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Call Center Agent
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Industry

Media Intelligence

Category

Customer Service

Experience

Mid level

Application Deadline: May 20, 2022

Location: Abuja

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Contact Person
Deborah Anyang

Job Description

We are a tech company looking for a call center agent who will provide customer service and ensure customers have the information and assistance they need and maintain the company’s positive reputation.

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns

  • De-escalate situations involving dissatisfied customers, offering patient assistance and support

  • Manage large amounts of inbound and outbound calls in a timely manner

  • Follow communication “scripts” when handling different topics

  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

  • Call clients and customers to inform them about the company’s new products, services and policies

  • Guide callers through troubleshooting, navigating the company site or using the products or services

  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

  • Collaborate with other call center professionals to improve customer service

  • Keep records of all conversations in our call center database in a comprehensible way.

Skills & Requirements
  • Must posses a degree or qualification in a related discipline

  • Must have previous experience in a customer support role/call center position

  • Must have a track record of achieving a Strong phone, verbal communication , and active listening skills

  • Must be able to work under pressure

  • Must be able to multi-task

  • Must a calm demeanor when relating with customers

  • Familiarity with CRM systems and practices

  • Capable of learning and demonstrating knowledge of products and services provided by the company.

About the company

Our vision is to empower businesses reach their full potential with the use of technology. From cloud storage, to hosting or setting up the business WiFi or fibre optic laid Internet, we’re geared to take your business to the digital age where all you need to do is plug and play.

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