Product Support Intern
Location: Cape Town, South Africa - Hybrid model
Application Deadline: 30 April 2023
Interviews: April 2023
Start Date: 1 May 2023
Fixed-term contract (1 year)
Remuneration: Paid position - competitive base salary
Are you a proactive, social person with a genuine interest in supporting and managing the quality of our client deliverables within a challenging international environment? Then Meltwater might be the company for you!
Meet The Teams
This internship is an opportunity to work across our EMEA client base and with client success departments across Europe, Middle East & Africa.
Product Support focuses on supporting our internal and external stakeholders by troubleshooting, applying expert product knowledge and most of all empowering our clients.
The Product Support Intern role will be focused on providing support to our Enterprise-level clients and so professional communications skills are required. Projects may require the ability to think outside the box and present innovative solutions to complex cases. You will need to work under pressure to meet client expectations and deadlines, whilst maintaining a high standard and quality of work.
Additionally, you will support our current team with a variety of tasks such as:
Data review : Assist with reviewing our current source base and adding any content that is missing
Project work: Work with a dedicated team lead on bigger projects and assist in the timely completion of these projects.
Media list management: Work with and update Media Lists and contacts
Self-serve: Support new users in our self serve portfolio with account set ups and trainings
You will receive full training on how to complete your tasks with ongoing support whilst being fully embraced in the Meltwater culture as part of the team.
For recent graduates and first-time job seekers alike, this is a great way to develop your business acumen, understand consultative account management, develop troubleshooting skills, and be part of a young dynamic team.
What are we looking for?
This individual should have a strong understanding of news media/social media, be a team player, and be excited to learn about a variety of industries.
Bachelor's degree (Completed or in progress);
0 - 1 year working experience;
Valid Work Permit or Citizenship to work in South Africa;
Strong drive and self-starter;
Excellent communication skills in English. If you are also fluent in Dutch, German or French that is a plus;
Solution-oriented and client-focused;
Analytical mindset and attention to detail;
Ability to set priorities and meet deadlines;
Strong team player;
Meltwater offers you an ambitious and international working environment. At Meltwater, our employees are our biggest asset, and therefore a big focus will be on your personal development. It is important that you see yourself thrive within the culture of our three core values; Fun, Winners, and Respect.
To apply for this position please send through your CV with a supporting cover letter in English.
Fun, cosmopolitan and international work culture
Continuous training throughout your career
Accelerated leadership and promotion program
Global career opportunities
Competitive salary model
At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions.
Our award-winning culture is our north star and drives everything we do – from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products — and making sure to celebrate our successes and have fun along the way.
We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to reach your goals.
So, in a nutshell, that's Meltwater. We love working here, and we think you will too.
Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, colour, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.
On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us here for assistance.