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Service Designer

  • Application Deadline: Jan. 28, 2022
  • Oslo
  • Application Deadline: Jan. 28, 2022
  • Oslo

Do you want to create world-class customer journeys in a Norwegian tech company?
We are currently looking for a Service Designer with its main focus on retail that will contribute to the further development of our customer journeys throughout our retail channels. You will be a key role in ensuring our current customer journeys are well supported from a service design and business perspective. Are you ready to join the exciting growth of a truly unique tech company?

reMarkable is a Norwegian tech company that develops products and services to help people think better in a distracted world. Following the successful launch of our second-generation paper tablet, which has been named as one of TIME's "100 Best Innovations of 2020", we’re facing new challenges and opportunities as we expand into the global arena. In a short amount of time, we’ve grown from a small startup to having over 200 permanent employees and two fantastic offices in central Oslo.

About the role

At reMarkable, we continuously strive towards creating the best experience for our customers, and we are now looking for a service designer that can contribute to the further development of our customer journeys. The primary focus will be on our retail sales channels, but projects may also include work towards business customers and consumers in other channels. The work can span from working operatively with defining details around customer communication at our point-of-sales, to owning a holistic overview of how all touchpoints fit together in the bigger picture. You will work on iterative improvements of the entire customer journey to ensure high customer satisfaction throughout our retail channels. Qualitative and quantitative insights from different parts of the customer journey are actively used in the work of further developing the services we offer.

As a service designer at reMarkable, you will be part of the Service Design Team - one of six teams in the design department. You will also be working in cross-functional teams with other disciplines, such as UX designers, strategists, marketers, developers, logistics and support staff.

The position will be on-site in Oslo.

Further tasks and responsibilities

  • Design and iterate on reMarkable’s customer journeys, e.g. in retail, to ensure a smooth and efficient customer experience across relevant touchpoints. This includes:
    • Facilitate workshops with relevant stakeholders to map the customer journey and critical touchpoints
    • Conduct relevant user studies and best practice research to support decision-making.
    • Develop, test, implement and iterate on the desired customer journey
  • Contribute to developing the service design domain within the Design department.

Examples of other tasks:

  • Support initiatives across reMarkable’s customer journey to ensure a professional and coherent experience in line with brand guidelines.
  • As part of the service design department, support recruitment initiatives to increase capacity.

Who are you?

To thrive in this role, we believe that you are a professional that enjoys developing fantastic customer journeys with a commercial mindset. You have a strategic and holistic viewpoint of your initiatives, you are structured in your work and exhibit high execution capabilities. You enjoy working in cross-functional teams with various stakeholders and common goals. We also believe that you are a team player, with good communication skills.

We also believe you are/have some of the following

  • You have a bachelor degree or higher within relevant fields
  • You have 3-5 years of experience within service design, business design, management/strategy consulting, marketing or other relevant customer experience domains
  • You are experienced within service design methodology and design thinking
  • You have good communication skills in English

Work with great people

Mariana Eggers
VP Design
"Å kunne dele kundenes tilbakemeldinger og virkelig få påvirke produktutviklingen er det jeg elsker med å jobbe i rM"
Ole Øyvind Skaaret
QA Engineer
"Det som er fantastisk med å jobbe i rM er at man raskt blir en del av et team med dedikerte og hyggelige mennesker"
Magnus Heimsjø
Chief Marketing Officer
"Sjansen til å bygge en global merkevare fra bunnen av dukker sjelden opp i Norge. Bli med på reisen!"
Mari Helsvig
Financial Analyst
"I rM får man innsikt i og ansvar for flere forskjellige fagområder, som gjør hver dag både utfordrende og lærerik"
Tobias Strand Johansen
New Product Introduction Lead
"Jeg jobber i Norges raskeste e-commerce verdikjede, med superkule nerder på alle kanter - det blir ikke bedre enn det!"
Henrik Hedlund
Senior Software Engineer
"Jeg liker å jobbe i rM fordi vi har en moderne og annerledes teknologi-stack og man får raskt ansvar for ulike områder"

Skills & Requirements

What do we offer?

  • The opportunity to work with a highly skilled and adaptable team in a collaborative environment. We work together to solve everything from production, hardware, software development, marketing campaigns, company strategy, management, CRM, content production, and lots more.

  • Rewarding and challenging tasks that you will see the direct results from.

  • The opportunity to get involved in every step of creating a product used and valued by hundreds of thousands of customers across the globe.

  • Career development opportunities with a focus on professional and personal development, either as a specialist in your chosen field, or a team leader. We understand as a fast-growing company both are crucial to our success.

  • Fantastic offices in our own converted townhouse in central Oslo and a brand new building close by designed specifically for our rapidly expanding team.

  • The chance to join an exciting Nordic tech scaleup in a booming sector.

At reMarkable we offer a unique opportunity to contribute towards building a global tech company. You will join a fast-growing organization with passionate employees and lots of great social activities. We aim to offer a work environment where you will be challenged and that is centered around our core values of Curiosity, Dedication, and Generosity.

As well as offering competitive terms and conditions, you will also have the opportunity to purchase shares at our employee price and enjoy six weeks of holiday per year.

A reMarkable Design department

A good design affects us more than we know. With us, it is one of the most important and substantial drivers for perceived value and customer loyalty. The Design Departments’ mission is to create functional and exclusive experiences not only appreciated by our customers but also something that creates (everyday)magic. Therefore, we work incessantly in cross-functional teams to build a brand that emphasizes and reinforces our vision for better thinking.

Great Place to Work

  • Konkurransedyktig lønn

  • Kontorplass i Norges kuleste kontorvilla

  • Seks uker ferie

  • Et fantastisk arbeidsmiljø med dyktige kollegaer

  • Din egen reMarkable til odel og eie!

About the company

I reMarkable bygger vi et selskap med de aller skarpeste hodene. Sammen utvikler vi et produkt som definerer en helt ny kategori innen forbrukerelektronikk - på en global konkurransearena!

God arbeidskultur og internt samhold er essensielt for oss og vi gjør vårt ytterste for at alle skal trives og kan yte sitt beste hos oss. Vi forsøker i så stor grad som mulig å dele informasjon og involvere våre ansatte i både store og små beslutninger og som fast ansatt vil du involveres i mange spennende prosesser.

reMarkable har så langt solgt paper tablets for mer enn en halv milliard kroner i nærmere 40 land. Vi har på kort tid blitt et selskap som får mye oppmerksomhet og som planlegger for sterk vekst både kommersielt og i antall ansatte. For å nå vårt mål – å hjelpe mennesker over hele verden å fokusere og tenke bedre – trenger vi de aller dyktigste menneskene på laget. I dag er vi en herlig gjeng på over 120 ansatte i byvillaen vår “Villa Biermann” øverst på Grünerløkka. Vil du være med på reisen?

Oda Kathrine Aaslid | Contact Person

I'm interested