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User Researcher

  • Application Deadline: Aug. 7, 2022
  • Skellefteå +3 more
  • Application Deadline: Aug. 7, 2022
  • Skellefteå +3 more

Understanding the reality of the millions (yes, millions!) of people across the globe who use our app is key to develop and design the best possible service. In the role as User Researcher at Once Upon, your insights and commitment will bring valuable knowledge to the strategic development of our business.

About the role

In the product development area, which you will be part of, we are a total of 25 colleagues with many different competencies and backgrounds. We work in platform independent teams where each team has all the necessary skill sets to take full ownership over its value chain. This means that you will work closely with product owners, developers, product designers and UX-writers to explore, innovate and develop new and exciting features together.

As a User Researcher, you will build a deep understanding of our users' needs and turn user research into insights, which will shape the future of our product. You will achieve this by conducting qualitative research, analysing findings and effectively communicating learnings to your team members.

What you’ll do:

  • Formulate hypotheses about people's needs and driving forces linked to our existing and future services

  • Find ways to test the hypotheses in reality

  • Carry out user tests of our existing services and prototypes for the future

  • Share and discuss insights with other team members

Your background

  • You hold a degree in Computer Science, Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Sociology, Data Science or a related field, or have equivalent practical experience

  • Solid experience in user tests of technical products

  • Strong working knowledge of user research methods, including when and how to apply different methods in various scenarios

  • Mastering quantitative methods and data analysis is a plus

Who you are

To be successful in this role you are passionate about understanding customers: you are an active listener, you are curious and you naturally build trust in meetings with new people. And in order to bring our customers’ voices into the design, you are an excellent communicator with pedagogic skills. You thrive when working both independently and collaboratively in a dynamic, hands-on, and creative environment.

The role as User Researcher will require analytical skills as well as excellence in written communication.

Working at Once Upon

Our app was created to help people save their favourite moments in an easy and fun way, a little at a time, making everyone’s memories shine. And that’s how we want our workplace to be too – life (and work) at Once Upon should definitely be filled with happiness. Because happiness is the key to success, not the other way around. Right?

We strive for a safe, caring environment that gives everyone space to be their whole self, all the time. If you feel free and have fun at your job, it is easier to feel passion and responsibility for what you do. We always dare to do what we believe in – failing at something is not the opposite of succeeding in the long run. And we always strive to make things better, for our Once Uponers, for our planet and for each other.

Through innovation, co-creation, transparency and our collective knowledge as a team we always aim to bring value to our Once Uponers. And that collective brain grows with every new colleague that we welcome to the team, enriching us with new perspectives, experiences and views on life. If you’re looking for a little more happiness in your life and feel like working at Once Upon would be fun, well, that new colleague might just be you!

At Once Upon, we commit to being an anti-racist company that leads by example. This means doing the work to be inclusive and equitable, across all aspects of our business.


Our headquarters are located in Skellefteå, in the North of Sweden. We also have colleagues working from our offices in Piteå, Örnsköldsvik and Stockholm. And we are super remote friendly, so don't hesitate to apply even if we don't have a hub in your town yet!

Let's connect

Does this sound like your dream job? Are you the perfect fit? Then we can't wait to hear from you! Please help us get to know you by submitting your resume or LinkedIn-profile on our website. We don't need a cover letter from you, but please let us know what draw your attention and what you will bring to the table in this role. Applications in Swedish or English work equally fine!

We conduct a competence based recruitment, meaning that every person who applies to join Once Upon receives equal employment opportunities. We value a welcoming environment where everyone feels included, respected and empowered, regardless of their race, colour, religion, gender, gender identity or expression, sexual orientation, civil status, national origin, disability or age.

If you have any questions about the job or work at Once Upon, don’t hesitate to contact our Talent Partner Linnéa Engman at +4670-3917434. Last day of application is August 7th, but applications will be considered continuously.

Work with great people

Lina Öberg
"It doesn’t matter what team you’re in or what expertise you have, if you have a good idea, everyone wants to hear it!"
Nicola Hood
English Copywriter
"Honestly, I really love the app and just want more people to discover it, because I know they’ll love it too!"
Erik Svensson
UX Writer
"It didn’t take long for me to fall in love with the culture at Once Upon. We all genuinely care for each other as well as for our users."
David Resoluth
Experience Designer
"Getting to grow my skillset while being aware I’m valued for my competence, makes me confident in what we can do together."
Hanna Larsson
App Tester
"The Once Upon culture is about encouraging creativity and innovation throughout the organisation. So many good things come from that - it’s a great place to grow."
Maia Nyström
Teamlead Customer Care
"There’s just no better place to learn than Once Upon. I honestly learn new things and grow as a person and professional every day!"
Steffi Öhman
Influencer Marketer
"The workplace culture at Once Upon is unlike anywhere else I’ve ever worked before! I've felt like part of this great team since day one."

Great Place to Work

  • Generous wellness grant

  • Employee option program

  • Free photo books - of course!

  • Education and courses (is encouraged)

  • Opportunity to work remotely

  • Flexible working hours

  • Sick pay from first day of sick leave

  • Me-time (training, health center visits, etc)

  • Bike leasing options

  • 30 annual vacation days

  • Collective agreement

  • Best office space in town

About the company

At Once Upon you have the chance to be part of something that truly makes people happy. We want to help people save their favourite moments in an easy and fun way, a little at a time, making everyone’s memories shine. Today, there are just over 40 of us working at Once Upon. The app is translated into 12 languages, has been downloaded 2.8 million times, with books delivered to over 109 countries, and we’re still growing!

To be the best we can possibly be, we need all kinds of people that are able to look at things from all kinds of perspectives. That’s why we need you, with your unique background, experiences and view on life. Want to be part of our story? Get in touch!

Linnea Engman | Contact Person

I'm interested
Once Upon Publishing AB

Skellefteå +3 more
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