IT Service Management Analyst / Engineer

Job Description

Sword Services Greece is seeking to recruit a high caliber, energetic individual to join our IT Service Management team, being based in Athens. The successful candidate will work in a multinational environment on a multitude of tasks, supporting our core business in large International Information Systems. Sword is offering an optimum career advancement opportunity for the successful candidate, who should combine a relevant educational and professional background with enthusiasm and eagerness.

What you will do...

• Coordinate all activities related to the transition of EU Member States Systems from the development phase to the operations phase;
• Detect and handle incidents based on the Event and Incident management service operation processes during the period of compliance verification (deployment phase);
• Incident analysis, investigation, diagnosis, reporting, and resolution for any issue reported under the compliance period;
• Analysis and impact assessment of Request for Changes related to business applications;
• Ability to review logs and traces;
• Enable, facilitate and manage communication between all stakeholders for successfully achieving planning deadlines;
• Deliver status and progress reporting, timely escalate problems to management, liaise with the appropriate teams to remove impediments, coordinate the implementation of deliverables;
• Organize functional and technical working groups;
• Perform all required actions in order to support the aftercare period of new Business Applications to Business Users, also doing all internal coordination activities that follow the troubleshooting process;
• Communicate highly technical information as necessary to both technical and non-technical personnel;
• Absorb new technical knowledge and skills that will need to be incorporated into all activities during the deployment phase of business applications.

What is your experience...

• Degree in Information Technology, Computer Engineering or other relevant fields;
• ITIL certification would be considered a plus;
• Experience with SQL, XML, XSD, XSL, XQuery, Web Services, REST Services;
• Excellent knowledge of Microsoft Office;
• At least two years of experience in the IT support field for business applications or business analysis or testing of business applications;
• Excellent organizational, analytical and interpersonal skills;
• Reasonable approach to problem-solving;
• Ability to retain knowledge and cross-match new problems with previous ones (Problem-solving skills);
• Customer needs understanding;
• Skills required to deal with any ambiguous situations;
• Excellent command of written and spoken English;
• Swift comprehension, good analytical skills, trained in systematic, structured and independent working style;
• Fulfilled military obligations

Personal Characteristics...

• Attention to detail and strong sense of responsibility;
• Self-motivation;
• Optimism, team spirit with ability to take initiative & tackle problems in a focused manner;
• Proactively manage own tasks and projects to agreed deadlines;
• Ability to work effectively & efficiently with various diverse work teams (Development, Testing and Project Management).

What we offer to you...

• Competitive remuneration package;
• Meal voucher card;
• Private medical plan;
• Private pension plan;
• Company car & fuel allowance;
• Shuttle Bus;
• Opportunity to work with cutting-edge technologies;
• Training & Development plan;
• Employee Recognition plan;
• Work in a certified “Diversity Charter” company;
• Teambuilding events;
• Social responsibility initiatives.

Applications must be in the English language