Product Support Intern
Location: Cape Town, South Africa - Hybrid model
Application Deadline: 30 September 2022
Interviews: Sep/Oct 2022
Start Date: Oct 2022
Fixed-term contract (1 year)
Remuneration: Paid position - competitive base salary
Are you a proactive, social person with a genuine interest in supporting and managing the quality of our client deliverables within a challenging international environment? Then Meltwater might be the company for you!
Meet The Teams
This internship is an opportunity to work across our EMEA client base and with client success departments across Europe, Middle East & Africa.
Product Support focuses on supporting our internal and external stakeholders by troubleshooting, applying expert product knowledge and most of all empowering our clients.
The Product Support Intern role will be focused on providing support to our Enterprise-level clients and so professional communications skills are required. Projects may require the ability to think outside the box and present innovative solutions to complex cases. You will need to work under pressure to meet client expectations and deadlines, whilst maintaining a high standard and quality of work.
Additionally, you will support our current team with a variety of tasks such as:
Data review : Assist with reviewing our current source base and adding any content that is missing
Project work: Work with a dedicated team lead on bigger projects and assist in the timely completion of these projects.
Media list management: Work with and update Media Lists and contacts
Self-serve: Support new users in our self serve portfolio with account set ups and trainings
You will receive full training on how to complete your tasks with ongoing support whilst being fully embraced in the Meltwater culture as part of the team.
For recent graduates and first-time job seekers alike, this is a great way to develop your business acumen, understand consultative account management, develop troubleshooting skills, and be part of a young dynamic team.
What are we looking for?
This individual should have a strong understanding of news media/social media, be a team player, and be excited to learn about a variety of industries.
Bachelor's degree (Completed or in progress);
0 - 1 year working experience;
Strong drive and self-starter;
Excellent communication skills in English. If you are also fluent in Dutch, German or French that is a plus;
Solution-oriented and client-focused;
Analytical mindset and attention to detail;
Ability to set priorities and meet deadlines;
Strong team player;
Meltwater offers you an ambitious and international working environment. At Meltwater, our employees are our biggest asset, and therefore a big focus will be on your personal development. It is important that you see yourself thrive within the culture of our three core values; Fun, Winners, and Respect.
To apply for this position please send through your CV with a supporting cover letter in English.
Fun, cosmopolitan and international work culture
Continuous training throughout your career
Accelerated leadership and promotion program
Global career opportunities
Competitive salary model
Based on a foundation and belief in people and the potential they possess, regardless of experience. Like many entrepreneurially focused companies, Meltwater employees embody the work-hard, play-hard spirit. Whether you meet an employee from San Francisco to Cape Town, you will likely discover many similarities in terms of their achievements, focus and superior communication skills.
Our office spaces are collaborative, open working environments in which team work, learning and fun are the day-to-day norms. Each office consists of a number of small teams, ensuring that all of our employees have easy and frequent exposure to their managers and can quickly learn from those around them.
For over fifteen years, Meltwater has maintained a very unique culture. More about us! Watch here!
Learn more about Meltwater on our website at www.meltwater.com
Learn more about the Meltwater Entrepreneurial School of Technology (MEST) at www.meltwater.org