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Professional Services Manager
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Media Intelligence


Leadership & Management


Mid level

Location: Shanghai

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Contact Person
Teresa Li

Job Description

​At Meltwater we believe in People. We collaborate, innovate, and create best in class deliverables with our people, for our clients. Our Professional Services team leverages data, day in and day out to provide insights that drive business decisions. Everyday at Meltwater could mean something different or new, and we can promise you growth. Whether that be through working with some of the largest brands globally or brainstorming with your peers.

We support each other, as much as we support the business. Our CORE values are - Moro, Enere, and Respekt. We embrace diversity in our teams and work, while challenging each other to grow and make an impact.

About our team

Meltwater’s Professional Services team focuses on media insights & analytics. We take responsibility for curating bespoke reports and managing key projects of our biggest clients. We deliver business-essential intelligence reports based on our keen analyses of various media outlets across traditional and social media channels. Our core competency of high adaptability to client’s requirements and fast turnarounds comes from the unique team of individuals composed of diverse insights & analytics skills. We always strive to break new grounds, constantly focusing on solution-oriented approaches and at the same time developing every individual to his or her full capacity.

About the role

As a Senior Manager for Professional Services, you will be helping to grow our Greater China business. You will lead and develop a team of managers who are responsible for 30+ analysts that will perform research, curate bespoke analytics reports and improve existing solutions. In addition, you will work with vendor partners to support the overall business. This role is a crucial partner to our Key Accounts and Enterprise teams to develop our business strategy for short and long-term growth that would create and implement strategic initiatives across the China business.

What you’ll be responsible for

  • Ensure all programs are adequately staffed

  • Team is supported, has a voice and a champion

  • Responsible for the fiscal health across all programs and account

  • High level understanding of all projects/deliverable types

  • Flexibility to execute a program as needed

  • Work with internal and external stakeholders to achieve organizational goals

With our teams:

  • Ensure regular management meetings and manage communications between managers, ensuring all deadlines are met

  • Continually look for innovative solutions and production methods

  • Works with internal stakeholders on emerging customer problems and early solution ideation.

  • Coaching and promote career development of leaders on your teams

  • Mentors senior level or managers on strategy, collaboration, influence, execution, and other aspects of leadership

  • Plans and executes changes to team staffing in service of company goals: identifying gaps, defining roles, and managing team size

Budget Management:

  • Oversee all projects and manage third party costs

  • Develop and actively manage vendor/freelance talent relationships

  • Review all program reconciliation and program costs against budget

The Ideal Candidate

You're someone who enjoys working with people, solving problems and all of the work that goes into making that happen. You have experience in leading and developing a large team to incite creativity and ownership over their work and relationships. You have a proven track record in your ability to define and execute strategic plans. You are looking for an opportunity to further develop your leadership skills, strategic partnership experience, the cutting edge research techniques and further develop our project management function, all while thriving in a fast-growing and versatile organization that offers you empowerment and autonomy.

Your experience likely looks like this…

  • Flawless delivery of client commitments

  • Positive team climate that inspires others to excel, deliver and impact

  • Seen as a valuable leader with strong relationship with internal and external stakeholders

  • Repeat business with client

  • Profitable budget management

If you can do all that, you have what it takes. It might help if you also have…

  • College degree

  • 8-10 plus years of PR/MARCOMM/client services experience with at least last 5 years delivering solutions

  • Strong program management, organizational and communication skills

  • Strong people management skills

  • Demonstrated production competencies: client focus, accountability for results, team effectiveness, developing others, attention to detail, flexibility and professional confidence.

Who you are:

  • Detail-oriented. You leave nothing to chance!

  • Creative problem solver. You're able to change course at the drop of a hat!

  • Cool under pressure. Prepared for every possible situation that might pop up!

  • Inclusive: you actively support and engage in creating and sustaining a workplace that fosters creativity and innovation

  • Passionate, Agile, Respectful, and Brave

The perks of working with us!

  • 20 paid holidays

  • Paid sick leave

  • Social Insurance

  • Commercial health insurance

  • Free annual physical test
  • Holiday benefits
  • Free drinks and snack in the office
  • Fun, ambitious and international working environment
  • Various learning and development opportunities eg. oversea conference, skillset development training, online training, expert sharing session, business cases sharing session
  • Regular company subsidized cultural events eg. team dinner, drinks, offsite events, health and wellness class in office, closing day celebration
  • And more…
About the company

About Meltwater

With 20 years of experience in the field of online media monitoring, Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights. Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. Over 30,000 of the world’s most respected brands rely on Meltwater to help inform their marketing & communications strategies and executive decision making. With over 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner offering best-in-class support through our local customer success teams.

Our Belief in People

For almost 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000 members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you’re in, you’ll be surrounded by the best colleagues you’ve ever had.

Meltwater employees embody the work-hard, play-hard spirit through our 3 core values - Moro (fun), Enere (number one) and Respekt (respect). These founding principles stem from our Norwegian roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that thrive on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.

At Meltwater, the average isn’t good enough. Our goal is to build a groundbreaking company where our people aspire to exceed their personal expectations. We only promote our leadership team from within the company, and our goal is to facilitate your long-term professional growth.

We keep our entrepreneurial spirit alive within every team and every department — delighting in hard work and relishing the feeling of accomplishment that comes with it.


Our values are at the core of our culture, and they can be summed up by the acronym MER, which means more in Norwegian. These values are our commitment to our employees and our customers.

  • Moro [‘mo(·)ro]
    Norwegian for “Fun.” We believe that in order to become successful as a whole, we should all enjoy ourselves. That’s why we promote a fun, collaborative working environment.
  • Enere [‘e nðr’e]
    Norwegian for “Number One.” At Meltwater, average isn’t good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations.
  • Respekt [re’spekt]
    Norwegian for “Respect.” We believe it matters how a company or an individual becomes number one. Striving to be the best doesn’t mean sharp elbows: we should all treat our colleagues and customers with respect and humility.
  • MER
    An acronym for Moro, Enere and Respekt, which creates the Norwegian word “More.” We celebrate our victories without losing our drive to improve — whether in reaching personal goals or corporate milestones. Though simple on the surface, our values guide us in everything we do, from how we prioritize our objectives and make decisions to how we clarify expectations and measure our success.

Visit our Careers Page and find out more!


Greater China:https://www.meltwatercncareer.com/

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