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Collection Manager Sweden

  • Applications are considered on a rolling basis
  • Solna
  • Applications are considered on a rolling basis
  • Solna

The Manager Collection Sweden provides thought leadership and strategic direction to how the local execution team perform their task and solve the customers requests. The position is key to serve the customers and vendors in an efficient and customer friendly way.

The role is responsible to drive both the efficiency, quality and professionalism in the execution team. The person will set the strategy on how the local team will execute and respond to Nordic Collection Management, vendors and customers. He/she will manage the team who are responsible for specialist and back-office tasks and service requests coming directly from the end-customers or the vendors.

He/she will have a strategic, process and people management focus. He/she will gather data and information to help drive the improvement agenda and find new and smarter ways of working. The improvement initiatives will play a crucial part into the efficiency of the Collections function. He/she will together with Country Execution Management initiate and drive processes improvement around IT systems and increase cross-boarder collaboration in the workforce.

As a member of Country Executions Management Team he/she will represent the country layer of his team and also Country Execution in a broader One Bank view. The position will work closely with the Head of Late Collections and Head of Massive Collections. The Execution teams are dependent up on the Late and Massive team executing their strategy as many of the customer interactions between the three departments are inter-related. Further, the position must manage internal and external relationships, while driving Execution excellence in the country.

Main areas in the role:

Strategic Design & Focus

  • Determine the team strategy and SLAs for approaching customer requests, vendors, Legal proceedings and internal customer support and vendor managers while remaining lean and efficient
  • Ensure the Execution teams execute the strategy from a local and bank perspective

Executional Excellence

  • Establish best practices on a local level and share with Country Execution Management.
  • Contribute to when feasible, design and standardize processes across all geographies
  • Identify and specify required system functionality
  • Set and identify KPIs to drive productivity and motivate for executional excellence
  • Leverage predictive analytics from Analytics to develop and drive Next Best Action recommendations

Cross – Function Collaboration:

  • Actively collaborate with the Lead of Country Execution in the other Nordic Countries, Head of Re-Marketing, Massive and Late to ensure that all teams are aligned in terms of priorities and processes, through Execution Management layer.

People Management

  • Manage and guide the local team
  • Leverage the teams local expertise when approaching and initiating new improvements initiatives

  • Enable the team to develop their capabilities, and provide guidance in conflicts within the team

  • Management and development of the team, including identifying and building the right competencies and skills, career development, performance management, coaching and employee engagement

Skills & Requirements

  • +3 years working experience in Collections
  • Established and proven leadership experience
  • Experienced with driving results by tracking information, setting goals and SLA's
  • Experienced with control over Capacity, Quality and Costs
  • M.Sc./Bachelor degree in Economics, Business Management or similar with strong leadership skills and process orientation
  • Fluent (written / spoked) in English
  • Excellent interpersonal and communication skills (written, verbal and presentation)Strong leadership skills
  • Ability to work cross functions and organizational boundaries
  • Process improvement competence and ability to identify automation potential


  • Organized, structured, result oriented
  • Team player with very good interpersonal skills. Excels when he/se take lead and build a strong team including training and building required skills.
  • Engaged, curious, proactive, self-driven and service orientated – always challenging the status quo
  • Result oriented with strong commercial systematic approach
  • Strong integrity / ethics – ensures all processes are Compliant and follows Regulations
  • Ability to work both strategically and be a doer

Information For more information about the position, please contact Åsa Hedlund, Head of Country Execution, [email protected]

