Customer Success Manager

Skills & Requirements

Responsibilities:

• Providing technical expertise to the sales team allowing Regional Sales Managers to focus on and advancing the sales process efficiently
• Communicating technical strategies and roadmaps to customers and partners
• Presenting and demonstrating new products-, features and functionalities to customers and partners
• Translating Smart Eye products- and solutions characteristics into customer benefits
• Participating in marketing activities like attending trade shows, conferences, and other marketing events
• Traveling as necessary to participate in presales activities
• Providing product education and training to the sales team
• Producing presentations/technical slides, webinar support other related materials for the sales team
• Liaising with Product Management to translate customer needs and requirements into user story candidates for future product evolution
• Assisting in the design of custom-made products
• Participate in collecting Business Intelligence information regarding competitors, their products, and technologies together with the Sales team
• Participating in after-sales activities and providing technical back up as required
• Scheduling and performing product installations at customer facilities and leading product training for customer end-users
• Building mock-up test environment to replicate customer test environment to verify / validate our head and eye tracking capabilities prior to sale

Qualification Requirements:

• University degree (minimum Bachelor´s degree), preferably within Electrical- or Computer engineering
• Extensive background in technology sales support with a strong business focus, minimum 5 years
• A solid technical background and understanding of software/hardware-based systems and solutions
• Fluent in English oral and written.
• Analytical and structured approach with problem-solving skills
• Excellent communication- and interpersonal skills
• Willing and able to travel to participate at trade shows, meet clients, partners, and support sales activities
• Ability to communicate technical features and capabilities to internal and external partners and customers
• Good understanding of CRM systems, preferably Visma or Salesforce CRM

Your Profile

We welcome all types of personalities and believe in a true mix of people to create a dynamic work environment.

• Ability to work independently in an environment that changes rapidly.
• A positive, enthusiastic, open, entrepreneurial attitude and a willingness to work closely with customers as well as other functions within Smart Eye to achieve common goals.
• Strong analytical, creative skills. Independent, Self-driven, Thorough, Curious and with a strong interest in new technologies.

Smart Eye offers you:

• The opportunity to experience international growth with a company offering unique, software- and hardware-based products to a highly qualified market

• The opportunity to work with a client set that most professionals can only dream about such as NASA, Boeing, Mercedes, AUDI, BMW, Honeywell, Georgia Tech University, Johns Hopkins University, Harvard University, and many more

• The opportunity to leverage your previous professional experience into a new international success story
• The opportunity of advancing in your career development in a fast-growing high-tech company

Interviews are held on a continuous basis, so we highly recommend that you submit your application at your earliest convenience. Welcome with your application.