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Enterprise Key Account Manager

  • Applications are considered on a rolling basis
  • Hong Kong
  • Applications are considered on a rolling basis
  • Hong Kong

About the team: Enterprise - Client Success

The Enterprise team works with our premium clients across the greater China.
We are a team of experienced consultants who are proud to be our clients’ trusted business partner in using media intelligence and social analytics.
Our mission is to help clients achieve strategic business goals through insights drawn from Meltwater solutions.


About the role: Enterprise Key Account Manager
You will drive strategy and commercials through all stages of the client life cycle among our high yield and high potential Enterprise clients.

  • End-to-end ownership of the enterprise client portfolio in [Insert region name], from implementation and throughout the client journey

  • Increase renewal and growth rates, drive adoption, improve customer satisfaction, and cultivate Meltwater advocates to generate new business

  • Develop a deep understanding of client needs and be able to tie them to specific Meltwater use cases, product features, benefits, and value propositions - and be able to communicate them to client effectively

  • Project Manager of the client solution. Execute according to the Account Plan. Ensure client’s expectations are met and over exceeded

  • Strategic partner of Enterprise clients. Keep tabs on how client’s business evolves and ensure Meltwater is placed as the industry leader to help with their use case

  • Partner with Enterprise Sales to maintain an active pipeline of forecasted sales to meet monthly, quarterly and annual quota objectives.

  • Cross-teams collaboration (Sales, Support, Professional services, Product and Engineering) to ensure timely and quality client deliverables

  • Create and nurture client relationship with decision makers in C-level suite

  • Accurate weekly, monthly and quarterly forecasting and revenue delivery.

We would love to see…

  • Bachelor’s degree or above
  • Currently based in Hong Kong or willing to relocate to Hong Kong
  • Fluent proficiency in English, Mandarin or Cantonese.
  • At least 3-5 years of relevant Account management or Sales experience in SaaS customer success, consulting, technology, PR/Marketing or relevant industry
  • Experience and passion in resolving complex issues
  • Dependable, diligent and self-motivated
  • Team players with ability to juggle multiple assignments and work in a collaborative environment
  • Track record of driving customer renewal cycles, negotiating customer renewals to achieve net dollar expansion
  • Leverage Client Success tech stack to create data driven approach to Account Management and forecasting
  • Experience with media databases and social media analytics tools is a plus (e.g. Factiva, Cision, Brandwatch, Sprout, Sprinklr, SocialBakers, Google Analytics)

Work with great people

Christina Yu
Managing Director
"Taking a job in sales took a lot of courage because it’s all about taking full ownership of my accomplishments and unlocking new sales targets."
Irene Shen
Client Success Manager, Hong Kong, Macau and Taiwa
"By providing a consistent and reliable experience for my clients, I can cultivate and preserve the trust while providing actual values to them."
Carmen Wong
Account Executive, Hong Kong, Macau and Taiwan
"Meltwater is a company tilled with top sales leadership, and the fast-paced dynamic environment has really changed my personal standards and priorities."
Samuel Lin
Analyst Manager, Media Insights & Analytics Team
"An average analyst only follows the instructions of others, but a high performing analyst creates impact to clients through new perspectives."

Great Place to Work

  • Competitive salary & bonuses

  • Accelerated Career Path

  • Responsibility & Ownership from Day One

  • An Irreverent & Fun-Filled Work Environment

  • Overseas Conference & Progression Opportunities

  • Generous vacation leave & medical benefits

  • Diverse, high-performance & collaborative teams

  • Flat hierarchy and strong support groups

  • A uniquely Meltwater culture like no other

  • Global presence with flexible work arrangements

About the company

About Meltwater

Founded in 2001, headquartered in San Francisco, Meltwater is the global leading AI-powered media monitoring, social listening & PR Analytics software. Our mission is to help companies make better and more informed decisions. With over 2000 employees and 55 offices globally, we help over 30,000 companies to stay on top of billions of online conversations, extract valuable data, and consult our clients to transform their businesses in this new digital reality.

Meltwater is recognized as a great place to work for talents globally. We have won several Top Employer awards worldwide and most recently been accredited as “Asia's Best Multinational Workplaces 2018”, “Best Companies to Work For in Hong Kong 2018”, “Best Companies to Work For in Greater China 2018” by Great Place to Work™.

Meltwater operates the Meltwater Entrepreneurial School of Technology (MEST), a nonprofit organization devoted to nurturing future generations of entrepreneurs. Learn more on https://www.meltwater.com/ and https://outsideinsight.com/

Unique Culture

Our culture is based on a fundamental belief in people and the potential they possess.

  • We create a fun, ambitious, collaborative and international working environment where everyone is driven by a growth mindset
  • We are proud of our entrepreneurial spirit - we organically built our business by developing our own leadership and nurturing talent
  • We celebrate our victories but don’t rest on old laurels —whether in reaching personal goals or corporate milestones.

Equal Opportunity

Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.

The “EEO is the Law” poster is available at: http://bit.ly/2KBm9Ei

And “EEO is the Law Supplement” poster is available at: http://bit.ly/2Kmxnxd

On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us here for assistance.


April Tang | Contact Person

I'm interested
Meltwater GCA

Hong Kong
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