Support Manager
- Organization and implementation of support of information systems.
- Provide guidance regarding on the use of information systems.
- Maintain and update user support information on wiki sites and collaborative sites.
- Management and follow-up of user requests.
- Conception and management of presentations and specialized IT trainings for end users.
- On need (not the main task): participation to manual testing of information systems
Work with great people
Skills & Requirements
- Experience in the use of service manager tools (e.g. SMT)
- Experience with issue and project tracking tools (e.g. JIRA)
- Experience with the use of wiki and collaborative sites.
- Experience in preparing user support documentation.
- Experience on 2nd level support of information systems.
- Experience with preparation and providing IT trainings.
- Fluent in English, French knowledge is a plus.
Great Place to Work
Informal culture
Flat structure
Training possibilities
International environment
4 domains of expertise
Extralegal advantages
About the company
A global leader in consulting, technology services and digital transformation, the Capgemini Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion. People matter, results count.
Visit us at www.capgemini.com
1967Founded in France in 1967 by Serge Kampf.
1995Creation of TMAP: global methodology for effective software testing.
2015Appointment of new CEO for BeLux: Eric de Saqui.
2016Sogeti BeLux awarded a big data contract by the European Commission.
201610th edition of the Sogeti Conference, our prestigious yearly event with 250+ participants.
2016A seven-year contract was signed with the Belgian Federal Public Service (SPF) Finance.
2017Top Employer Belgium for the 8th consecutive year.
2017The Group celebrates its 50th anniversary.
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