For 130 years, we’ve been committed to continuously improving what we do for our guests and the people we work with. As Director, Charter & Incentive Sales, you’ll be responsible to:
Build Hurtigruten to become the preferred supplier among Charter & Incentive (C&I) buyers to the destinations we sail. Grow Hurtigruten's reputation within this sales channel as the world leader in exploration travel. Develop effective sales and channel strategies to drive and strengthen each step of the charter sales funnel based on insights and relationships in the distribution system. Lead the planning and development of go to market strategies. Collaborate with Itinerary Planning, Revenue Management, and Legal to win new contracts. Collaborate with Product and Hotel Management to successfully deliver against client expectations. Adapt and implement Global initiatives to ensure effectiveness and speed to market. Track and manage trade-related expenditures.
KEY RESPONSIBILITIES & ACCOUNTABILITIES:
•Develop and implement a global Charter & Incentive (C&I) sales capability at Hurtigruten.
•Work with Itinerary Planning to identify sailing for C&I sales.
•Work with Revenue Management to manage and coordinate winning C&I sales proposals.
•Work with Legal to facilitate successful and effective contracting.
•Manage C&I channel relationships. Help the company to qualify and prioritize leads in advance of brochure launch.
•Manage and track performance reports to ensure opportunities are maximized. Identify leads that are not worth pursuing.
•Create business cases for internal opportunities to improve product features to win new business and accelerate growth objectives.
•Collaborate with Global and Local Marketing to promote Hurtigruten to C&I clients in a way that speaks to their specific requirements.
•Maximize cooperation and share resources between relevant departments on a local as well as a global level.
•Coordinate internal as well as external sales support materials such as presentations/templates/printed collateral with Marketing.
•Represent Hurtigruten at C&I events and conferences.
•Monitor and relay industry trends and competitor activities.
ACADEMIC AND PROFESSIONAL QUALIFICATIONS:
•University business or comparable degree.
•Minimum 8-10 years of relevant cruise industry experience and a track record of success in closing charter sales.
•Strategic sales and distribution planning based on performance, guest insights, and actual sales performance.
•Advanced negotiation skills.
•Experience in tight collaboration with global functional areas.
•Excellent oral and written communication skills.
KEY PERSONAL ATTRIBUTES:
•Must be a strategic thinker.
•Must have the ability to manage multiple projects in a fast-paced environment, under tight deadlines.
•Must be detailed-oriented and have great follow through.
•Must be an effective negotiator and decision maker.
•Must have a strong sense of urgency and open to novel and diverse work problems/situations.
•Able to analyze causes on interpersonal conflict and resolve complex issues.
•A team player a motivator and a strong communicator.
PERFORMANCE INDICATORS (METRICS, KPIS, QUALITATIVE ASSESSMENTS):
•Achieve annual sales targets and deliver objectives within budget
•Sales through indirect channels (B2B)
•Grow and deepen trade relationships
•Improve efficiencies and lower customer acquisition costs
•Launch and deliver all executables within deadlines.
•Develop and manage programs to exceed performance goals
•Be a role model for Hurtigruten’s core values: We Inspire, We Empower, We Explore, We Care.
Work Environment & Physical Demands
While performing the duties of this job, the employee is required to talk, hear and see. The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard. The employee is frequently required to stand, walk, reach with arms and hands, ascend and descend stairs.
Must be able to occasionally lift and carry 30 lbs.
Work is generally performed in an office setting which may routinely involve sitting and use of computers for eight hours per day. Travel is frequently required.
Play your part
Inspire the Adventure
Make tomorrow better
The undisputed global leader in sustainable inspirational adventure travel — a catalyst for change towards a greener travel industry. Formed in 1893, Hurtigruten Group is the world’s leading adventure travel group. We have 2,400+ employees worldwide, representing more than 50 nationalities. They form part of three main business units — Hurtigruten Expeditions, Hurtigruten Coastal Express, and Hurtigruten Svalbard — which offer unique small-ship and land-based adventures from pole-to-pole.
For almost 130 years we have pushed boundaries on expedition travel and sailed tourists, locals and cargo around the Norwegian coastline and polar regions. We have made Norway more connected, impacting the lives of millions of people. And we continue to share knowledge with our international guests about wildlife, local communities, science and the natural world.
As a Group, we are revolutionising the travel industry’s approach to sustainability through a number of vital initiatives to protect the world we explore.
Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.
Hybrid Explorer shipsHurtigruten has two hybrid-electric powered expedition cruise ships that offer a 20% reduction of fuel consumption.
Beach cleanupsHurtigruten Expedition Teams encourage guests to take part in beach clean-ups, which results in several metric tonnes of trash every year being removed.
Hurtigruten FoundationThe Foundation specialises in the conservation of endangered species, fighting against marine and plastic pollution.
Abschaffung von EinwegplaHurtigruten war das erste große Reiseunternehmen, das Einwegplastik aus der gesamten Flotte und aus den Hotels verbannt hat.
Hybrid-ExpeditionsschiffeHurtigruten verfügt über zwei Expeditionsschiffe mit Hybrid-Elektroantrieb, mit denen der Treibstoffverbrauch um 20 % gesenkt werden kann.
StrandreinigungenDie Hurtigruten Expeditionsteams motivieren ihre Gäste, an Strandsäuberungen teilzunehmen, wodurch jedes Jahr mehrere Tonnen Müll beseitigt werden.
Hurtigruten FoundationDie Stiftung fördert Projekte, die sich für die Erhaltung bedrohter Arten sowie den Kampf gegen Meeresverschmutzung und Plastikmüll engagieren.
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