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Futucare Service Lead

  • Tampere
  • Tampere

Looking for the next adventure in your career? You are in the right place! We are always happy to get to know people who love learning and have their heart in the right place.

Skills & Requirements

About the job

Futucare is Futurice’s model for ensuring continuity, support and small feature development of in-production systems. It offers a 360 view to projects, technologies and architectural solutions developed by Futurice’s highly skilled teams in recent years.

We have a team of over 20 persons and we work in smaller teams of 3-5 persons. Currently the Futucare team operates from Tampere but in the future there may also be other sites and remote team members involved. Futurice’s awesome and skilled community together with the Futucare team having one of the highest engagement scores at Futurice is surely something you don’t want to miss.

What to expect if you hop on?

As a Futucare Service Lead, your role consists of leading a team and its service portfolio, acting as a service facilitator towards clients and maintaining strong client relationships. Typical team consists of Service Lead, 3-5 developers and they handle 3-5 maintenance projects. Together with your team you also identify and plan additional development packages and contribute to Futucare’s common ways of working and development.

Service Lead takes care of things like staffing, contracts and invoicing. You will also make sure our service quality and customer satisfaction are flourishing.

Depending on your background and desires, you may also participate in hands-on technical development activities together with your team.

Occasionally, you may also participate in new customer sales or work as a consultant in customer projects to later onboard them seamlessly to Futucare.

Here are some practical things that would definitely help in this job

  • You have prior experience about application life-cycle management.

  • You have a strong desire to take a key role in the client interface, facilitate our services and build long-lasting client relationships.

  • Understanding what it takes to develop and operate modern web/cloud-based in-production systems is a key success factor.

  • You have experience / understanding of ITIL.

  • You have good team leading and prioritization skills.

  • You dearly cherish good communication both with the team and the client. Usually we look for people with fluent English, but this time fluent Finnish is something we value.

  • You’re a damn nice person to work with. It's crucial that your mindset is a match with Futurice family's proactive and get-things-done attitude.

Come as you are
As an ultimate learning platform that empowers people to become a better version of themselves, we believe that diversity and inclusion are important to our company's success. We seek to recruit, develop and retain the most talented people from a diverse pool of candidates. We welcome applications from everyone, regardless of their race, religion, national origin, sexual orientation, gender identity, age, medical condition, or other non-merit factors - we care for each other!

About the company

Futurice is a new breed of innovation consultancy that has digital values at its core. We inject life into digital solutions by designing innovative mobile apps and online software – all with a focus on user experience and interaction. We believe that the winning recipe for digital projects is happy people, happy customers, and happy users. We are co-creating the future. Our work has meaning and makes an impact on society. By helping our clients thrive, we co-create a better future.

Founded in 2000 we are over 650-strong and growing. We are all about people. We trust each other and care about each other. We are open and honest. We empower and encourage each other. We are committed to helping you become a better version of you. We challenge each other to find a path of personal growth. We support each other as we learn and grow as people and professionals.

We are cultivating a diverse and proud community, and committed to building an inclusive environment where everyone can thrive and grow.

As an international company with Nordic roots, our HQ is in Helsinki and we have offices in Tampere, Stockholm, Berlin, Munich and Stuttgart. We come from all over the world. Our clients are international, as are the opportunities we provide. Our culture is built on a Nordic heritage of trust and transparency.


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