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Implementation Consultant

  • Malaysia
  • Malaysia

Are you a customer-oriented consultant who is interested in meeting new people? Do you want to be part of an innovative team tasked with addressing our customer’s business needs?

DigitalRoute are looking for talented Implementation Consultants that want to participate in building on the success story!

As an Implementation Consultant you will provide subject matter expertise in our products. You will be responsible for designing, implementing, testing and delivering our solutions to our customers as part of our projects.

You will guide and direct our clients use of our products, its key features, functions and deployment options and gather customer requirements and act as a trusted client interface for both technical and general account issues. You will also work closely with sales and pre-sales.

This is the job

  • Design, develops and maintains customer implementations
  • Analyses requirement and develops innovative, impactful software solutions
  • Modifies existing product configurations to add new functions, adapt to new hardware, improve performance or enhance product usability
  • May be involved in all aspects from detail configuration to high level system design
  • Adhere to and be fully experienced in all stages of implementation projects namely analysis, design, tests, documentation, reporting, acceptance and support handover
  • Defines the implementation approach, configuration requirements, and integration design for customers
  • Present a professional image in conduct, attitude and attire
  • Contributes to standardized methodology and best practice

Your profile

  • Computer literate and experience in programming (Java, Python and Scripting language is a plus)
  • Experience in a client relationship management role
  • Successful experience and participation of implementation projects and project stages
  • Familiarity and experience with implementation methodologies
  • Knowledge about Cloud Technology, Database and SQL, Networking and integration troubleshooting will also be a plus
  • Excellent in English or other language, verbal, reading and writing
  • University degree in related subject

A moderate degree of travel may be required, mainly in the Asia-Pacific region, but also globally, to support our international business needs. A willingness to travel and spend time abroad is therefore important.

You will be a part of our Kuala Lumpur team and report to the GDC KL Manager.

In this recruitment process we DigitalRoute works with Ambition.

Work with great people

Ahmad Farouq
Test Engineer
"The unique of the company is putting the employees first. As an example, in R&D everyone will do a rotation of 2 months to another team to share knowledge as well to improve our collaboration."
Johan Eriksson
Senior Solution Architect
"After 18 years DigitalRoute, I still feel that I develop my skills. We develop on-the-edge technology for any industry and we are working in an international environment with supportive colleagues."
Silvia Huashuayo
"I love my job because people care about me as a person and about my professional growth. There is a genuine spirit of cooperation and shared goals."
Josefin Malmqvist
Chief Customer Officer

Great Place to Work

  • We care

  • We team up

  • We are covered

  • We work our way

  • We invest in parenthood

  • We create our destiny

About the company

DigitalRoute processes data about how customers use digital services. Our software is used by telecoms, streaming services, SaaS companies, and many others. Why does this data matter? Data about usage helps companies send accurate invoices, improve customer experiences, and control how much of a service is used. It even helps companies create entirely new services based on customer behavior. We help some of the world’s most iconic brands shift to subscription and usage-based services.

Everyone makes a differenWe believe in the individual. We are not just saying it but knowing that everyone makes a difference. Being a relatively small company with a flat organization, people here have room to influence, be visible and make a real difference. We want people to feel empowered to raise opinions, drive initiatives and take ownership.

Big-hearted across the woWe have a soul of a small and big-hearted team working together across the globe. Here, it is as natural to work with someone hundreds of miles away as with someone sitting next to you. And we do it together as one team. We actively strive for an environment where everyone feels included and valued.

Dedicated to succeed.We are a growth company with high ambitions, chosen by the most iconic brands in the world. With a true passion for our customers, we constantly go after new grounds to be at the forefront of what we do. We provide the possibilities to grow in a culture where flexibility, courage, and dedication to succeed take us to the next level.

Sandara Phan | Contact Person

I'm interested

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