As a Technical Account Manager, you will be aligned to a number of nShift customers on an agreed commercial basis between the customer & nShift. The focus of this engagement is to be a core representative of nShift with those assigned customers taking ownership of the Technical roadmap within those customer environments. This is a key role in maintaining relationships with key strategic customers who are using nShift products across a wide and technical base and who are more than likely engaging with both Carriers as well as nShift in a more strategic manner.
The role is dedicated to ensure that both day-to-day as well as strategic touchpoints are working effectively and that technical and logistics teams are engaging correctly to ensure that the customer’s use of nShift’s products remains both successful and positive. This role is an important lynchpin working with other nShift teams such as sales/account management, Professional Services, R&D as well as the core Customer Service Organisation.
Progress will be driven by regular touchpoints as well as facilitating engagement with nShift teams to ensure items are progressing and that any blocking issues are identified and solutions are found to remove the blockages. The working relationship with support is critically important in helping ensure that the core Customer Services & support processes function smoothly.
What you will be doing:
Established in 2021, nShift is the global leading provider of cloud delivery management solutions enabling the frictionless shipment and return of almost 1 billion shipments across 190 countries. nShift’s software is used globally by e-commerce, retail, manufacturing and 3PL shippers. The company is headquartered in London and Oslo. It has over 490 employees across offices in Sweden, Finland, Norway, Denmark, United Kingdom, Poland, the Netherlands, Belgium, Romania and Switzerland.
1997Unifaun and Consignor was founded
1997Pacsoft Online is launched
2010Established in Finland
2010+400 millions of shipments handled through our platforms during the year
2014Merger between Unifaun and Memnon Networks
2014Established in Poland
2016Established in Norway
2017The App "My Parcel" and Unifaun Delivery Checkout are launched
2018More than a half billion parcels handled through our systems!
2019Transsmart (NL) was acquired!
2021Unifaun and Consignor merged
2021Unifaun, Consignor, Transsmart and Returnado become nShift - Global Leader in Cloud Delivery Management Solutions