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IT Support Engineer
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Staffing & Recruitment




Not Applicable

Application Deadline: May 19, 2022

Location: Helsinki

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Job Description

Supercell is now looking for an easily approachable and tech-oriented IT Support Engineer to join their highly skilled but relaxed IT team in Helsinki. The IT team is spread out over Helsinki, Seoul, Shanghai and San Francisco and operates on a global scale. Now the team needs your help in becoming the best global IT team on this planet that is loved by all Supercellians!

The greatest thing the IT team knows is happy Supercellians, no matter where they are located. The team’s goal is to make things as easy as possible for all Supercell’s employees so that they can focus on the most important part: making awesome games! As an IT Support Engineer you will play an essential role in making sure that everything runs smoothly for the almost 400 passionate professionals at Supercell regarding all things related to IT.

You will be helping the IT team in delivering excellent user support and at the same time in developing the end user experience. Your responsibilities include providing top of the line support to the users and defining and improving the user facing services and tools, such as support tools, device set up and device management. Your daily tasks include for example setting up devices and user accounts, keeping introductions to different systems and services, granting access rights, ordering and managing devices and helping with arranging different webinars. The IT team’s members all have their own areas of expertise that they are in charge of and drive forward.

The ideal person for this role is a service-minded and organized self-starter. You love problem-solving and finding solutions even in the trickiest situations, and you do it with a flexible and patient attitude. You value good service and communication over processes and rules. We are all passionate about tech and hope you are too. However, what matters the most is your willingness to take part in a broad range of IT tasks and projects, interest towards user support and interest towards improving the way things are done at Supercell to make life easier for everyone working there!

What Supercell is looking for:

  • Minimum of 3 years earlier experience from similar tasks
  • Comfortableness in solving tricky issues with Windows (mid- to senior level experience needed), Mac, iOS, Android and network devices
  • Skills regarding the Microsoft world (Active Directory, SCCM, WSUS, AzureAD, M365)
  • Proficiency in English, both oral and written

What Supercell considers as an asset:

  • Experience in using MDM to manage devices
  • Other language skills, such as Finnish, Korean or Chinese…
  • Knowledge from / interest towards office audiovisual gear
  • Earlier experience from a game / tech company

Why you will love it at Supercell:

  • If you love tech and games, Supercell is the place for you
  • You’ll be offered a fulltime and permanent position in a firm that is anything but slow and rigid
  • You’ll be given both freedom and responsibility
  • You’ll be surrounded by an International work environment; you’ll hear chatter in languages from all over the world around the office
  • Supercell is made up of small, independent and best teams; you’ll get chatty, helpful and a little bit nerdy colleagues
  • You’ll get to work with the newest tools and technologies. Supercell will offer you everything that you need to succeed in your role - the rest is up to you!

Wish to join Supercell? Please submit your CV or share your LinkedIn profile (motivation letter optional) by the latest 19th of May via our application system. Please also mention your salary request and the earliest possible starting date in your application documents. Remember to use the application system, we do not accept applications by email. Please note that we will proceed with qualified candidates already during the application period.

You can familiarize yourself with Supercell here:https://supercell.com. For more information about the recruitment process contact aTalent’s Recruitment Manager Anni Nurmi (+358 50 304 2987, anni.nurmi(at)atalent.fi).

In this position you will be employed directly by Supercell. Supercell supports relocation to Helsinki for international talents.

About the company

Supercell is a mobile game developer based in Helsinki, Finland, with offices in San Francisco, Seoul and Shanghai. Since their launch in 2010, they've released five games globally – Hay Day, Clash of Clans, Boom Beach, Clash Royale and Brawl Stars. To make five games, they've killed dozens along the way. That's because Supercellians are obsessed with quality. Supercell’s goal is to make the best games – games that are played by millions, enjoyed for years and remembered forever. To achieve this goal, they create the best possible teams and give them the freedom and independence that are core to Supercell’s success. Read More here.

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