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ServiceNow Delivery Project Manager

  • Application Deadline: Feb. 16, 2022
  • Stockholm
  • Application Deadline: Feb. 16, 2022
  • Stockholm

Technology Transformation and ServiceNow

KPMG Advisory is recognized as a trusted partner to our clients in many areas of business and digital transformation. Our Management Consulting department of app. 140 colleagues supports our clients in accelerating their digital transformation and adapt to a new and agile reality. We offer a wide range of advisory services, covering all topics in our clients’ executive agendas and providing expertise across all industries. The Technology Transformation team has seen a rapidly increasing demand for ServiceNow-solutions lately and is therefore initiating a substantial investment focused on expanding our capabilities within the area. By combining KPMG:s competences in digital transformation with our deep knowledge in business processes, we can support our clients in a unique way in their entire journey towards becoming truly integrated!

The Role

As a ServiceNow Delivery Project Manager operating across the enterprise, you will lead and manage the end to end delivery of multiple programmes within the KPMG portfolio. You will be responsible for the delivery of world class ServiceNow based solutions supported by a team of solution architects, business analysts, developers and testers. You will manage a portfolio of projects and / or delivery of a complex, multi workstream programme. Your short to medium term focus will be ServiceNow implementation projects within KPMG Sweden, after which your focus will turn to client delivery.

As a member of the Technology Transformation team working with the ServiceNow platform, you are a true business integrator, supporting our clients throughout all parts of their transformation journey. Your skills will be used to navigate the client landscape both in the business context as well as the technical field. You will also be an important part of our sales process, to sell and deliver the capabilities of ServiceNow as part of growing our practice. As a ServiceNow consultant at KPMG, you will join a Nordic team as well as our international network of experts who work close together.

As a part of our team, you will deliver work using KPMGs Powered Enterprise ; our globally developed methodology and assets for our digital solutions. You collaborate with our leading practitioners globally and leverage Powered Enterprise to accelerate our client’s transformations.

Key aspects of the role are:

  • Define, manage and deliver complex technology delivery projects based on ServiceNow’s platform and products suite including ITSM, ITOM, CSM, ESM, GRC/IRM, Security Operations

  • Manage the simultaneous delivery of a portfolio of projects and / or multi workstream programmes from inception to closure for KPMG Sweden

  • Confirm project / programme scope along with accompanying resource and financial models

  • Manage project deliveries to time, budget and quality

  • Manage and oversee project risks, issues and client reporting

  • Operate as a trusted advisor to project stakeholders

  • Challenge yourself to maintain your knowledge around the market segment, whilst developing technical breadth and depth of knowledge across numerous other areas

  • Build deep and lasting relationships with client, stakeholders and team members

  • Take a significant role in developing the capability of delivery teams, sharing knowledge and supporting the development of other team members

  • Build constructive, working relationships with KPMG’s global network of ServiceNow experts

  • Contribute to the development and implementation of product roadmaps

  • Ensure the project delivery team complies with KPMG standards and frameworks

Skills & Requirements

  • 2-10 years of experience of project management of delivering complex technology projects on time and on budget for global organisations across a variety of industries, including private and public sector, finance and corporates

  • Project management experience implementing technology enabled service management transformations (ServiceNow preferred but any complimentary technology also considered e.g. HPSM/Remedy)

  • Experience working with Agile SDLC methodologies

  • Demonstrable experience of managing multiple teams (onshore and offshore)

  • Industry recognised project management qualification - Prince 2, APM Practitioner or Certified Scrum Master

  • ITIL Service Operations or Service Transition Certification (V3 or V4 preferred)

  • ServiceNow Certified System Administrator

  • ServiceNow Certified Implementation Specialist (in at least 1 product suite)

  • Pre-sales experience for ServiceNow solutions including responses to RFIs, RFPs and client facing presentations

  • Strong leadership qualities and a passion for technology

  • The ability to build deep and lasting relationships with stakeholders and team members

  • Ability to work in a fast-paced environment with rapidly changing priorities on multiple projects and initiatives

  • Can communicate with impact, in a way that is open, honest, consistent and clear to influence and align stakeholders around a proposed approach

  • Strong negotiator, influencer and team player, used to managing multiple stakeholders in demanding time-critical situations

  • Fluent in English, and Swedish is a plus

  • Stationed in Sweden and have a valid Swedish work permit

As a person you want to work closely with our customers and have a strategic role as their trusted partner. Further, you have a business mindset and understand the importance of how partnership generate sales. You are a team player with good collaboration skills and share our view that our common drive and diversity creates the best solutions for our clients.

At KPMG you will be assigned a Performance Manager, when you start your employment, who will be your own career coach. Together, you will set up your individual development plan. We want our employees' careers to be characterized by clarity and opportunity for the individual to influence.

The position is based in Stockholm, Gothenburg or Malmö, but we are flexible in where you live and work since time has shifted and a large part of our clients works from anywhere.

Want to make a difference together with us?

You are very welcome to apply online as soon as possible. We welcome applicants with different backgrounds and experience. Please attach CV and a personal letter. Note that incomplete applications will not be considered. Start date: as soon as possible.

If you have any questions, please contact Talent Acquisition Specialist Ebba Idmark: [email protected]

We look forward to receiving your application!

Great Place to Work

  • We do what is right.

  • We never stop learning and improving.

  • We think and act boldly.

  • We respect each other and draw strenght from our

  • We do what matters.

About the company

KPMG is a company for you who wants to make a difference. We are one of the worlds leading professional services companies and a reliant partner for our customers in the fast paced world they´re a part of - we convey insight and guidance on their journeys. It may be an organizational change for their company as a whole or parts of it and their ways of working, how to deal with potential risks, cyber threats or how to maximize the user experience in a digitalized world. We´re also experts within analysis, M&A, audit and tax to name a few of our proffessions.

At KPMG, we work actively for diversity and gender equality throughout the organization. With diversity comes perspective that enriches our culture, as well as adds value to our clients and society as a whole. We believe in an inclusive culture where you can be yourself and where you are respected for who you are. This is at the core of what we believe in, and so, we welcome applicants with different backgrounds and experiences.

In Sweden we´re around 1600 colleagues and a part of KPMG:s global network of more than 200 000 colleagues around the world.

Ebba Idmark | Contact Person

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