Technical Support Engineer
- Application Deadline: Aug. 15, 2022
- London
Hurtigruten Group is the world’s leading adventure travel group, offering unique small-ship and land-based adventures from pole to pole – and anywhere in between. We take our guests to the most spectacular areas on the planet, offering a mix of pristine wilderness and visits to genuine local communities.
Hurtigruten Group is revolutionising the travel industry’s approach to sustainability, allowing us to offer authentic local experiences while leaving a footprint we are proud of — both in nature and with the communities we visit.
Mission
Hurtigruten ITOT delivers secure and stable global IT and OT services to all companies in the Hurtigruten Group. We base our decisions and targets on available data and risk evaluations. We strive to be the preferred technical partner to any department by being knowledgeable, available and able - as one team.
Work with great people
Skills & Requirements
The Technical Support/Client Service Engineer is a client specialist that builds and maintains the Client infrastructure for the Employee Platforms team in Hurtigruten by following and implementing best practice continuous integration and delivery solutions. We are now looking for a new colleague to join our team in London.
Responsibilities
- Provide excellent 2nd & 3rd line service support onsite & remote
- Support and develop our endpoint management platforms (Microsoft Intune, Mobile Device Management, System Center Configuration Manager)
- Maintain and support Hurtigruten`s back office systems (AD, Azure AD, IGA/IDM, Exchange ++)
- Partner with technology or business system owners to design, develop or change internal services and work tools to improve business processes and user experience
- Drive smaller initiatives and projects on behalf of the team
Qualifications
- Bachelor’s degree in IT or relevant field
- Experience working with Windows and MAC environments, Microsoft 365 applications, Jira & Confluence, collaboration tools for teams and other commonly used applications
- Good understanding of ITIL processes is desired
- Experience with asset management is considered positive
- Fluent in English, both written and verbally
Personal profile
- Great communication skills and a positive customer focus
- A team player with collaboration focus
- IT savvy, you are curious, learn quickly and keep up to date on new technology
- Good work ethics and capacity to handle parallel workloads
- Pro-active, you seek organizational insight and anchor decisions where necessary
We can offer
- Exciting job opportunities in a dynamic, start-up like growing company
- Inspirational and friendly work environment
- Modern work facilities in Paddington
- Staff rates on all our ships for you, your family and close friends
Great Place to Work
Play your part
Inspire the Adventure
Make tomorrow better
About the company
The undisputed global leader in sustainable inspirational adventure travel — a catalyst for change towards a greener travel industry. Formed in 1893, Hurtigruten Group is the world’s leading adventure travel group. We have 2,400+ employees worldwide, representing more than 50 nationalities. They form part of three main business Units — Hurtigruten Expeditions, Hurtigruten Coastal Express and Hurtigruten Svalbard — which offer unique small-ship and land-based adventures from pole-to-pole.
At Hurtigruten Expeditions, we sail guests on adventures to more than 250 destinations across 30+ countries. Through the experience of exploration, we are changing people’s perspectives on what adventure travel looks like while impacting the lives of millions of people.
As a Group, we are revolutionising the travel industry’s approach to sustainability through a number of vital initiatives to protect the world we explore.
Quick overviewTOM
Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.
Hybrid Explorer shipsHurtigruten has two hybrid-electric powered expedition cruise ships that offer a 20% reduction of fuel consumption.
Beach cleanupsHurtigruten Expedition Teams encourage guests to take part in beach clean-ups, which results in several metric tonnes of trash every year being removed.
Hurtigruten FoundationThe Foundation specialises in the conservation of endangered species, fighting against marine and plastic pollution.
KurzübersichtTOM
Abschaffung von EinwegplaHurtigruten war das erste große Reiseunternehmen, das Einwegplastik aus der gesamten Flotte und aus den Hotels verbannt hat.
Hybrid-ExpeditionsschiffeHurtigruten verfügt über zwei Expeditionsschiffe mit Hybrid-Elektroantrieb, mit denen der Treibstoffverbrauch um 20 % gesenkt werden kann.
StrandreinigungenDie Hurtigruten Expeditionsteams motivieren ihre Gäste, an Strandsäuberungen teilzunehmen, wodurch jedes Jahr mehrere Tonnen Müll beseitigt werden.
Hurtigruten FoundationDie Stiftung fördert Projekte, die sich für die Erhaltung bedrohter Arten sowie den Kampf gegen Meeresverschmutzung und Plastikmüll engagieren.
I korte trekkTOM
Forbud mot engangsplastHurtigruten Group er det første store reiseselskapet som fjernet engangsplast fra hele flåten og hotellene våre.
Hybride ekspedisjonsskipHurtigruten Group har to hybridelektriske ekspedisjonsskip som betyr 20 % redusert drivstofforbruk.
StrandryddingHurtigrutens ekspedisjonsteam oppfordrer gjestene til å delta i strandrydding, noe som resulterer i at flere tonn søppel blir fjernet hvert år.
Hurtigruten FoundationStiftelsen har fokus på bevaring av truede arter og bekjemper plast- og havforurensning.
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