Oh oh! Awesome! {$ msg.text $} ({$ msg.count $})

Technical Support Engineer, German speaking

  • Application Deadline: May 31, 2022
  • Poznań
  • Application Deadline: May 31, 2022
  • Poznań

WithSecure™ protects businesses all over the world from modern threats. We do this through a Co-security approach born from first-hand knowledge that no one can solve every cyber security problem alone. Every single day, our diverse, growing team fights against online extortion, threats to national infrastructure, the unlawful spread of sensitive information, and everything in-between. The best part about working for WithSecure is our people! We are a community of dedicated and passionate professionals that take workplace happiness seriously. If you’re looking for something that’s more than just a job – we’d love to hear from you.

Being the best in the field requires a wide variety of skills. In Customer Support, different functions are working closely together to create the most exciting and leading cyber security services to our customers and partners. The teams consists of highly dynamic Cyber Security professionals with a common passion and dare for being the best. We've been working years to acquire and retain highly skilled individuals, do you want to be part of us?

We are now looking for a German speaking Technical Support Engineer, to join our team in Poznan.

In this role you will provide technical support by online chat, community, email and phone, mainly but not limited to our German-speaking customers and partners.

Key responsibilities in this role

  • Provide technical support to our customers and partners
  • Support our Customer Service teams with knowledge and expertise
  • Represent the voice of the customer to influence future product improvement and development
  • Create and modify documentation and articles, following KCS methodology

What we expect you to bring to the table

  • Ability to explain technical matters in laymen’s terms
  • In-depth technical knowledge of Windows operating systems, client and server
  • Good knowledge of LAN and WAN networking
  • System administration experience in SMB or SME environments
  • Ability to perform detailed log analysis and deep troubleshooting
  • Fluent written and spoken German and English
  • Strong customer focused attitude
  • Good collaboration skills to fit into our international work environment

What we offer

  • Be part of a senior team providing world class services to our partners and customers
  • Take ownership of issues and follow them from discovery to resolution
  • Share your expertise and enable Customer Service teams to grow
  • Be part of our Fellowship: relentlessly work together with like-minded, curious professionals who care about each other and act like a friend would

Work with great people

Karolina Malagocka
Senior Marketing Manager
"At F-Secure we see the value of each and every person"
Robert Grześkowiak
Lead Software Engineer
"At F-Secure you won't feel bored. There are opportunities to learn new things every day."
Fairuz Zainor
Researcher
"I joined F-Secure straight after graduating and now, 10 years later, I am still happy to be here."
William Jardine
Managing Consultant
"The freedom is a big thing for me. The trust you are doing something worthwhile."
Robert Grześkowiak
Lead Software Engineer
"At WithSecure you won't feel bored. There are opportunities to learn new things every day."
Fairuz Zainor
Researcher
"I joined WithSecure (previously F-Secure) straight after graduating and now, 10 years later, I am still happy to be here."
William Jardine
Managing Consultant
"The freedom is a big thing for me. The trust you are doing something worthwhile."

Great Place to Work

  • Over 1,700 amazing colleagues in nearly 30 offices

  • Possibility to protect the world

  • Work with best of class experts who care

  • Relaxed, open and fun working environment

  • 68+ of nationalities

  • Global with the spirit of a small company

About the company

Purpose – Why we exist
We are here to build and sustain trust in a digital society
We are here to build and sustain trust in a digital society — trust that is threatened by uncertainty, fear and worry caused by cyber attacks and crime.

Vision – Where we are heading
No one should experience a serious loss because of a cyber attack
We envision a future where no one should experience a serious loss or be put out of business because of cyber attack or crime. At least no one who puts their trust in us.

Mission – What we do
Accelerate transition to outcome-based security
Our mission is to research, innovate and build technologies, human expertise and delivery-business models that will accelerate our customers’ and partners’ transition to outcome-based security.

1988F-Secure established under the name Data Fellows

1992First public hysteria about a computer virus

2002First Antivirus for mobile phones

2004F‑Secure Labs launches first antivirus industry blog

2009F‑Secure’s next step into the cloud

2015F-Secure aims to become the leading European cyber security company

2018MWR InfoSecurity joins F-Secure

Stephan Kamke | Contact Person

I'm interested
WithSecure

Poznań
Visit website