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Analyst Manager (Delivery Services), KL

  • Applications are considered on a rolling basis
  • Kuala Lumpur
  • Applications are considered on a rolling basis
  • Kuala Lumpur

About Meltwater:

Our culture is based on a fundamental belief in people and the potential they possess. Our employees embody the ‘work hard, play hard’ spirit, and we are lucky to have some of the best and most talented people out there. We pride ourselves on taking great people and helping them do extraordinary things in a dynamic, global environment that fosters positivity, entrepreneurship, and teamwork.

With 20 years of experience in the field of online media monitoring, Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights. Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. With 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner to over 30,000 of the world’s most respected brands which rely on Meltwater to help inform their MarCom strategies and decision making.

About the Department: Delivery Services

Meltwater’s Delivery Services team is responsible for curating bespoke reports and managing key projects of our biggest clients. We deliver business-essential intelligence reports based on our keen analyses of various media outlets across traditional and social media channels. You will be supporting the Government Analyst team and working with a variety of government clients.

Our core competency of high adaptability to client’s requirements comes from the unique team of individuals composed of diverse insights & analytical skillsets. We always strive to break new grounds, constantly focusing on solution-oriented approaches and at the same time developing every individual to his or her full capacity.

Role: Analyst Manager, Delivery Services (based in KL)

The Analyst Manager role is an exceptional opportunity to develop your leadership skills, client servicing abilities, and grow your project management experience, all while thriving in a fast-growing and versatile organization that offers you empowerment and autonomy.

What You'll Do:

People Development & Management:

  • Assist in hiring and onboarding of new team members in the team

  • Mentor and coach the team to help them perform daily activities well, and also develop them to be independent, solutions-oriented and innovative with their jobs

  • Be a culture champion - assist to build and drive the overall culture and vision of the team

  • Strong communication skills and ability to motivate and guide their teams

  • Implement the L&D roadmap for the team, including sourcing for useful internal or external training programs to upskill the Content Analysts

  • Ability to coordinate different teams across multiple projects and deliverables, liaising with internal teams and vendors where applicable

Technical & Operational:

  • Provide inputs on existing team infrastructure and requirements to meet organisation's media monitoring objectives

  • Devise solutions to manage Content Analyst team’s workload and framework according to the service level agreements

  • Implement data quality control standards and methods

  • Manage projects to meet schedules, budget, manpower and technical quality targets

  • Partner with the SG analyst team to ensure timely provision of data and content

  • Assist the team in onboarding new projects, whilst identifying the key issues and steps needed for a successful delivery

Who You Are:

  • 3+ years' experience as a team lead or team manager, managing 4 or more people, alternatively running a large project team

  • Relevant industry experience in media insights / reporting & analytics / traditional or social media / media agencies & public relations / digital marketing / marketing & communications.

  • Experience working with Enterprise or Government clients is a plus

  • Ability to support teams working shifts when applicable

  • Knowledge of SaaS-based media tech and platforms, and media measurement KPIs

  • Statistical modelling and data mining techniques, and analytical tools and languages such as SQL, Python, R, would be advantageous

  • Experience in data visualization and dashboard tools, Microsoft Excel, pivot tables, G Suite tools is a plus

What We Offer:

  • Competitive remuneration package
  • Fast career progression & empowerment in your role
  • Flat hierarchy with diverse, high-performance & collaborative teams
  • Global presence & a uniquely Meltwater culture like no other
  • Both flexible work arrangements & vibrant offices
  • Generous vacation leave, birthday leave, maternity and paternity leave
  • Work-life balance

Meltwater Careers Page: https://careers.meltwater.com/

(#LI-ALSG)

Work with great people

Naresh Nehvin
Managing Director, Client Acquisition
"Meltwater has empowered me as a professional and individual. It has gifted me the rare opportunity to work with seasoned practitioners and industry leaders as a trusted consultant to their business."
Faten Amzah
Key Account Manager, Client Success
"Meltwater entrusted me to work independently with regional key decision makers from the start. It all boils down to the support and trust that we place in our most important asset - people!"
Amanda Shaw
Senior Manager, Client Success
"Meltwater teaches you to learn fast and fail quickly. We support a growth mindset, and from the most junior staff to senior management, everyone is accessible and supports each other's career."
Vilhelm Rudberg
Client Strategy Director
"The best thing about a Meltwater career is the abundance of challenge and opportunity - you are bound to realize and develop personal strengths you never knew existed!"

Great Place to Work

  • Competitive salary & bonuses

  • Work-life balance

  • Generous vacation leave & medical benefits

  • Vibrant office space and well-stocked pantry

  • Progression and empowerment

  • Diverse, high-performance & collaborative teams

  • Flat hierarchy and strong support groups

  • Global presence with flexible work arrangements

  • A uniquely Meltwater culture like no other

About the company

About Meltwater

With 20 years of experience in the field of online media monitoring, Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights. Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. Over 30,000 of the world’s most respected brands rely on Meltwater to help inform their marketing & communications strategies and executive decision making. With over 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner offering best-in-class support through our local customer success teams.

Our Belief in People

For almost 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000 members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you’re in, you’ll be surrounded by the best colleagues you’ve ever had.

Meltwater employees embody the work-hard, play-hard spirit through our 3 core values - Moro (fun), Enere (number one) and Respekt (respect). These founding principles stem from our Norwegian roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that thrive on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.

At Meltwater, the average isn’t good enough. Our goal is to build a groundbreaking company where our people aspire to exceed their personal expectations. We only promote our leadership team from within the company, and our goal is to facilitate your long-term professional growth.

We keep our entrepreneurial spirit alive within every team and every department — delighting in hard work and relishing the feeling of accomplishment that comes with it.

Culture

Our values are at the core of our culture, and they can be summed up by the acronym MER, which means more in Norwegian. These values are our commitment to our employees and our customers.

  • Moro [‘mo(·)ro]
    Norwegian for “Fun.” We believe that in order to become successful as a whole, we should all enjoy ourselves. That’s why we promote a fun, collaborative working environment.

  • Enere [‘e nðr’e]
    Norwegian for “Number One.” At Meltwater, average isn’t good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations.

  • Respekt [re’spekt]
    Norwegian for “Respect.” We believe it matters how a company or an individual becomes number one. Striving to be the best doesn’t mean sharp elbows: we should all treat our colleagues and customers with respect and humility.

  • MER
    An acronym for Moro, Enere and Respekt, which creates the Norwegian word “More.” We celebrate our victories without losing our drive to improve — whether in reaching personal goals or corporate milestones. Though simple on the surface, our values guide us in everything we do, from how we prioritize our objectives and make decisions to how we clarify expectations and measure our success.

Official Careers Page:https://careers.meltwater.com/

Meltwater Instagram Careers Page:https://www.instagram.com/meltwatercareers/


Meltwater Singapore - Talent Acquisition | Contact Person

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Meltwater

Kuala Lumpur
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