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IT Service Desk Agent (Night-shift)

  • Application Deadline: May 23, 2022
  • Tallinn
  • Application Deadline: May 23, 2022
  • Tallinn

*We need a person who resolves IT issues and executes requests fast and with high quality. *

When a Hurtigruten employee has an issue with IT environment/assets their mission is impacted. And our Guests may be impacted as well. The night-shift agent will make sure that Hurtigruten people can get their issues sorted out during US/APAC timezone.

Job tasks are:

  • Understand remotely different IT cases, troubleshoot, update, help to resolve them or escalate bigger issues to other resolver groups
  • Escalation and coordination of critical cases (P1 or P2)

  • To act according to our Motto: faster, better, available when required

  • Being attentive and solution oriented in communication with Customers

We offer:

  • 6 extra days off per year in addition to the usual vacation days
  • good staff benefits, including family and friends, discount on our amazing voyages
  • flexible benefits package: sports compensation or extra health insurance
  • language learning support
  • enthusiastic and ambitious colleagues
  • opportunity to experience a truly international working environment
  • friendly, positive and fun atmosphere, different team and company events
  • development opportunities

Work with great people

Martine Bougaran
Brand Manager
"Our brands are amazingly fun and challenging to work with. In addition, Hurtigruten Group is leading the industry when it comes to sustainability and wants to be the catalyst for greener travel."
Jessi Quillen
Head of Marketing
"We are a company looking for and willing to hear employees who have creative solutions and out-of-the-box ideas for the travel industry and expedition cruising."
Tõnis Metsar
Flight Operations Manager
"I love to come to work and give my best here as I have the best team in the whole company. We can fulfil customers' dreams and make them happen best possible ways"
Kristel Päss
Flight Operations Coordinator
"Every day is different, and you can never know what challenges are waiting. After ten years in Hurtigruten, there’s always something new to learn"

Skills & Requirements

  • Education in IT, minimum of 3 years working in IT field
  • Knowing agile ways of working, self-driven
  • Ability to handle multiple tasks and work well under stress
  • Attention to detail and quality of service
  • Proactive and patient, always willing to learn more
  • Have general passion for IT services

Great Place to Work

  • Play your part

  • Inspire the Adventure

  • Make tomorrow better

About the company

The undisputed global leader in sustainable inspirational adventure travel — a catalyst for change towards a greener travel industry. Formed in 1893, Hurtigruten Group is the world’s leading adventure travel group. We have 2,400+ employees worldwide, representing more than 50 nationalities. They form part of three main business areas — Hurtigruten Expeditions, Norwegian Coastal Express and Hurtigruten Svalbard — which offer unique small-ship and land-based adventures from pole-to-pole.

For almost 130 years we have pushed boundaries on expedition travel and sailed tourists, locals and cargo around the Norwegian coastline and polar regions. We have made Norway more connected, impacting the lives of millions of people. And we continue to share knowledge with our international guests about wildlife, local communities, science and the natural world.

As a group, we are revolutionising the travel industry’s approach to sustainability through a number of vital initiatives to protect the world we explore.

Quick overviewTOM

Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.

Hybrid Explorer shipsHurtigruten has two hybrid-electric powered expedition cruise ships that offer a 20% reduction of fuel consumption.

Beach cleanupsHurtigruten Expedition Teams encourage guests to take part in beach clean-ups, which results in several metric tonnes of trash every year being removed.

Hurtigruten FoundationThe Foundation specialises in the conservation of endangered species, fighting against marine and plastic pollution.

Eve Sepp | Contact Person

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Hurtigruten Group

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