Customer Service Engineer with Dutch

Job Description

• Can you text, chat and e-mail with different people while eating a doughnut, all at the same time?

• Do your family members call you whenever they encounter a computer problem?

• Do you have a hunger for anything and everything digital?

• Do you have a pleasant voice and the patience of a saint?

Sounds like you? Great, then we want you! We at F-Secure are all about protecting the digital side of things. You will be the go-to person for our clients and customers worldwide. You get to rub shoulders and work with the fellows who are always pushing the envelope when it comes to technology, online security, and privacy. We work to set the Internet free and are now hiring a Customer Service Engineer to join our team.

KEY RESPONSIBILITIES

• Provide support to our end customers, both consumers and corporate customers, on setup and configuration of F-Secure software via different support channels (phone, chat and online community).
• Perform log analysis to find and resolve the root cause of issues reported by the customers.
• Work together with world-class experts in F-Secure Labs to combat malicious programs (malware).
• Represent the voice of the customer to influence future product improvement and development.
• Advise the customer on how to stay safe on the Internet.

WHAT DOES IT TAKE TO SUCCEED IN THIS ROLE?

• Privacy and security mindset in today’s digital world
• Fluency in Dutch
• Good written and spoken English and Polish
• Customer-centric mindset
• Able to multitask and assist several customers at the same time
• Good technical understanding of PCs, Mobiles and online services
• Ability to explain difficult topics in layman’s terms
• Self-motivated with an ambition to develop an in-depth knowledge of how security applications work
• Experience working in an international contact center is considered a benefit

WHAT DO WE OFFER?

• Stable work schedule - we work only during EU business hours!
• An active role in the dynamic Customer Care and Customer Advocacy organizations. We do what others talk about!
• Working together with dedicated and talented Fellows who will support you wherever they can.
• A flexible working environment where we put a lot of emphasis on our employees' wellbeing. Customer Care constantly reaches the highest employee satisfaction scores at F-Secure and we are very proud of it!

And of course, we offer a competitive salary and benefits including health care, life insurance, company supported sports activities, training budget, English classes and many more things to keep our best asset – people - happy!