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Customer Care/Customer Service Agent

  • Application Deadline: Jan. 31, 2022
  • Stockholm
  • Application Deadline: Jan. 31, 2022
  • Stockholm

Tiger is on a mission! A mission to provide all customers, consumers, partners, and colleagues with the best premium service ever and we are now looking for a Customer Care Agent to join the Customer Service team from the beginning of February 2022.

Are you 100% passionate about Customer Service and Sales? Do you love fashion? Then you might be the right person to join our fantastic team and be a part of an exciting journey with premium Customer Service in focus!

Your key responsibility is to ensure that the highest levels of customer service are delivered to both our offline and online consumers, customers, partners, and colleagues in the sales department at all times and via every communication channel. Furthermore, there will be back up and in-house sales as well as replenishments on stock orders.

Together will the greatest and most passionated Customer Service Team, you will be mainly responsible to develop and maintain strong relationships with wholesale customers and help them facilitate re-orders over the phone and on the B2B portal. You will also become a Customer Care specialist on the webshop responsible for responding to all our online consumers via E-mail, Chat, and Telephone and making sure we reach the set SLA´s for our online customers.
You will be trained and become a product specialist that can provide information regarding products/services and other related inquiries to all consumers and customers.

What you will be doing

  • Sales order processing
  • Support customers with placing orders of seasonal products and NOS products
  • Pro-actively follow the customers business and ToS’s stock holdings and suggest re-ordering of relevant products (back-up sale)
  • Maintain accurate sales orders and ensure order confirmations and delivery notes are correct and on time
  • Ensuring all customers are informed of delays
  • Managing all customer complaints and feedback
  • Sales invoice enquires
  • Liaising with the warehouse teams to release pick requests in a timely manor
  • Dealing with customer queries (email, chat, and phone) globally
  • Managing pre-and post-sales activities
  • Maintaining customers loyalty and building close client and partner relationships to boost sales and help sell-through targets
  • Analyzing and evaluating customer feedback to find a better way of working/solving issues
  • Handling claims from E-comm customers
  • Providing the best possible service to all customers on all channels
  • Updating our Help Center with relevant information
  • Posting stories, issues, etc. on the Tiger app
  • Updating the chatbot
  • Supporting the CS Manager with admin tasks


What we will give you

  • An exciting position with a lot of different tasks
  • The possibility to develop and form the brand new customer service setup
  • An important and central role at Tiger of Sweden where you are in contact with all kinds of colleagues, partners, and customers from all over the world.
  • The possibility to work both structured and dedicated on projects, but also solve sudden tasks that require speed and solution-oriented thinking
  • Be a part of the best Customer Service department with the possibility to put your personal stamp on the work and the service we provide.

Work with great people

Linda Dauriz
CEO at Tiger of Sweden
"While having over a century of history, Tiger of Sweden shares the energy of a start-up at heart. If you are ready to challenge the status quo, join us in writing the next chapter of our journey."
Janine Konietzke
Chief Marketing Officer/Marketing
"In our Marketing & PR department, we ensure that the Tiger of Sweden brand universe is consistently delivered across every B2B and B2C touchpoint. Join our journey to excite our customers each day."
Rikard Lindstöm
Senior Sales Manager & Team Lead Nordics
"Working with enthusiastic team members and inspiring businesses brings constant energy to the Sales team. If you’re open-minded, join us in expanding our global presence."
Rod Kilgour
Chief IT Officer
"The IT team work with all internal departments and external partners to enable the growth of Tiger of Sweden. If you are passionate about transforming the IT environment, join us on our journey."

Skills & Requirements

What we are looking for

Profile

  • Passionate about customer service and sales
  • Able to work under pressure
  • Able to exceed customers’ expectations
  • Confident and articulate
  • Hardworking and flexible
  • Skilled in listening

Background

  • Experienced in customer service or backup sales, preferably in a fashion environment
  • Fluent in English, Swedish and German
  • Proficient in the use of IT systems, both customer service specific and windows packages
  • Conflict management
  • Highly skilled in written and verbal communication

Looking forward to hearing from you!

Great Place to Work

  • tiger

About the company

Tiger of Sweden was established in 1903, then redefined in 1993. Today the company continues to evolve.

Tiger's history sways, between golden years and pitch-black prospects, more than once pushed forward by brave people with innovative minds. They all practiced what we call “A Different Cut” – an expression that goes beyond what you can accomplish with fabrics, scissors, threads and stitches. In our world, it’s a state of mind.

It all began in Uddevalla, a small town on the west coast in Sweden. Just over a hundred years later you can find them in stores spread over three continents, plus the ever-growing digital world. The next step is the true internationalization of the brand.

Today Tiger of Sweden is full fashion brand offering everything from smart business wear to jeans for both men and women, including shoes and a wide range of accessories.

For more information please go to www.tigerofsweden.com


Nadin Kempel Sigh | Contact Person

I'm interested
Tiger of Sweden

Stockholm
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