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ITSM Consultant

  • Bucharest
  • Bucharest

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. Capgemini Romania is building tech savy teams in Bucharest, Brasov, Cluj, Iasi and Suceava. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

Requirements:

  • ITSM process consulting experience and knowledge for Incident, change, problem modules service catalog in ServiceNow
  • Minimum 5 years experience on similar roles
  • Experience of large-scale service integration / change projects
  • Knowledge of technical areas (i.e., Cloud Services, Distributed Systems, Computer Operations, data communications, Storage Management, Information Security, Contingency Planning, etc.)
  • ITIL v3 (intermediate or above) and nice to have ITIL v4
  • Good knowledge of business or systems analysis methods and tools (BPMN, Lean, RUP, UML, TOGAF, COBIT)
  • Experience of Service Management audit, maturity assessment and process improvement
  • Excellent written and verbal communication skills, time management, comfortable in a client facing role and with stakeholder management
  • Very good command of English language
  • An understanding of what business value is and how to create it
  • Communication and collaboration skills
  • Problem-solving skills and capabilities
  • A focus on innovation for better business outcomes
  • A desire for continual learning
  • Personal flexibility and agility, with the ability to deal with complexity

Responsibilities:

  • Provides consultancy to help ensure that clients get the maximum benefit from their ICT investment, advising on all aspects of IT Service Management relating to large scale programmes.
  • Provides high-value strategy, business analysis and procurement consultancy to ensure any solution aligns with the business objectives.
  • Produces high quality, formal deliverables; supporting large ICT procurements and helping to develop strategic capabilities, encouraging knowledge sharing and providing technical assurance that proposed solutions are fit for purpose.
  • Works with cross functional teams to provide IT Service Management expertise using established frameworks, such as the Information Technology Infrastructure Library (ITIL).
  • Works as part of a team, by using the tools & technologies at disposal, in order to provide the expected project outcomes as defined by project plans and SoW
  • Based on Capgemini’s best practices and methodologies, advises the client on the optimal approach to addressing their challenges and achieving the desired objectives
  • Understands and anticipates business priorities and aligns them within project boundaries
  • Identifies new business transformation opportunities, documents, and presents them to the project team and key client stakeholders
  • Proactively supports all client initiatives, within the boundaries of each engagement, ensuring their success
  • Actively upsells Capgemini’s services and solutions to the clients engaged with, where feasible
  • Identifies new business opportunities and brings them to the attention of practice and MS management
  • Any other tasks in line with the requirements of line manager.

Benefits:

  • Flexible working environment within a dynamic team;

  • Access to various training programs and platforms (e.g.: content provided by Pluralsight, Harvard and Coursera);

  • Attractive benefits package (meal tickets, medical services, gym discounts);

  • Opportunity to work with Top Clients on large projects;

  • Continuous learning and improvement activities;

  • Dynamic, international working environment;

  • Long term career development programs.

Great Place to Work

  • Private Health Care Insurance

  • Meal Vouchers

  • Transportation Allowance

  • Well-being at work

  • Professional Development

  • Christmas 'gifts for employees

About the company

Since 2005 Capgemini Romania helps clients transform their business and perform by leveraging new technologies. Our relationship with clients is a collaborative partnership - we bring our experience, best practices and tools to steer their own course, and ultimately to achieve better, faster and more lasting transformations.

Ioana Ghitulete | Contact Person

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Capgemini Romania

Bucharest
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