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CRM Business Analyst

  • Applications are considered on a rolling basis
  • Budapest
  • Applications are considered on a rolling basis
  • Budapest

CRM Business Analyst

We are currently looking for a CRM Business Analyst to join our newly created Digital Customer Experience team, with the focus on Salesforce projects. You will become part of the Global Salesforce practice and you will be working on a project basis in a multinational team engaged in a wide range of Salesforce projects.


  • Participate in Salesforce implementation projects from start to finish.
  • Performs “As-Is” and Fit/Gap analyses in to map our offerings and capabilities to the Client business needs.
  • Works closely with technical architects to make the bridge between the business team and IT team.
  • Presents and leads client sessions and requirement workshops
  • Provides knowledge of the Salesforce platform to make adequate design decisions & propose solutions to requirements based on industry & technology best practices.
  • Design and deliver customer journeys by wireframing, prototyping and user interface designs in collaboration with UI designers.
  • Defines test cases and executes testing to confirm that solution performs as per the business requirements.
  • Coordinates releases and post Go-Live materials (e.g. training documentation, training sessions).

You need to have:

  • Bachelor’s Degree
  • Good communication skills (written and oral)
  • Business analyst capabilities (req. gathering, documentation, testing, workshops)
  • UX design experience in a successfully launched web, mobile application
  • Must speak Hungarian


  • Salesforce.com Administrator Certification
  • Experience in Salesforce.com platform
  • Experience in business consultancy in the financial sector

We offer:

  • Capgemini Global in-house training and continuous learning opportunities
  • Competitive salary package
  • Medical benefit package
  • Home office

Applicants must have knowledge of Hungarian language and hold valid Hungarian working visa in case of foreign nationality!


Great Place to Work

  • Competitive salary, cafeteria and other benefits

  • Friendly and modern work environment

  • Stabile financial background

  • Complex development possibilities

  • Transparent career model

  • One of the 2019 World’s Most Ethical Companies

  • Capgemini belső képzések, innovatív technológiák

  • Versenyképes jövedelem

  • Rekreációs terület

  • Egészségügyi juttatás

  • AllYouCanMove lehetőség

  • Nemzetközi lehetőségek

About the company

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms.

With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported 2021 global revenues of €18 billion.

Visit us at www.capgemini.com. People matter, results count.

What we offer:
Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.

We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.

Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.

Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

Our colleagues said:

"Although Capgemini is a global company, you still feel valued as an individual"

"The company encourages learning and improving our skills"

"Seven values (honesty, boldness, trust, freedom, team spirit, modesty, fun) lie at the heart of everything we do. Capgemini is the only company where one of the values is FUN.”

Réka Martin | Contact Person

I'm interested
Capgemini Hungary

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