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Technical Account Manager - TMS

  • Applications are considered on a rolling basis
  • Stockholm
  • Applications are considered on a rolling basis
  • Stockholm

As a Technical Account Manager, you will be aligned to a number of nShift customers on an agreed commercial basis between the customer & nShift. The focus of this engagement is to be a core representative of nShift with those assigned customers taking ownership of the Technical roadmap within those customer environments. This is a key role in maintaining relationships with key strategic customers who are using nShift products across a wide and technical base and who are more than likely engaging with both Carriers as well as nShift in a more strategic manner.

The role is dedicated to ensure that both day-to-day as well as strategic touchpoints are working effectively and that technical and logistics teams are engaging correctly to ensure that the customer’s use of nShift’s products remains both successful and positive. This role is an important lynchpin working with other nShift teams such as sales/account management, Professional Services, R&D as well as the core Customer Service Organisation.

Progress will be driven by regular touchpoints as well as facilitating engagement with nShift teams to ensure items are progressing and that any blocking issues are identified and solutions are found to remove the blockages. The working relationship with support is critically important in helping ensure that the core Customer Services & support processes function smoothly.

What you will be doing:

  • Lead the creation of a technical plan for use of nShift solutions within the customers assigned to your care.
  • Support creation of documentation and knowledge around customers configuration and use of nShift solutions to help internal teams within nShift including key meeting protocols and notes.
  • Support the ongoing dialogue between the Customer, their carriers and the nShift teams.
  • Support the customer in pre-requirement gathering for any work or additional configurations required.
  • Work with internal teams to help support the technical needs of the customer (such as Professional Services or Product Development).
  • Work with the customer and nShift Technical support to take a proactive approach on support topics helping remove delays & poor customer experience.
  • Develop key relationships internally to best represent customer requirements.
  • Identify solutions or configurations for customers to minimize need for support.
  • Where necessary help educate customers to get the best out of nShift products and solutions
  • Work closely with the KAM/Sales teams in helping support the overall account plan for the customer.

Work with great people

Erik Meyer
Head of Global Presales
"I meet so many interesting people and companies daily in my job. I really enjoy building our ecosystem of partners."
Sofie Johansson
Customer Support Agent
"Our Customer Support is an important part of our strategy; Providing competent and good support gives us satisfied users!"
Terhi Louhelainen
Support & Operations
"I want to find the best solution for the customers and want them to be happy. We have very professional people at work here and I’m proud of that."
Luiza Cristina Vaetus
Customer Reference Manager - Marketing
"Customer's voices and experiences shape our identity and are at the core of our business. I am happy to be the one helping them getting their stories shared."
Razvan Costin Dobre
Software Engineer - Engineering
"A place where you meet great colleagues that support you to become the best version of yourself."
Andreea Dragomirescu
Team Manager - Enterprize Production
"We are building cool tools that help our customers do their job more efficiently"
George Catalin Dumitru
QA Automation Engineer - Post Production
"I am lucky to be a part of the nShift company because it offers me the opportunity to constantly evolve with a team that helps me when I need and appreciates me for the results obtained."
Madalina Florientina Ciucu
Front End Developer
"I find the biggest reward in building features from scratch, surrounded by bright people, our work making an impact to lots of customers."

Skills & Requirements

Requirements:

  • Positive mental attitude and a team player dynamic
  • Ability to lead customers in making process changes and devising technical solutions to business problems
  • Industry expertise preferred, or previous experience working within Technology/e-Commerce/Logistics B2B/SaaS
  • Strong written and oral communication skills in English with other languages a plus.
  • Ability to help others based on your skills, knowledge and experience combined with a proactive willingness to do so.

About the company

Established in 2021, nShift is the global leading provider of cloud delivery management solutions enabling the frictionless shipment and return of almost 1 billion shipments across 190 countries. nShift’s software is used globally by e-commerce, retail, manufacturing and 3PL shippers. The company is headquartered in London and Oslo. It has over 490 employees across offices in Sweden, Finland, Norway, Denmark, United Kingdom, Poland, the Netherlands, Belgium, Romania and Switzerland.

1997Unifaun and Consignor was founded

1997Pacsoft Online is launched

2010Established in Finland

2010+400 millions of shipments handled through our platforms during the year

2014Merger between Unifaun and Memnon Networks

2014Established in Poland

2016Established in Norway

2017The App "My Parcel" and Unifaun Delivery Checkout are launched

2018More than a half billion parcels handled through our systems!

2019Transsmart (NL) was acquired!

2021Unifaun and Consignor merged

2021Unifaun, Consignor, Transsmart and Returnado become nShift - Global Leader in Cloud Delivery Management Solutions

David Carey | Contact Person

I'm interested
nShift

Stockholm
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