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PDM Application Support (f/m/d)

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The focus of your role

Central application Support for a big PDM system with more than 1600 users. For that you will work closely with your colleagues in the 2nd level support and with other team members.

What you’ll do
- supporting the user community for issues and requests
- monitoring the ticket system - it is your responsibility to ensure tickets are solved inside the limits of the service KPIs
- solving tickets on your own or dispatching tickets to other team members
- do a first analysis of detected/reported issues
- applying or suggesting data corrections to the system
- monitoring, reviewing and submit proposals for optimizing service processes.
- responsible and autonomous working

Fähigkeiten und Anforderungen

What you’ll bring

  • BSc/MSc in IT, Engineering or equivalent
  • 3+ years work experience in the aerospace industry
  • EU/NATO nationality only
  • Experience with 2nd level support
  • Basic understanding of PDM/PLM
  • User level working on Unix/Linux
  • At least beginners experience with ORACLE-SQL
  • High motivated team player
  • Fluent in German and English

Über das Unternehmen

Der Bereich Digital Engineering and Manufacturing Services (DEMS) von Capgemini ist einer der weltweit führenden Anbieter von Engineering Dienstleistungen für die Transport- und Energieindustrie, die Luft- und Raumfahrt Branche sowie den Anlagenbau. Wir beschäftigen europaweit ca. 3.500 Mitarbeiter, wovon ca. 300 in Deutschland tätig sind.

capgemini - DEMS

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