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Service Designer

  • Applications are considered on a rolling basis
  • Oslo
  • Applications are considered on a rolling basis
  • Oslo

Do you want to create world-class customer journeys for a Norwegian tech company?

reMarkable is a Norwegian tech company that develops products and services to help people think better in a distracted world. Following the successful launch of our second-generation paper tablet, which has been named as one of TIME's "100 Best Innovations of 2020", we’re facing new challenges and opportunities as we expand into the global arena. In a short amount of time, we’ve grown from a small startup to having over 250 permanent employees and two fantastic offices in central Oslo.

About the role

At reMarkable, we continuously strive towards creating the best experience for our customers. We are now looking for two Service Designers with a strategic, structured and analytical mindset to support the development of our commercial services, combining a good customer experience with our business goals. The primary focus will be on our retail sales channels and our business customer segment but projects may also include work towards other sales channels or services within our commercial service development area.

The work can span from working operatively with defining details around customer communication at our point-of-sales, to owning a holistic overview of how all touchpoints fit together in the bigger picture. You will work on iterative improvements of the entire customer journey to ensure high customer satisfaction, and that it is in line with our strategy and business goals.

As a Service Designer at reMarkable, you will be part of the Service Design Team - one of six teams in the design department. You will also be working in cross-functional teams with other disciplines, such as strategists, marketers, developers, UX designers, logistics and support staff.

The position will be on-site in Oslo.

Further tasks and responsibilities

  • Strategic service design and iterate on reMarkable’s customer journeys, e.g. in the retail sales channel and towards the business customer segment, to ensure a smooth and efficient customer experience across relevant touchpoints. This includes:

    • Ensuring excellent customer journeys both from a service design perspective and business perspective

    • Facilitate workshops with relevant stakeholders to map the customer journey and critical touchpoints

    • Conduct relevant research; qualitative and quantitative insights as well as best practice research to support decision-making, and use of performance metrics to improve services

    • Develop, test, implement and iterate on the desired customer journey

  • Support initiatives across reMarkable’s customer journey to ensure a professional and coherent experience in line with brand guidelines

  • As part of the service design department; contribute to developing the service design domain and support recruitment initiatives to increase capacity

Work with great people

Mariana Eggers
VP Design
"Å kunne dele kundenes tilbakemeldinger og virkelig få påvirke produktutviklingen er det jeg elsker med å jobbe i rM"
Ole Øyvind Skaaret
QA Engineer
"Det som er fantastisk med å jobbe i rM er at man raskt blir en del av et team med dedikerte og hyggelige mennesker"
Magnus Heimsjø
Chief Marketing Officer
"Sjansen til å bygge en global merkevare fra bunnen av dukker sjelden opp i Norge. Bli med på reisen!"
Mari Helsvig
Senior Strategic Finance Manager
"I rM får man innsikt i og ansvar for flere forskjellige fagområder, som gjør hver dag både utfordrende og lærerik"
Tobias Strand Johansen
New Product Introduction Lead
"Jeg jobber i Norges raskeste e-commerce verdikjede, med superkule nerder på alle kanter - det blir ikke bedre enn det!"
Henrik Hedlund
Senior Software Engineer
"Jeg liker å jobbe i rM fordi vi har en moderne og annerledes teknologi-stack og man får raskt ansvar for ulike områder"

Skills & Requirements

Who are you?

To thrive in this role, we believe that you are a professional that enjoys developing fantastic customer journeys with a commercial mindset. As a strategic service designer you strive to take the customer perspective to ensure that the customer is put first. At the same time, you are able to consider how a good customer experience can be reconciled with our overall strategy and business goals.

You have a strategic and holistic viewpoint of your initiatives, you are structured in your work and exhibit high execution capabilities. You have strong analytical skills, and you are able to convert insights into concrete recommendations.

We also believe you are/have some of the following:

  • A bachelor degree or higher within relevant fields

  • 4-6 years of experience within service design, business development, management/strategy consulting, marketing or other relevant customer experience domains

  • Experienced within service design methodology and design thinking

  • The ability to lead projects in a structured manner

  • A team player, with good communication skills.You enjoy working in cross-functional teams with various stakeholders and common goals.

  • Good communication skills in English

What do we offer?

  • Highly competitive salary and pension plan

  • A new Macbook/PC, reMarkable 2, your choice of mobile phone, and paid home Wi-Fi

  • Five weeks vacation + 5 reMarkable days to use as you wish

  • Premium health insurance (incl. physiotherapy and private medical consultations)

  • Access to our employee share incentive scheme

  • Flexible working hours

  • Rewarding and challenging tasks on a wide range of projects

  • Regular team events, parties, and off-site retreats

  • A share Headspace-account for your mental well-being

  • Career development opportunities as a leader or subject specialist

  • Centrally-located modern offices in Grünerløkka, Oslo

  • A unique opportunity to contribute to one of the fastest-growing tech scaleups in Norway

At reMarkable, we offer the opportunity to contribute towards building a global tech company. You’ll join a fast-paced, dynamic work environment and be involved in every step of creating a product that’s used and valued by hundreds of thousands of customers around the globe.

Besides robust career development and growth opportunities, we offer a workplace where everyone can influence the company’s direction, story, and success. We’re a committed and highly motivated team with a lot of love for what we do and the people that we work with.

Through collaboration, we create a generous, respectful, and supportive environment where people take the extra steps needed to help each other succeed as well as exceed expectations.

A reMarkable design department

A good design affects us more than we know. With us, it is one of the most important and substantial drivers for perceived value and customer loyalty. The Design Departments’ mission is to create functional and exclusive experiences not only appreciated by our customers but also something that creates (everyday)magic. Therefore, we work incessantly in cross-functional teams to build a brand that emphasizes and reinforces our vision for better thinking.

Great Place to Work

  • Konkurransedyktig lønn

  • Kontorplass i Norges kuleste kontorvilla

  • Seks uker ferie

  • Et fantastisk arbeidsmiljø med dyktige kollegaer

  • Din egen reMarkable til odel og eie!

About the company

reMarkable is a Norwegian tech company on a mission to help people think better in a distracted world. In what feels like no time at all, we’ve gone from a small startup to one of the fastest-growing tech scaleups in Norway.

Following the successful launch of reMarkable 2, which was named one of TIME's top 100 inventions of 2020, and our new subscription service, Connect, in 2021, we’ve set exciting growth and product development goals for the coming year. To help us get there, we need new colleagues ready to make a real difference through their work – which is where you come in.

Good work culture and internal cooperation are essential for us and we do our utmost to ensure that everyone thrives and can perform their best with us. We try as much as possible to share information and involve our employees in both large and small decisions and as a permanent employee, you will be involved in many exciting processes.

Kine Arenberg | Contact Person

I'm interested