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Technical Consultant

  • Applications are considered on a rolling basis
  • Aarhus +2 more
I'm interested
  • Applications are considered on a rolling basis
  • Aarhus +2 more

nShift is on an exciting high growth journey and we are looking for two additional support engineer to join our cohort in Denmark, ensuring our customers have a great customer experience.

With nShift products being critical within our customers end-to-end solutions, it is imperative that they function correctly and that any issues that could effect production are resolved quickly and effectively, in a clear and professional manner. To succeed in this role you need to be tech-savvy, have an inherent service-oriented mindset, as well as strong communications skills.

We are primarely looking for candidates within Denmark, but will evaluate all incoming applications for relevance. A hybrid working arrangement is possible.

What you will be doing:

  • Respond to customer requests in multiple channels
  • Deliver Service Requests and help resolve Incidents
  • Make sure we achieve SLA and CSAT goals
  • Be "ahead of the workload" through proactive measures
  • Expand your own Product/Domain Knowledge
  • Participate in building a strong service oriented team culture where knowledge sharing is central

Work with great people

Erik Meyer
Head of Global Presales
"I meet so many interesting people and companies daily in my job. I really enjoy building our ecosystem of partners."
Sofie Johansson
Customer Support Agent
"Our Customer Support is an important part of our strategy; Providing competent and good support gives us satisfied users!"
Terhi Louhelainen
Support & Operations
"I want to find the best solution for the customers and want them to be happy. We have very professional people at work here and I’m proud of that."
Luiza Cristina Vaetus
Customer Reference Manager - Marketing
"Customer's voices and experiences shape our identity and are at the core of our business. I am happy to be the one helping them getting their stories shared."
Razvan Costin Dobre
Software Engineer - Engineering
"A place where you meet great colleagues that support you to become the best version of yourself."
Andreea Dragomirescu
Team Manager - Enterprize Production
"We are building cool tools that help our customers do their job more efficiently"
George Catalin Dumitru
QA Automation Engineer - Post Production
"I am lucky to be a part of the nShift company because it offers me the opportunity to constantly evolve with a team that helps me when I need and appreciates me for the results obtained."
Madalina Florientina Ciucu
Front End Developer
"I find the biggest reward in building features from scratch, surrounded by bright people, our work making an impact to lots of customers."

Skills & Requirements

Requirements:

  • Bachelor/Apprenticeship in IT/Service
  • Previous Experience from IT-Support or Customer Service
  • SaaS Experience
  • LogTech Experience (ERP/WMS/TMS)

Language Skills

  • Fluent in English and a Nordic language
  • Strong written and oral communication skills

Personal traits:

  • Positive and team-oriented attitude
  • Customer centric - with a Professional demeanor
  • Good at time management
  • Structured and orderly with a sense of urgency
  • Flexible when situation dictates it

About the company

Established in 2021, nShift is the global leading provider of cloud delivery management solutions enabling the frictionless shipment and return of almost 1 billion shipments across 190 countries. nShift’s software is used globally by e-commerce, retail, manufacturing and 3PL shippers. The company is headquartered in London and Oslo. It has over 490 employees across offices in Sweden, Finland, Norway, Denmark, United Kingdom, Poland, the Netherlands, Belgium, Romania and Switzerland.

1997Unifaun and Consignor was founded

1997Pacsoft Online is launched

2010Established in Finland

2010+400 millions of shipments handled through our platforms during the year

2014Merger between Unifaun and Memnon Networks

2014Established in Poland

2016Established in Norway

2017The App "My Parcel" and Unifaun Delivery Checkout are launched

2018More than a half billion parcels handled through our systems!

2019Transsmart (NL) was acquired!

2021Unifaun and Consignor merged

2021Unifaun, Consignor, Transsmart and Returnado become nShift - Global Leader in Cloud Delivery Management Solutions

Ioanna Kagia | Contact Person

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