Technical Support Engineer with German
- Applications are considered on a rolling basis
- Poznań
WithSecure™ protects businesses all over the world from modern threats. We do this through a Co-security approach born from first-hand knowledge that no one can solve every cyber security problem alone. Every single day, our diverse, growing team fights against online extortion, threats to national infrastructure, the unlawful spread of sensitive information, and everything in-between.
The best part about working for WithSecure is our people! We are a community of dedicated and passionate professionals that take workplace happiness seriously. If you’re looking for something that’s more than just a job – we’d love to hear from you.
In Customer Support different functions are working together to create an amazing cyber security experience for our customers and partners. The teams consist of highly dynamic Cyber Security professionals who have a common passion and dare to be the best. We are a group of people who work together and have fun together, often at the same time. Do you want to be a part of us?
We are now looking for a German speaking Technical Support Engineer to join our team in Poznan in a hybrid work model.
In this role you will provide technical support to our German and English-speaking customers and partners, by online chat, community, email and phone.
Key responsibilities in this role
- Provide technical support to our customers and partners
- Support our Customer Service teams with knowledge and expertise
- Represent the voice of the customer to influence future product improvement and development
- Create and modify documentation and articles, following KCS methodology
What we expect you to bring to the table
- Ability to explain technical matters in laymen’s terms
- In-depth technical knowledge of Windows operating systems, client and server
- Good knowledge of LAN and WAN networking
- System administration experience in SMB or SME environments
- Ability to perform detailed log analysis and deep troubleshooting
- Fluent written and spoken German and English
- Strong customer focused attitude
- Good collaboration skills to fit into our international work environment
What we offer
- Be part of a senior team providing world class services to our partners and customers
- Take ownership of issues and follow them from discovery to resolution
- Share your expertise and enable Customer Service teams to grow
- Be part of our Fellowship: relentlessly work together with like-minded, curious professionals who care about each other and act like a friend would
- Hybrid work model: you can flexibly choose to work from home or from office, whichever better serves your needs
- Use a wide range of our benefits, including private healthcare, insurance, multisport card and many more!
Work with great people
Great Place to Work
Over 1,700 amazing colleagues in nearly 30 offices
Possibility to protect the world
Work with best of class experts who care
Relaxed, open and fun working environment
68+ of nationalities
Global with the spirit of a small company
About the company
Purpose – Why we exist
We are here to build and sustain trust in a digital society
We are here to build and sustain trust in a digital society — trust that is threatened by uncertainty, fear and worry caused by cyber attacks and crime.
Vision – Where we are heading
No one should experience a serious loss because of a cyber attack
We envision a future where no one should experience a serious loss or be put out of business because of cyber attack or crime. At least no one who puts their trust in us.
Mission – What we do
Accelerate transition to outcome-based security
Our mission is to research, innovate and build technologies, human expertise and delivery-business models that will accelerate our customers’ and partners’ transition to outcome-based security.
Stephan Kamke | Contact Person
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