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IT Service Management Analyst (Engineer)

  • Applications are considered on a rolling basis
  • Kifisia
  • Applications are considered on a rolling basis
  • Kifisia

Sword Services Greece is seeking to recruit a high caliber, energetic individual to join our ITSM team, being based in Athens as an IT Service Management Analyst (Engineer). The successful candidate will work in a multinational environment on a multitude of tasks supporting our core business in large International Information Systems. The company is currently expanding its activities in Greece, offering an optimum career advancement opportunity for the successful candidate who should combine a relevant educational and professional background, with enthusiasm and eagerness.


What you will do...

  • Coordinate all activities related to the transition of EU Member States Systems from the development phase to the operations phase;
  • Detect and handle incidents based on the Event and Incident management service operation processes during the period of compliance verification (deployment phase);
  • Incident analysis, investigation, diagnosis, reporting, and resolution for any issue reported under the compliance period;
  • Analysis and impact assessment of Request for Changes related to business applications;
  • Ability to review logs and traces;
  • Enable, facilitate and manage communication between all stakeholders for successfully achieving planning deadlines;
  • Deliver status and progress reporting, timely escalate problems to management, liaise with the appropriate teams to remove impediments, coordinate the implementation of deliverables;
  • Organize functional and technical working groups;
  • Perform all required actions in order to support the aftercare period of new Business Applications to Business Users, also doing all internal coordination activities that follow the troubleshooting process;
  • Communicate highly technical information as necessary to both technical and non-technical personnel;
  • Absorb new technical knowledge and skills that will need to be incorporated into all activities during the deployment phase of business applications.

What is your experience...

  • Degree in Information Technology, Computer Engineering or other relevant fields;
  • ITIL certification is desired;
  • Experience with SQL, XML, XSD, XSL, XQuery, Web Services;
  • Excellent knowledge of Microsoft Office;
  • At least two years of experience in the IT support field for business applications or business analysis or testing of business applications;
  • Excellent organizational, analytical and interpersonal skills;
  • Excellent interpersonal skills;
  • Reasonable approach to problem-solving;
  • Self-motivation;
  • Ability to retain knowledge and cross-match new problems with previous ones (Problem-solving skills);
  • Customer needs understanding;
  • Skills required to deal with any ambiguous situations;
  • An excellent and proven command of written and spoken English;
  • Swift comprehension, good analytical skills, trained in systematic, structured and independent working style;
  • Optimism, team spirit and ability to take initiative;
  • Ability to tackle problems in a focused manner and find solutions;
  • Flexibility to travel abroad occasionally;
  • Fulfilled military obligations

Personal Characteristics...

  • Attention to detail and strong sense of responsibility;
  • Good analytical and problem-solving skills;
  • Proactively manage own tasks and projects to agreed deadlines;
  • Ability to work effectively & efficiently with various diverse work teams (Development, Testing and Project Management).

What we offer to you…

  • Competitive remuneration package;
  • Benefits like ticket restaurant vouchers, personal insurance package, etc.;
  • Fast paced working environment;
  • Opportunity to grow and develop your skills.

Applications must be in the English language

Great Place to Work

  • Meal Vouchers

  • Private Medical Insurance plan

  • Private Pension plan

  • Company car leasing

  • Competitive salary

  • Fast-growing company

  • Opportunities for career growth

About the company

At SWORD Services Greece we believe in innovation; challenging ideas and discovering new ways of doing business. We are looking for people whose ideas and vision can shape our company’s success.

We are constantly growing and we look for people who want to grow with us, who want to be part of a friendly and supportive environment and who want to be part in a team of like-minded colleagues, passionate about delivering excellence.

We value open and clear communication and transparency in our everyday interactions and we act as ONE team since we want everyone to feel they are part of a big family that grows and succeeds!

Spyridoula Bourou | Contact Person

I'm interested
SWORD Services Greece S.A.

Kifisia
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