years bootstrapped building the product, and are now a globally distributed team of 100+ people across Europe, the Americas, and APAC. We're also a remote-first company (and have been since inception), but think of it more like people-first: we hire the best people where they want and need to be. Read more at www.planhat.com.
TOMCulture is what we say, what we do and how we treat people
GenuineNo corporate BS - just be honest
FearlessWe are bold - and we play to win
CaringBe kind to yourself and others
ImpactfulWhen you do something, do it right
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