Інженери служби підтримки клієнтів

Job Description

У час кризи ми хотіли б підтримати українців у пошуку стабільного місця роботи та проживання. Якщо ти підходиш на цю вакансію, ми запропонуємо тобi постійну посаду в одному з наших офісів у Польщі чи Фінляндії. Ми допоможемо з переїздом та тимчасовим місцем проживання, а також допоможемо знайти постійне місце проживання. Ми постараємося зробити так, щоб ти відчув себе як вдома в наших різноманітних командах. Наш гнучкий графік роботи дозволить тобі працювати з дому за потреби. Знайди своє нове місце в F-Secure!

In the time of crisis, we would like to especially support Ukrainian nationals in finding a stable place to work and live. If you are a good match for this role, we will offer you a permanent position in one of our locations in Poland or Finland. We will provide relocation support and temporary accommodation; we will also help you to find a permanent place to stay. We will try to make sure that you will feel at home in our diverse teams. Our flexible ways of working will allow you to work from home as needed. Find your new place at F-Secure!

Join us if you want to make a difference – in the world, for us and for yourself!

We are looking for IT talents who are willing to learn, contribute and bring new ideas to the work we do. We offer interesting possibilities in the rapidly growing industry of Cyber Security. As an F-Secure Fellow, you’ll be joining a tight knit network of over 1600 colleagues, spread over 25 offices around the world. To us, Fellowship means that what WE do together is more important what I do. At F-Secure you will be part of our Fellowship. Be who you are – bring your best self.

• Can you text, chat and e-mail with different people while eating a doughnut, all at the same time?
• Do your family members call you whenever they encounter a computer problem?
• Do you have a hunger for anything and everything digital?
• Do you have a pleasant voice and the patience of a saint?
• Do you speak German , French , Italian , Dutch , Swedish , Danish or Finnish?

Sounds like you? Great, then we want you! We at F-Secure are all about protecting the digital side of things. You will be the go-to person for our clients and customers worldwide. You get to rub shoulders and work with the fellows who are always pushing the envelope when it comes to technology, online security, and privacy. We work to set the Internet free and are now hiring a Customer Service Engineer to join our team.

Key responsibilities:

• Provide support to our end customers, both consumers and corporate customers, on setup and configuration of F-Secure software via different support channels (phone, chat and online community).
• Perform log analysis to find and resolve the root cause of issues reported by the customers.
• Work together with world-class experts in F-Secure Labs to combat malicious programs (malware).
• Represent the voice of the customer to influence future product improvement and development.
• Advise the customer on how to stay safe on the Internet.

What are we looking for?

• Experience in supporting customers via text, chat, email and phone
• Patience in difficult situations
• Strong communication and teamwork skills
• Interest in anything and everything digital
• Excellent spoken and written skills in one of the following languages: German, French, Italian, Dutch, Swedish, Danish or Finnish
• At least communicative English (Company language)

Example role:

• Customer Service Engineer with German and English

What will you get from us?

We offer interesting challenges, competitive compensation and benefits. You get a chance to develop yourself professionally in an international and highly motivated team building products and services protecting people from real-world cyber threats.