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Job Description

Meltwater is recruiting a Collections Analyst, who will be focused on working with our clients in the Africa market.

You'll be based in our office in the city center of Cape Town.

Meltwater is a global SaaS leader. We service over 30,000 clients with our solutions helping them understand their markets, engage their customers, and master the new social business environment. We were one of the first companies globally to offer social listening and social media analytics, and have consistently been at the forefront of innovation within our industry. Over the past five years, we completed eight acquisitions, earning us international recognition as one of the most prominent acquirers of Artificial Intelligence (AI) and data science companies in the world.

What to expect as a Collections Analyst?

Our Collections Analysts are responsible for maintaining effective ledgers with new and existing customers and partnering with other company departments. This is a key role in helping to fuel our expansion activities.

We encourage proactive, positive, and respectful outreach to clients and regular contact, to ensure a healthy portfolio of clients who trust us as a partner.

Skills & Requirements


  • Responsible for reaching out to customers to ensure timely payment for services, and shorten the collections cycle on all payments

  • Increase revenue by acting as a financial liaison for clients over the service life-cycle and negotiating and settling on any disputes as they arise

  • Efficient cash reconciliations and reporting

  • Meet and exceed collections goals with both individual and team targets

  • Represent Meltwater (the people and products) with professionalism and integrity, ensuring a positive customer experience.


  • Languages: English fluency is a MUST

  • Excellent communication skills, verbal and written

  • Strong attention to detail, confidence with business to business (B2B) cold-calling, and building relationships on the phone

  • Proficient with Excel

  • Analytical Skills

  • Ability to work with a large and diverse team

  • 2 years of relevant work experience

Contact Person
Talent Acquisition Meltwater Africa

About the company

Meltwater helps companies make better, more informed decisions based on insights from the outside. We believe that business strategy will be increasingly shaped by insights from online data. Organizations will look outside, beyond their internal reporting systems to a world of data that is constantly growing and changing. Our customers use these insights to make timely decisions based on real-time analysis.

More than 25,000 companies use the Meltwater media intelligence platform to stay on top of billions of online conversations, extract relevant insights, and use them to strategically manage their brand and stay ahead of their competition. With more than 50 offices on six continents, Meltwater is dedicated to personal, global service built on local expertise. Meltwater also operates the Meltwater Entrepreneurial School of Technology (MEST), a nonprofit organization devoted to nurturing future generations of entrepreneurs.

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Our Location

Cape Town

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