The Customer Services organization includes the Professional Services and Customer Support functions, and is made up of more than 550 Basware experts globally.
Professional Services, made up of Project Managers, Solution Architects, Solution and Technical Consultants and Success Services professionals, deliver customer implementation projects and provide services that help Basware customers adopt, optimize and accelerate the benefits of their Basware solutions and services. Customer Support provides professional help to our customers to manage operational and service issues that arise from using our services.
Customer Services draws on our collective expertise so that our customers realize the best possible business outcomes with Basware’s Networked Purchase-to-Pay solutions.
Would you like to be a part of the Basware Story?
Basware Support consists of more than 200 Support Specialists organized in 1st, 2nd and 3rd line based in 10 locations. Our unit processes more than 12,000 tickets per month, from service requests to very complex issues, requiring deep knowledge regarding Basware products and services, combined with the business process understanding.
We are looking for a new colleague who is eager to develop a technical mindset and join our UK Marketplace 2nd Line Customer Support team. The UK team is based in Letchworth and currently consists of 4 professionals, ready to train you and help you on this new path.
Future key responsibilities:
Once you get acquainted with the role, your main task will be to support our customers and partners in close co-operation, and the other stakeholders in- and outside the company via our ticketing system, phone and emails.
Self-directed ticket solving in the 2nd Line technical support queue and providing timely updates and quality resolutions for our customers.
Liaising with 3rd line support, Delivery Consultants, Production Teams, R&D and other internal stakeholders to resolve the cases reported by our customers and partners.
Identify recurring deficiencies in the ticket process and suggests improvements.
If you have a fluent level of English, you are highly motivated to constantly learn new things and you like to collaborate with other team-members, then you are the right candidate for us.
Location: Letchworth, Hertfordshire
At Basware, we have an open working atmosphere and great team spirit. We offer you a challenging job with good development opportunities in an internationally growing, profitable and dynamic company.
We embrace a growth mindset.
We empower through accountability.
We dare to try.
We value every individual.
Basware is the global leader in providing networked purchase-to-pay solutions and innovative financing services. Basware’s commerce and financing network connects businesses in over 100 countries and territories around the globe. As the largest open business network in the world, Basware provides scale and reach for organizations of all sizes, enabling them to grow their business and unlock value across their operations by simplifying and streamlining financial processes. Small and large companies around the world achieve significant cost savings, more flexible payment terms, greater efficiencies and closer relationships with their suppliers.
Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the purchase-to-pay industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world class solutions and services to hundreds of companies worldwide. A critical part of our culture is the high amount of trust we put into our employees—we want you to make a difference. So, we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where our employees strive for excellence, put our customers first, lead the way, and inspire one another to build a winning team.
2020Recognized market leader with global operations, 20+ offices worldwide.
2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time
2014-2019Several industry recognitions and product launches
2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions
2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network
2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software
2005Launch of fully integrated Purchase-to-Pay solution suite
2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service
1992Launch of first financial management software
1985Basware founded in Finland