Enterprise Client Success Specialist
- Denver +13 more
The Enterprise Client Success Specialist is critical to keeping low gross churn and high client satisfaction across the Enterprise customer portfolio. This individual needs to have a passion for account management and a successful retention track record. This role works very closely with the Enterprise Account Director and other Enterprise team members to provide white glove service, implement large-scale, complex solutions, and troubleshoot problems throughout the customer lifecycle. They are the first responders and are required to develop, maintain, and nurture relationships with some of the world’s largest organizations. This role is evolving as we scale and can open a career path for other roles across the Enterprise team.
Work with great people
Skills & Requirements
You’ll excel in this role if you have:
- You are passionate about the digital ecosystem, online media and big data
- Have experience in a similar position in a software company, MarTech software or Digital Marketing & PR Agency is a plus.
- Strong organizational skills
- Agility and problem solving mindset
- Able to multitask under pressure
- Experience in managing large, Enterprise client accounts, you know how to understand their complex needs
- Enthusiastic with great interpersonal skills, proactive, dynamic, autonomous and ambitious
- Advanced Excel skills
Great Place to Work
Over 2,000 amazing colleagues across 25 countries
Global opportunities
Excellent Benefits
World Class Products
Employee Wellness Initiatives
Flexible Work Options
Innovative industry and renowned customer base
Diversity and Affinity groups
Ongoing training and leadership programs
About the company
Why Meltwater?
Meltwater has gone from humble beginnings in Oslo, Norway in 2001 to the global leader in media intelligence with 30,000 global clients today. We provide solutions to help modern PR, communication, and marketing professionals better understand their current media landscape, both in the news & social media.
For almost 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000 members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you’re in, you’ll be surrounded by the best colleagues you’ve ever had.
Meltwater employees embody the work-hard, play-hard spirit through our 3 core values- Moro (fun), Enere (number one) and Respect (Respect). These founding principles stem from our Norweigan roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that focus on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.
At Meltwater, the average isn’t good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations. We only promote our sales leadership team from within the company, and our goal is to facilitate your long-term professional growth.
Our work is fun, challenging and rewarding, and we’re looking for driven individuals, passionate about learning business by doing it.
Equal Opportunity
Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.
The “EEO is the Law” poster is available at: http://bit.ly/2KBm9Ei
And “EEO is the Law Supplement” poster is available at: http://bit.ly/2Kmxnxd
On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us here for assistance.
What we stand forTOM
Moro [‘mo(·)ro]This is the Norwegian word for "fun." We believe that in order to become truly successful, we should all enjoy what we do on a daily basis. That’s why we promote a fun, collaborative working environment, where individuals should feel comfortable and inspired.
Enere [‘e nðr’e]In Norwegian, this means “number one.” At Meltwater, ‘average’ isn’t good enough. Our goal is to build a groundbreaking company, where team members push themselves beyond their comfort zone, to develop as professionals, and as people.
Respekt [re’spekt]The Norwegian word for “respect.” We believe that it matters how a company or an individual becomes successful. We are not willing to achieve success at any cost, and we believe that there is always a right way to become number one.
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