Founded in 2001, headquartered in San Francisco, Meltwater is the global leading AI-powered media monitoring, social listening & PR Analytics software. Our mission is to help companies make better and more informed decisions. With over 2000 employees and 55 offices globally, we help over 30,000 companies to stay on top of billions of online conversations, extract valuable data, and consult our clients to transform their businesses in this new digital reality.
Meltwater is recognized as a great place to work for talents globally. We have won several Top Employer awards worldwide and most recently been accredited as “Asia's Best Multinational Workplaces”, “Best Companies to Work For in Hong Kong”, “Best Companies to Work For in Greater China” by Great Place to Work™.
Meltwater operates the Meltwater Entrepreneurial School of Technology (MEST), a nonprofit organization devoted to nurturing future generations of entrepreneurs. MEST has invested over $20million into training 400+ individual entrepreneurs and invested in over 50 early stage tech startups. Learn more about us on https://www.meltwater.com/ and https://outsideinsight.com
Our culture is based on a fundamental belief in people and the potential they possess.
We create a fun, ambitious, collaborative and international working environment where everyone is driven by a growth mindset
We are proud of our entrepreneurial spirit - we organically built our business by developing our own leadership and nurturing talent
We celebrate our victories but don’t rest on old laurels —whether in reaching personal goals or corporate milestones.
Meet with the team
Insight team plays a vital role that helps our clients see the outside insights by leveraging multi-channel datasets that are sourced through our tools. From tracking impact and sentiment analysis in real time to having an insight about the competitors’ online footprint, we help clients to understand the bigger picture and their industry as a whole. We are proud of ourselves for being a partner to grow with our clients' business.
About this role
You will curate bespoke reports and manage projects of our clients like Publicis, Sony, Li & Fung, Nissin Foods, Longchamp, Philip Morris, NBA, Louis Vuitton and many more. You will be responsible for gathering, structuring and analyzing media data from various media outlets across traditional and social media channels, interpreting this data and drawing recommendations on key stories impacting our clients. Your work will be influencing clients’ business on various levels including their long-term strategies as well as short-term decision making.
Internally, you will be closely working with the sales team to identify clients’ needs and provide best in class service to ensure clients well understand their “Outside Insights”. From tracking impact and sentiment analysis in real time to digging out insights of the competitors’ online footprint, we help our clients to grab the bigger picture of their industry as a whole.
What you will be doing?
Service Meltwater clients in achieving their media monitoring goals
Responsibilities include media monitoring, media data analytics, deep diving into competitor landscape analysis, brand audit reports, consumer insights reports, campaign performance reports, tracking media exposure and volume, etc
Be the subject matter expert about the inner workings of mainstream and social media landscape, and media measurement KPIs
Share and contribute best practices in quantitative and qualitative reporting techniques
Analyze mainstream media and social media content to draw meaningful insights which help with furthering our clients’ strategic goals
Utilize our Meltwater proprietary software, Microsoft Excel, PowerPoint and other analytics tools (SQL, Tableau) extensively, to cover end-to-end process of pulling out raw data, analysing and extracting insights, and delivering reports in a digestible format to clients
Play an integral role of working cohesively with the team to ensure all deliverable and tasks are completed in good quality and well within deadlines
Work extensively with Client Success team to assist in on-boarding training, customers’ need analysis and enhancing the customer satisfaction
Nurture and strengthen client’s understand of the social media space and their brand’s performance
Keep track of latest social measurement trends and industry trends
Brainstorm and strategize ways to evolve and improve report quality and objectives, catering to clients’ changing requirements or feedback
What we would like to see from you
University Degree in Communication, Media, Business Analysis, Marketing, Public Relations or Business related majors.
Strong analytical skills and logical thinking - ability to translate data into actionable insights, uncover correlations and ask “What does this mean?” to the data
Strong critical thinking - ability to look at the numbers, articles/social media posts, and come to conclusions based on the findings
Good command of writing skills in and English and Chinese, with experience in both qualitative and quantitative reporting would be considered as an asset
Strong communication skills with ability to communicate with a diverse set of clients and colleagues, at all levels
Proficient in using Microsoft Excel, pivot tables, Vlookup, etc
Passionate about social media data and mainstream media content
Self-motivated, detail-oriented and always able to complete tasks independently within demanding schedules
Team player, innovative and proactive to make contributions to team
Ability to work in a fast-paced environment and ready to take new challenges
Experience with VBA, Python, Tableau, SPSS or R (programming language) is an asset
The perks of working with us!
Competitive salary package - Base salary and bonus
20 paid holidays
Paid sick leave
Annual physical examination
Free drinks and snack in the office
Fun, ambitious and international working environment
Various learning and development opportunities eg. oversea conference, skillset development training, online training, expert sharing session, business cases sharing session
Regular company subsidized cultural events eg. team dinner, drinks, offsite events, health and wellness class in office, closing day celebration
About the company
With 20 years of experience in the field of online media monitoring, Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights. Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. Over 30,000 of the world’s most respected brands rely on Meltwater to help inform their marketing & communications strategies and executive decision making. With over 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner offering best-in-class support through our local customer success teams.
Our Belief in People
For almost 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000 members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you’re in, you’ll be surrounded by the best colleagues you’ve ever had.
Meltwater employees embody the work-hard, play-hard spirit through our 3 core values - Moro (fun), Enere (number one) and Respekt (respect). These founding principles stem from our Norwegian roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that thrive on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.
At Meltwater, the average isn’t good enough. Our goal is to build a groundbreaking company where our people aspire to exceed their personal expectations. We only promote our leadership team from within the company, and our goal is to facilitate your long-term professional growth.
We keep our entrepreneurial spirit alive within every team and every department — delighting in hard work and relishing the feeling of accomplishment that comes with it.
Our values are at the core of our culture, and they can be summed up by the acronym MER, which means morein Norwegian. These values are our commitment to our employees and our customers.
Norwegian for “Fun.” We believe that in order to become successful as a whole, we should all enjoy ourselves. That’s why we promote a fun, collaborative working environment.
Enere [‘e nðr’e] Norwegian for “Number One.” At Meltwater, average isn’t good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations.
Norwegian for “Respect.” We believe it matters how a company or an individual becomes number one. Striving to be the best doesn’t mean sharp elbows: we should all treat our colleagues and customers with respect and humility.
An acronym for Moro, Enere and Respekt, which creates the Norwegian word “More.” We celebrate our victories without losing our drive to improve — whether in reaching personal goals or corporate milestones. Though simple on the surface, our values guide us in everything we do, from how we prioritize our objectives and make decisions to how we clarify expectations and measure our success.