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IT Support Specialist in Enköping

  • Application Deadline: May 31, 2022
  • Enköping
  • Application Deadline: May 31, 2022
  • Enköping

Oriola is a health and wellbeing company operating in the Nordic countries. In Sweden, Oriola owns the country’s third-largest pharmacy chain, Kronans Apotek.

We want to help people make healthy choices and feel better. To ensure this, our business keeps evolving. We are growing and developing within health and wellbeing and developing our services and pharmacies. Our important role in society gives a great purpose to working with us. In return, we expect you to aim as high as we do. You will need to be customer-oriented and proactive. Together we work towards an even healthier future.

About the position
You will be working in a highly skilled IT service desk team supporting all our users within the Oriola group but with most focus on the Enköping and Kungsängen/Brunna sites.

You will become part of a great team, your daily tasks will never be the same, it can vary from regular end-user support with Office365 applications to being a part of a project to design and set up a new bar-scanner solution to our forklifts. Case management is primarily through our case management system. You will be providing support primarily to our warehouses in Enköping and Kungsängen/Brunna which means you will be able to solve many tickets onsite both in an office environment and in the warehouse. Cases that we receive vary a lot and the tasks include everything from simpler to more complex cases - which means a really varied, stimulating, and exciting role. You will help employees in everyday life with troubleshooting, IT administration, and orders. Our platform is based on Windows 10 and Office 365. The work is to some extent independent and at a varying pace. Since you will be part of a team that will provide onsite support to both our site in Enköping and in Kungsängen/Brunna a driver’s license is a must. Since the production is operating outside of normal office hours you will be on a rotating on-call schedule.

Skills & Requirements

Personal and experience Requirements

You are a communicative and social person who always strives to provide the best possible service. In addition to that, you obviously enjoy solving IT-related problems and saving the day for our users. You've worked in an IT support role before and therefore have 2+ years of experience working with Windows 10, Office 365 and Active Directory. As well as having basic expertise in Windows Server, Azure, and Networking. You have a good ability to communicate in both speech and writing in both Swedish and English and are familiar with ITIL and its processes. We attach great importance to personal suitability and that you as an employee want to develop together with us and create world-class service.

Other Requirements

  • Fluent in Swedish and good English both verbally and in writing.
  • Completed high school education or above.

We offer you:

  • Meaningful work in a purpose-driven organization, Health for life
  • Great team spirit and fun colleagues from Sweden and Finland
  • An interesting forward-leaning organization with high ambition for sustainability
  • An organization that gives independence and responsibility to develop
  • Interesting business in the middle of the health industry from B2B service business to B2C customer relations.

Terms of Employment:

  • This is a full-time position.
  • This position is based in Enköping.
  • The Employment is within the Oriola Group – below you can read about our great company

If you feel this is your next career step, please send your application, CV, and salary expectation in English no later than 30/5 -22 We will start recruitment interviews with the applicable candidates already during the application period. We hope to hear from you soon!

For further information, please contact Glenn Nilssen ([email protected]


About the company

Oriola is a Finnish listed company with a solid expertise within the pharmaceutical sector. We have more than 100 years of experience in medicine distribution in Sweden and 70 years in Finland, and we unite all actors in the field from pharmaceutical companies to consumers in a unique way. With our 4,300 employees, we promote the wellbeing of people and animals by ensuring that medicine as well as health and wellbeing products are delivered in a safe and customer-friendly manner – whether through pharmacies, veterinarians, retailers, online channels or dose dispensing. Our expert services support pharmaceutical companies throughout the product’s entire lifespan. In Sweden, Oriola owns Kronans Apotek, the third largest pharmacy chain in the country. With us, you will have access to a wealth of expertise and inspiring opportunities in all our businesses.

Our purpose is ‘Health for life’. With us you will join an open and collaborative culture. We support and care for each other, our customers and our communities. To thrive with us you will need to be open, proactive and responsible – and we will help you to develop your strengths and progress along your professional journey. At Oriola, we cherish openness, taking initiative and responsibility, and working together.

Do you want to work towards an even healthier future? Join us!


TWe treasure people’s health and wellbeing. We deliver medicines and other health and wellbeing products to more than 2,200 pharmacy and other operators, adding up to 29,000 boxes per day.

TWe are market leader in dose dispensing with 120,000 patients. We not only help their daily life but also support society to reduce healthcare costs. ​

TOriola is today a company of nearly 4,300 professionals and it offers the widest range of health and wellbeing services in Finland and in Sweden​.

TApproximately half of the pharmaceuticals used in Finland and Sweden pass through Oriola.

TWe serve around 65 000 unique consumers in our Kronans Apotek’s pharmacies and online store in Sweden on a daily basis.

TVi värdesätter människors hälsa och välbefinnande. Vi levererar läkemedel och andra produkter för hälsa- och välbefinnande till mer än 2 200 apotek och andra operatörer, vilket ger upp till 30 000 backar med varor dagligen.

TVi är marknadsledande inom dosdispensering med mer än 117 000 patienter. Vi hjälper dem med deras läkemedelsanvändning varje dag men hjälper också samhället att sänka sjukvårdskostnaderna.

TOriola är idag en koncern med nästan 4 300 experter och erbjuder det bredaste utbudet av hälso- och välmåendetjänster i Finland och i Sverige.

TCirka hälften av läkemedlen som används i Finland och Sverige kommer via Oriola.

TEdistämme ihmisten terveyttä ja hyvinvointia. Toimitamme lääkkeitä ja muita terveys- ja hyvinvointituotteita yli 2 200 apteekille ja muille toimijoille Suomessa ja Ruotsissa – päivittäin meiltä lähtee yhteensä noin 29 000 kuljetuslaatikkoa.

TOlemme markkinajohtaja annosjakelussa ja palvelemme yhteensä 120 000 potilasta. Helpotamme potilaiden päivittäistä elämää, mutta autamme myös yhteiskuntaa vähentämään terveydenhuollon kustannuksia.

TOriolassa työskentelee lähes 4 300 ammattilaista ja palveluvalikoimamme on toimialan kattavin Suomessa ja Ruotsissa.

TNoin puolet Suomessa ja Ruotsissa käytetyistä lääkkeistä kulkee Oriolan kautta.

TPalvelemme päivittäin noin 65 000 asiakasta Kronans Apotek -apteekeissamme ja verkkokaupassa Ruotsissa.

Glenn Nilssen | Contact Person

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