Sievo is a SaaS company determined to change how multinational corporations exploit procurement data by providing them procurement analytics solutions. We are one of the fastest-growing procurement software companies in the world and have managed to accomplish that in a profitable, self-financed manner. However, we feel that we have just scratched the surface and want to have an even bigger impact on the market.
We are now looking for passionate Technical Customer Success Manager to provide world-class technical support and build strong partnerships with our constantly growing, international user base. You will act as the main point of contact for our global clients and ensure successful collaboration with Sievo. You will not only develop yourself professionally but also be able to affect and further improve our ways of working. You will have a concrete impact on giant corporations such as Kellogg, Schindler, Levi’s, MTN or Fortum while enjoying the fun, flexible and dynamic setting of a growth company.
As a Technical Customer Success Manager you will:
Act as a technical account manager for your Clients and develop an understanding of their procurement analytics needs
Provide second-level support, including technical problem solving, together with internal and external experts
Design Sievo applications together with other Sievonians to match the needs of your Clients and configure the applications for them
Get your hands dirty in SQL databases, Excel and visualization platforms (Qlik) and work with the Sievo application tools
Onboard new Clients and train users to get the most out of the insights our application provides to them
Drive commercial success together with a Key Account Manager, for the satisfaction, retention and growth of your Clients
Help Client Procurement, Finance and IT functions to find solutions for their needs and to get the maximum value out of Sievo’s software
Drive development projects for your Clients
We expect that you:
Have an analytical mindset and the ability to work with large data sets
Are a fantastic problem solver. You do whatever it takes to find an optimal solution and do not settle for an ‘okay’ alternative
Take strong ownership of a wide range of tasks
Can communicate complex things in a simple manner internally with the global Sievo teams, with your Clients and other stakeholders
Have the desire to learn and understand the business and the context of your Clients
Know how to build great and long-lasting relationships with Clients
Thrive to exceed Client expectations. You treat your Clients in a way you would like to be treated yourself
Can speak, write, read and conduct workshops in fluent English. Other language skills (e.g. Finnish, French, German) are an asset too
Are familiar with SQL, can follow scripts and understand what they do
Are tech-savvy and quick to learn how to use new software and technologies. Previous experience with QlikView or Qlik Sense is a plus
Don’t mind travelling – if business travels become a thing again
Additionally, prior experience or understanding of procurement would help you make a flying start, but is not a prerequisite.
We offer you:
Young, dynamic and international colleagues
An open, honest and supportive Nordic working culture
The possibility to work with high profile executives from Fortune 500 companies
Close cooperation and support from your fellow Sievonians – in Helsinki and across the Atlantic
An environment that challenges you to exceed and enables you to learn more
Freedom and responsibility. We are looking for people who yearn for this freedom, are able to make the most out of it and are willing to take on the responsibility
Extensive health care benefits
An office in downtown Helsinki to work and to organize your own private events. Right now we all work remotely though.
To take the first step on this great growth adventure, upload your application and resume to our recruitment system by the 6th of February. We will go through the applications on a continuous basis and the positions will be filled when suitable candidates have been found. This means that we look forward to receiving your application as soon as possible!
If you have some questions, you can contact Joonas Tiusanen (Key Account Manager): [email protected]
About the company
We welcome you to the leading Procurement Analytics software company of the world. Love the freedom of working in a growth company with talented and passionate people - the family of Sievonians. We live by the "Get shit done - and relax after" manifesto. So if you want to enjoy your life as a whole, including sustainably paced work with good benefits - join us.