Engagement Coordinator

Job Description

F-Secure delivers research-led cyber security to defend organizations, society and people from real-world attacks and build resilience into their approach. Our people are a mix of technical and creative experts – diverse, talented, and passionate people – working tirelessly to help us advance the industry with new ways of thinking. They lead their own development, in and out of the office. They call the shots when it comes to building a place to call home in our organization.

As a Engagement coordinator, you will play a key role in the liaison with clients and often complex logistics surrounding the delivery of our services. Within the delivery team, you will support the Account Directors with key account development and strategy, whilst also working closely with the technical teams to effectively plan and schedule projects. This role will require you to work in a fast-paced environment where you will be making important business decisions on a daily basis, managing multiple tasks at the same time and be responsible for supporting each practice to meet utilisation targets.

The successful candidate will be joining a fun and supportive team who value each other’s input. We encourage our employees to put forward innovative ideas on how we can work smarter and provide an even better experience for our clients.

Key Responsibilities

• Liaise with clients on upcoming, on-going and recently completed engagements
• Develop and maintain strong working relationships with clients to help increase the revenue stream outside of new business, ensuring that this is aligned with the F-Secure model
• Develop a firm understanding of the strategy for key accounts, supporting the Account Directors with all future account development
• Work with the Account Directors, Consultants and the client to produce proposals, statements of work and project briefs as well as to identify and implement continuous improvement
• Plan and schedule projects to manage client satisfaction, consultant workloads and skills development
• Manage change requests and escalate commercial issues as appropriate to the Account Directors
• Continually review project delivery processes to ensure that client’s service and delivery expectations are met, alongside any specific contractual requirements
• Continually review delivered projects for clients to verify recognised income and ensure invoicing is completed in a timely manner
  Regularly attend and contribute to client Strategic Account Reviews
• Work closely with business areas to ensure that all internal systems are always up to date and accurately reflects the position of the business
• Adhere and keep up to date with compliance regulations, as per company policy

What are we looking for?

• The ability to manage multiple tasks at the same time
• Excellent verbal and written communication skills
• The ability to make decisions independently
• Thrives in a fast-paced environment with the ability to work under pressure
• Can-do positive attitude
• The ability to create solutions easily
• Works proactively as a team

What will you get from us

• Experience in working within the world-class cybersecurity company as a part of a talented team
• Flexible working – hybrid model (remote/office)
• Central office location for collaboration with colleagues
• Structured career path