DigitalRoute is looking for a Customer Engagement Manager who will be responsible for building and maintaining post sales relationships with DigitalRoute’s largest and most complex customers in the Americas. Candidate will serve as a trusted advisor, ensuring successful DigitalRoute deployment and adoption. You will be located in America and report to Head of Customer Engagement Management.
Responsibilities
The role of the Customer Engagement Manager is an ongoing cultivation of a relationship between the our company and our consumer that goes far beyond the transaction. It's an intentional, consistent approach that provides value at every customer interaction. Helping planning and execute work according to deadlines, within budgets and with utmost quality. This includes managing matrixed resources and business stakeholders and coordinating the efforts of team members and third party contractors or consultants in order to to ensure that projects will excel on delivery. Senior Customer Engagement Manager should be able to adapt various project methodologies and customer cultures to enable our customer realize the added value from our products and expertise throughout all project executions.
Focused on 3 primary areas:
Processes
Manages the project management process, including leading project meetings. May document issues, action items, user requirements, or deliverables from project meetings. Supports the operational team by updating project schedules and plans, project communications, budget tracking, etc. Accomplishes all work within established methodologies and standards.
Actively engages clients through all phases of the project life cycle, ensuring client satisfaction through timely communication and consistent completion of deliverables within communicated timeframes.
Internal and External Cadence
Influences and gains commitment to change. Partners with clients and project team members to drive communications and change management activities for each project deliverable. May be responsible for participating in the development of communications and change management materials.
Sales
Identifying opportunities to grow business with the customers and engaging sales team with the process (Licenses and/or Services)
Promoting QBR’s
Qualifications/Key Requirements
This is a full time employment, start according to agreement and preferably as soon as possible.
Contact information:
Claudine Cardozo - Head of Customer Engagement Management
[email protected]
Lotta Kantsjö - Talent Partner
[email protected]
We apply continuous selection, and the position may be filled before the last application date.
Apply now, we look forward to you joining us!
DigitalRoute want to be part of an inclusive and diverse environment and we are actively looking for qualified candidates irrespective of gender, sexual orientation, ethnicity, disability, or age. You will be part of a global and diverse company where our differences are our strengths.
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DigitalRoute processes data about how customers use digital services. Our software is used by telecoms, streaming services, SaaS companies, and many others. Why does this data matter? Data about usage helps companies send accurate invoices, improve customer experiences, and control how much of a service is used. It even helps companies create entirely new services based on customer behavior. We help some of the world’s most iconic brands shift to subscription and usage-based services.
Everyone makes a differenWe believe in the individual. We are not just saying it but knowing that everyone makes a difference. Being a relatively small company with a flat organization, people here have room to influence, be visible and make a real difference. We want people to feel empowered to raise opinions, drive initiatives and take ownership.
Big-hearted across the woWe have a soul of a small and big-hearted team working together across the globe. Here, it is as natural to work with someone hundreds of miles away as with someone sitting next to you. And we do it together as one team. We actively strive for an environment where everyone feels included and valued.
Dedicated to succeed.We are a growth company with high ambitions, chosen by the most iconic brands in the world. With a true passion for our customers, we constantly go after new grounds to be at the forefront of what we do. We provide the possibilities to grow in a culture where flexibility, courage, and dedication to succeed take us to the next level.
Claudine Cardozo | Contact Person