Great Place to Work

  • Innovative and looking to the future

  • We invest in you

  • Employee benefits and discounts

  • Dynamic work environment

  • Engaged colleagues

  • Social events for all employees

  • BeHealthy | Your health is important to us

  • Competitive insurance and pension plans

  • We give back to society

  • Gode pensions- og forsikringsforhold

  • Vi investerer i din udvikling

  • Vi giver tilbage til samfundet

  • Medarbejderfordele og rabatter

  • Dedikeret kollegaer

  • Globale muligheder

  • Sociale arrangementer for alle medarbejdere

  • Innovativ og fremadtænkende virksomhed

  • Gode forsikrings- og pensjonsordninger

  • Sosiale arrangement for alle ansatte

  • BeHealthy | Din helse er viktig for oss

  • Innovativt og fremtidsrettet selskap

  • Vi investerer i deg

  • Vi gir tilbake til samfunnet

  • Personalgoder og rabatter

  • Dynamisk arbeidsmiljø

  • Engasjerte kolleger

  • Sociala evenemang för alla anställda

  • Dynamisk arbetsmiljö

  • Vi ger tillbaka till samhället

  • Konkurrenskraftiga pensioner & försäkringar

  • Innovation, förbättring och utveckling

  • Globala möjligheter

  • Friskvård - din hälsa är viktig för oss

  • Engagerade kollegor

  • Personalförmåner via Benify

About the company

We are a Nordic bank with more than 1,400 colleagues in Sweden, Norway, Denmark and Finland, and proud to be part of Banco Santander, one of the largest banks in the world with a solid history going back more than 160 years.

Our purpose is to help people and businesses prosper and we aim to be the best retail and commercial bank, earning the lasting loyalty of our people, customers, shareholders and communities - through simple, personal and fair banking.

In our organization we foster and value an engaged, challenging and passionate environment that provides opportunities for personal and professional growth. We operate in an ever changing environment, and believe the key to success is innovative involvement, a playful approach to active learning and continuous improvement in our daily work.

We are firmly committed to being a responsible bank in the way we operate, our culture, caring for our environment and giving back to society. Banco Santander is recognized as the most sustainable bank in the world following the publication of the Dow Jones Sustainability Index (DJSI) for 2019.

Read more about responsible banking on our global webpages.

Santander Consumer Bank is one of the largest Nordic banks providing loans and credits, credit cards, deposits and insurance to private customers.

To learn more about Santander in the Nordics, please visit our local webpages


TA Nordic Bank with global strength

TPart of Banco Santander – one of the world’s largest financial institutions

TBanco Santander’s history goes back more than 160 years

TWorld’s Most Sustainable Bank 2019 (Dow Jones Sustainability Index 2019)

TOver 1200 employees across the Nordics

TWe serve over 1.6 million customers

TStrategic partnerships with over 10 000 car dealers, merchants and brokers

TInnovation is key to our future success

TBanco Santanders historie går mere end 160 år tilbage

TVerdens mest bæredygtige bank 2019 (Dow Jones Sustainability Index 2019)

T1.200 ansatte på tværs af Norden

TOver 1.6 mio kunder

TStrategiske partnerskaber med mere end 10.000 bilforhandlere, indkøbere og brokere

TInnovation er nøglen til vores fremtidige succes

TVi leverer digitale kundeoplevelser

TEn Nordisk bank med global styrke

TEn del af Banco Santander – en af verdens største finansielle institutioner

THistorien vår går tilbake til 1963 i Norge

TOver 600 000 kunder og 3500 partnere i Norge

T50/50 fordeling menn og kvinner

TOver 600 000 kunder og 3500 partnere i Norge

TStørst på billån i Norge

TFremtidsrettede | Først ute i Norge med ApplePay

TVi er dedikert til å være en ansvarlig långiver!

TInnovative | Vår siste nyvinning SHFT – en abonnementsløsning for bil

TEn nordisk bank med global styrka

TDel av Banco Santander - en av världens största finansiella institutioner

TBanco Santanders historia går tillbaka mer än 160 år

TVärldens mest hållbara bank 2019 (Dow Jones Sustainability Index 2019)

T1200 anställda i Norden

TVi servar över 1,6 miljoner kunder

TInnovation är nyckeln till vår framgång

TVi levererar digitala kundupplevelser i framkant

Santander Consumer Bank Nordics

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