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System Delivery Manager - Salesforce

  • Oslo
  • Oslo

Do you want to be a part of developing the solution architecture within the CRM Salesforce domain?

reMarkable is a Norwegian tech company that develops products and services to help people think better in a distracted world. In a short amount of time, we’ve grown from a small startup to having over 200 permanent employees and two fantastic offices in central Oslo. Following the successful launch of our second-generation paper tablet, which has been named as one of TIME's "100 Best Innovations of 2020", we’re facing new challenges and opportunities as we expand into the global arena. That’s why we’re currently looking for a CRM system delivery manager. Are you ready to join the exciting growth of a truly unique tech brand?

About the role

The newly established IT systems tribe at reMarkable is responsible for the IT strategy, IT architecture, and for developing and maintaining the IT solution portfolio that will secure our global growth. As a CRM system delivery manager your main responsibility will be to be a part of developing the solution architecture within the CRM domain and configure Salesforce to fit rM/business needs.

As a CRM system delivery manager you will work closely with our CRM system architect and have a central role in developing the CRM domain. In this role, you will have a unique opportunity to participate in building our IT solutions within the CRM domain from the ground up - without being limited by legacy structures.

Main areas of responsibility are:

  • Work closely with our CRM system architect with defining and maintaining the target IT architecture within the CRM domain

  • Serve as a Subject Matter Expert (SME) within all aspects of CRM solutions, including business requirements, technical requirements, system configuration, and system upgrades

  • Lead and participate in analysis sessions to determine application requirements for new Salesforce implementations or other implementations related to the CRM domain

  • Design and implement business processes and integrations between Salesforce and other applications

  • Extend capability of Salesforce through creation of new entities, forms, work flows, dashboards, reports etc.

  • Collaborate with other system managers, business analysts, system architects and IT professionals to implement CRM solutions

  • Perform Salesforce application testing of configurations and customizations and bug fixing

  • Perform data migration and user management activities

  • Assist with deployment and provisioning activities

Examples of other tasks are:

  • Assist in identifying and implementing third party applications to enhance and support the CRM solution

  • Assist on creating a platform roadmap for the development of Salesforce

  • Create overview on the health state of Salesforce environments

  • Refresh sandbox(es) and ensure coordination with affected user groups

  • Improve and update solution and system maintenance documentation

  • Review incidents and ensure proper level of prioritization and reporting

Who are you?

  • You have a bachelor's degree, a masters degree would be a strong advantage

  • You have 3+ years of development/system management experience

  • You have a deep understanding of the CRM domain

  • You have experience with CRM implementations from larger Norwegian, Nordic or international organizations

  • You have hands-on Salesforce configuration/development and/or implementation experience

  • You are structured and analytical

  • You are a problem solver and have an “outside the box thinking” personality

  • You are a teamplayer across teams and domains

Work with great people

Mariana Eggers
VP Design
"Å kunne dele kundenes tilbakemeldinger og virkelig få påvirke produktutviklingen er det jeg elsker med å jobbe i rM"
Ole Øyvind Skaaret
QA Engineer
"Det som er fantastisk med å jobbe i rM er at man raskt blir en del av et team med dedikerte og hyggelige mennesker"
Magnus Heimsjø
Chief Marketing Officer
"Sjansen til å bygge en global merkevare fra bunnen av dukker sjelden opp i Norge. Bli med på reisen!"
Mari Helsvig
Senior Strategic Finance Manager
"I rM får man innsikt i og ansvar for flere forskjellige fagområder, som gjør hver dag både utfordrende og lærerik"
Tobias Strand Johansen
New Product Introduction Lead
"Jeg jobber i Norges raskeste e-commerce verdikjede, med superkule nerder på alle kanter - det blir ikke bedre enn det!"
Henrik Hedlund
Senior Software Engineer
"Jeg liker å jobbe i rM fordi vi har en moderne og annerledes teknologi-stack og man får raskt ansvar for ulike områder"

Skills & Requirements

What do we offer?

  • The opportunity to work with a highly skilled and adaptable team in a collaborative environment. We work together to solve everything from production, hardware, software development, marketing campaigns, company strategy, management, CRM, content production, and lots more.

  • Rewarding and challenging tasks that you will see the direct results from.

  • The opportunity to get involved in every step of creating a product used and valued by hundreds of thousands of customers across the globe.

  • Career development opportunities with a focus on professional and personal development, either as a specialist in your chosen field, or a team leader. We understand as a fast-growing company both are crucial to our success.

  • Fantastic offices in our own converted townhouse in central Oslo and a brand new building close by designed specifically for our rapidly expanding team.

  • The chance to join an exciting Nordic tech scaleup in a booming sector.

At reMarkable we offer a unique opportunity to contribute towards building a global tech company. You will join a fast-growing organization with passionate employees and lots of great social activities. We aim to offer a work environment where you will be challenged and that is centered around our core values of Curiosity, Dedication, and Generosity.

As well as offering competitive terms and conditions, you will also have the opportunity to purchase shares at our employee price and enjoy six weeks of holiday per year.

A reMarkable IT department

Our task is to lead the IT strategy and architecture, develop, manage and operate the IT solution portfolio. We ensure that reMarkable establishes future-oriented, flexible and scalable IT solutions that support a customer-centric business model.

Great Place to Work

  • Konkurransedyktig lønn

  • Kontorplass i Norges kuleste kontorvilla

  • Seks uker ferie

  • Et fantastisk arbeidsmiljø med dyktige kollegaer

  • Din egen reMarkable til odel og eie!

About the company

reMarkable is a Norwegian tech company on a mission to help people think better in a distracted world. In what feels like no time at all, we’ve gone from a small startup to one of the fastest-growing tech scaleups in Norway.

Following the successful launch of reMarkable 2, which was named one of TIME's top 100 inventions of 2020, and our new subscription service, Connect, in 2021, we’ve set exciting growth and product development goals for the coming year. To help us get there, we need new colleagues ready to make a real difference through their work – which is where you come in.

Good work culture and internal cooperation are essential for us and we do our utmost to ensure that everyone thrives and can perform their best with us. We try as much as possible to share information and involve our employees in both large and small decisions and as a permanent employee, you will be involved in many exciting processes.

Sumana Biswas | Contact Person

I'm interested