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Customer Success Manager

  • Applications are considered on a rolling basis
  • Gothenburg
  • Applications are considered on a rolling basis
  • Gothenburg

Smart Eye is leading the global market for Driver Monitoring Systems, which will soon be a standard component in every car. Monitoring the driver behavior is safety critical both for normal driving as well as for autonomous driving. We are constantly growing and are now looking for a Customer Success Manager who wants to join our team.

Smart Eye provides a high-tech work environment in an exciting and expanding business. Depending on your skills and interest, your role can be more technical or more business oriented.

You will be given very good opportunities for personal development, challenges and great fun. You will also be working with highly talented people and be a part of our open, inclusive and creative culture. We believe in true teamwork, where everyone is important.

You can find our modern office close to Järntorget, in the city-centre of Gothenburg, with great access by bus, tram, boat and car. On top of that, our espresso machine makes the best coffee in Gothenburg!

Your Role

The Customer Success Managers at Research Instruments of Smart Eye AB are a key point of contact for clients and provide both pre and after-sales technical support. They liaise regularly with the sales team, product management and operations departments. A big focus of the role is to develop business across Automotive, Aerospace, and other potential sectors and across a number of geographies, therefore considerable travel may be required at times and should be expected globally but mainly within Europe to facilitate successful target fulfilment.

You will have an active impact of the processes and projects and will work in close cooperation with the other talented team members. Your contribution to how we can meet our customers needs with tomorrow's technology will be of crucial importance.

Reporting to: Solmaz Shahmehr, VP Research Instruments
Location: Smart Eye AB, Headquarters (Gothenburg)

Skills & Requirements

Responsibilities:

  • Providing technical expertise to the sales team allowing Regional Sales Managers to focus on and advancing the sales process efficiently
  • Communicating technical strategies and roadmaps to customers and partners
  • Presenting and demonstrating new products-, features and functionalities to customers and partners
  • Translating Smart Eye products- and solutions characteristics into customer benefits
  • Participating in marketing activities like attending trade shows, conferences, and other marketing events
  • Traveling as necessary to participate in presales activities
  • Providing product education and training to the sales team
  • Producing presentations/technical slides, webinar support other related materials for the sales team
  • Liaising with Product Management to translate customer needs and requirements into user story candidates for future product evolution
  • Assisting in the design of custom-made products
  • Participate in collecting Business Intelligence information regarding competitors, their products, and technologies together with the Sales team
  • Participating in after-sales activities and providing technical back up as required
  • Scheduling and performing product installations at customer facilities and leading product training for customer end-users
  • Building mock-up test environment to replicate customer test environment to verify / validate our head and eye tracking capabilities prior to sale

Qualification Requirements:

  • University degree (minimum Bachelor´s degree), preferably within Electrical- or Computer engineering
  • Extensive background in technology sales support with a strong business focus, minimum 5 years
  • A solid technical background and understanding of software/hardware-based systems and solutions
  • Fluent in English oral and written.
  • Analytical and structured approach with problem-solving skills
  • Excellent communication- and interpersonal skills
  • Willing and able to travel to participate at trade shows, meet clients, partners, and support sales activities
  • Ability to communicate technical features and capabilities to internal and external partners and customers
  • Good understanding of CRM systems, preferably Visma or Salesforce CRM

Your Profile

We welcome all types of personalities and believe in a true mix of people to create a dynamic work environment.

  • Ability to work independently in an environment that changes rapidly.
  • A positive, enthusiastic, open, entrepreneurial attitude and a willingness to work closely with customers as well as other functions within Smart Eye to achieve common goals.
  • Strong analytical, creative skills. Independent, Self-driven, Thorough, Curious and with a strong interest in new technologies.

Smart Eye offers you:

  • The opportunity to experience international growth with a company offering unique, software- and hardware-based products to a highly qualified market

  • The opportunity to work with a client set that most professionals can only dream about such as NASA, Boeing, Mercedes, AUDI, BMW, Honeywell, Georgia Tech University, Johns Hopkins University, Harvard University, and many more

  • The opportunity to leverage your previous professional experience into a new international success story
  • The opportunity of advancing in your career development in a fast-growing high-tech company

Interviews are held on a continuous basis, so we highly recommend that you submit your application at your earliest convenience. Welcome with your application.

