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Job Description

We are looking for a talented and passionate person to contribute to Customer Satisfaction, being the day-to-day technical face of the organization.

Client Support & Satisfaction:

  • Provide support and technical assistance to our customers according to SLA
  • Categorize tickets, answer requests, and troubleshoot issues
  • Conduct in-depth technical investigations for customer reported bugs before escalating to Engineering or product team
  • Provide regular communication with users regarding the status of their requests
  • Managing rush moments and urgent requests by prioritizing tasks
  • Support Quality of Service-related client communication during incidents

Internal responsibilities:

  • Be the voice of our customers: raise their concerns or new feature request/feedback to Product and Engineering teams
  • Helps other parts of the organization proactively eliminate the issues that derail customer success
  • Be proactive in optimizing Zendesk workflow

Skills & Requirements

  • Previous internship in customer service/customer support environment
  • Technical background or have strong interest in Techs
  • Basic knowledge HTTP / REST API / Browser Developer tools is a plus
  • Have a good command of Zendesk or equivalent ticketing tool, and JIRA
  • Problem solving mindset
  • Strong communication skills, both written and verbal
  • Strong empathy, both with the team and clients
  • Fluent in English and French, another language is a plus

Contact Person
Alessandra Scognamiglio

About the company

Linkfluence first started as a passion project between four students with an ambitious goal: to understand and “map” the social web. Today, Linkfluence is a leading AI-enabled consumer insights company that turns social data into valuable insights for global brands. Our hybrid combination of AI and human expertise is what sets us apart from other social listening players in the industry.

We serve over 500 clients worldwide across all industries, from global brands like LVMH, Nike, and Ralph Lauren, to Danone, Pernod Ricard, and Porsche.

In 2021, Linkfluence was acquired by Meltwater, a leading global provider of media intelligence and social analytics. This important achievement and milestone further highlights Linkfluence’s core mission and vision. This also represents a huge opportunity for growth for the company and for Linkfluencers.

Our team is young, diverse, ambitious, and growing rapidly. We have 180 people of over 20 different nationalities spread across our offices in Paris, London, San Francisco, New York, Düsseldorf, Shanghai, and Singapore. We are a multicultural organization and are committed to a gender-balanced workforce.

If you’re passionate about staying on top of online trends, if your ambition is to help companies serve their customers, if you’re curious about what’s happening in the world and love to listen to others, and if you’re thrilled to be a part of shaping the future of social media intelligence, then we want to hear from you!

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