As part of Meltwater companies, Linkfluence offers world class social intelligence SAAS solutions and services.
Being the first in line when it comes to upselling and renewals, the Account Manager is also responsible for keeping an excellent customer relationship focusing on key enterprise accounts partnerships.
You will work within a Customer Success team including Am, Pm and solution experts to strive for success among our clients and develop our existing businesses.
What you will do as Account Manager:
Ensure a prime customer service and clients’ follow-up
Drive business practices and specific use-cases to effectively support agreements signed with clients
Support the Enterprise sales efforts to develop cross sell /upsell opportunities within existing portfolios;
Design and own a strategic plan to grow your accounts aligned with the company’s vision and roadmap
Take part to strategic account planning either with HQ or locally (clients quarterly business review)
As the commercial ownership of the assigned enterprise, coordinate with internal teams towards the aligned business objectives of the account(Customer Success, Engineering, Product, etc.)
More precisely, you will be in charge of:
Achieve beyond assigned your yearly renewal target ;
Understand, identify and negotiate new business opportunities within your portfolio
Propose tools and process improvement
Liaise with teams to build dynamic dashboards
Retaining customers by offering additional services (new dashboards, new solutions.)
Build trust and rapport with your clients to drive your strategic plan in a prescriptive manner.
Followup of your client portfolio user experience with their Radarly and solution usage (i.e. via Pendo tools)
Skills & Requirements
You have at least 2 years Marketing agency or Martech SAAS solution experience
You are comfortable working with a large portfolio and various types of clients
Experience with with Fashion, Beauty, FMCG or Auto industries’ is a plus (knowledge of the industry dynamics and industry landscape, players)
You already sold with success a solution-based approach or SAAS approach
You are passionate about the Internet and knowledge of online media and social web
You’re enthusiastic and have great interpersonal skills
You describe yourself with keywords like proactivity, rigor, organization and autonomy
You are fluent in English and Chinese
We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.
About the company
With 20 years of experience in the field of online media monitoring, Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights. Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. Over 30,000 of the world’s most respected brands rely on Meltwater to help inform their marketing & communications strategies and executive decision making. With over 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner offering best-in-class support through our local customer success teams.
Our Belief in People
For almost 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000 members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you’re in, you’ll be surrounded by the best colleagues you’ve ever had.
Meltwater employees embody the work-hard, play-hard spirit through our 3 core values - Moro (fun), Enere (number one) and Respekt (respect). These founding principles stem from our Norwegian roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that thrive on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.
At Meltwater, the average isn’t good enough. Our goal is to build a groundbreaking company where our people aspire to exceed their personal expectations. We only promote our leadership team from within the company, and our goal is to facilitate your long-term professional growth.
We keep our entrepreneurial spirit alive within every team and every department — delighting in hard work and relishing the feeling of accomplishment that comes with it.
Our values are at the core of our culture, and they can be summed up by the acronym MER, which means morein Norwegian. These values are our commitment to our employees and our customers.
Norwegian for “Fun.” We believe that in order to become successful as a whole, we should all enjoy ourselves. That’s why we promote a fun, collaborative working environment.
Enere [‘e nðr’e] Norwegian for “Number One.” At Meltwater, average isn’t good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations.
Norwegian for “Respect.” We believe it matters how a company or an individual becomes number one. Striving to be the best doesn’t mean sharp elbows: we should all treat our colleagues and customers with respect and humility.
An acronym for Moro, Enere and Respekt, which creates the Norwegian word “More.” We celebrate our victories without losing our drive to improve — whether in reaching personal goals or corporate milestones. Though simple on the surface, our values guide us in everything we do, from how we prioritize our objectives and make decisions to how we clarify expectations and measure our success.