Great Place to Work

  • Human

  • Ethical

  • Groundbreaking

  • Perseverant

  • Brilliant colleagues from around the world

  • Open, collaborative, warm and fun company culture

  • Flexible work schedule

  • Individual wellbeing & our families are a priority

About the company

Smart Eye is the global leader in Human Insight AI, technology that understands, supports and predicts human behavior in complex environments. Together with our subsidiaries Affectiva and iMotions, we are bridging the gap between humans and machines for a safe and sustainable future.

Today, our technology is embedded in next-generation vehicles, leading the way towards human-centric mobility through Driver Monitoring Systems and Interior Sensing solutions. Our Research Instruments offer unparalleled insights into automotive, aviation, assistive technology, behavioral science and many more fields.

Our subsidiary Affectiva is humanizing technology by pioneering Emotion AI, helping companies gain a deeper understanding of how consumers engage with their content, products and services, in automotive, media & entertainment, market research and beyond.

Our subsidiary iMotions provides the world’s leading biosensor software platform, that synchronizes data streams in real time from multiple sensors.

Smart Eye was founded in 1999 and is headquartered in Sweden with offices in the US, UK, Germany, Denmark, Egypt, Japan, Singapore and China. A publicly traded company since 2016, our customers include NASA, Nissan, Boeing, Honeywell, Volvo, GM, BMW, Geely, Harvard University, over 1,300 research organizations around the world, 70% of the world’s largest advertisers and 28% of the Fortune Global 500 companies.

Visit www.smarteye.ai for more information.


2022Smart Eye receives new Driver Monitoring System (DMS) design win from one of Europe's largest OEMs.

2022Smart Eye named a CES 2022 Innovation Awards Honoree for Smart Eye Automotive Interior Sensing.

20212021 – Smart Eye Acquires iMotions, developer of the world’s leading software platform for studying human behavior, to unlock potential for multi-modal, human behavioral research.

2021Smart Eye acquires Emotion AI pioneer Affectiva, merging two complementary teams and technologies into a transatlantic AI powerhouse.

2021Smart Eye announces design win from Chinese OEM Smart Eye AB receives a new design win from one of China’s largest OEMs.

2020Smart Eye receives its biggest order yet of 24 new design wins. In total, the company now has received 81 design wins with 12 automakers.

2020Smart Eye exhibits for the first time at CES in Las Vegas with great success. Interior Sensing is introduced among other technologies

201927 design wins received during 2019, 14 of which with a global Korean OEM and 13 of which with leading Japanese and European OEMs, respectively.

2019It is announced that the BMW 3-series, BMW Z4, BMW X3, BMW X4, BMW X5 and BMW 8-series includes Smart Eye’s technology.

2019The Smart AIS product is launched. For automotive aftermarket, launched in Shanghai in June 2019.

2019EU approves a regulation that all motor vehicles shall be equipped with driver drowsiness, attention and distraction warning systems between 2022-2026.

2018Additional design wins for an existing European customer.

201818th design win from one of China’s largest car manufacturers with SOP 2019. The order value is estimated to exceed 100 MSEK and 23 design wins in total.

2018Opening of offices in Tokyo, Japan and Chongqing, China.

2017The first time that eyetracking software is being procured for all car models of a production platform at the same time and 13 design wins from a European premium car manufacturer.

2017US office opened in Detroit.

2017Design win with a European premium car manufacturer with SOP 2019.

2016IPO at First North Nasdaq OMX Stockholm.

2015Launch of Aurora, a removable, high-precision screen metering system.

2008Embedded AntiSleep, a collaboration with Visteon whereby the system is integrated in a camera with a built-in processor.

2005AntiSleep is launched for the automotive industry as the first system with a camera and full 3D measurement.

2002Smart Eye Pro® is launched with three cameras and measurement in 3D; the first customer is Delphi Automotive.

2001First system sale of two cameras to SAAB Automobile.

1999Smart Eye is founded

Solmaz Shahmehr | Contact Person

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Smart Eye AB

Gothenburg
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