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Second Line Support Engineer

  • Applications are considered on a rolling basis
  • Brussels
  • Applications are considered on a rolling basis
  • Brussels

Here at Capgemini, we are shaping the future.

To reinforce our service desk we’re looking for second-line support engineers to join our team.

What we expect from you:

  • To assist customers with hardware, software, configuration and application problems. This support is given by phone, email, remote control and onsite service.

  • To escalate complex queries to the relevant team member or external support provider for resolution when necessary.

  • To ensure that support calls are logged on the helpdesk system and resolved within SLA.

  • Maintain security arrangements for all IT systems.

  • Maintain documentation for all systems (hardware and software).

  • Diagnose and troubleshoot technical issues, including account setup and network configuration

  • Being able to work closely with First Line to increase the knowledge and effectiveness of the team

  • Provide prompt and accurate feedback to customers and follow up to ensure full functionality after troubleshooting

  • Prioritizing open issues

  • Having a customer mindset and maintaining good relationships with customers.

You will need the following skills and experience:

  • Good knowledge of Windows Server, Windows 10, MS Office, Active Directory

  • Microsoft 365 applications & configuration

  • ITIL Foundation

  • Networking Skills

  • Excellent customer service skills

  • Good diagnostic, analytical skills & problem-solving skills

  • PC, printer and networking troubleshooting skills

  • To be self-starter and eager to improve their technical skills

  • Experience in Virtualization & Citrix environments is a plus

  • Dutch, English are mandatory + a good level of French.

What you can expect from us:

We offer you the opportunity to work as part of the Cloud Infrastructure Chapter on projects with small, medium-sized, and large international and multinational clients.
A dynamic work environment with your fellow Support enthusiasts within Capgemini, and a good cup of coffee! The freedom to develop yourself through our ALL-YOU-CAN-TRAIN concept gives you access to all cloud-related training, you name it!
Tell us your ambitions and we are looking forward to helping you reach them together. This is all supported by an attractive salary package.

  • Market range salary
  • Company car + fuel card
  • Unlimited training with our ALL-YOU-CAN-TRAIN concept
  • Insurances
  • and many more

Read all about it in the below 2 links

Work with great people

Sander Theuns
Salesforce Functional Expert
"Capgemini provides me with the right challenges and empowers me so that I can learn and improve daily."
Christoffel Gilis
UX designer
"Idean, an Ideal place to work!"
Ward Lambrecht
Business Analyst
"I joined Capgemini because we share the same drive; to empower each other and to grow towards new sustainable heights"

Great Place to Work

  • Global company with European Management style

  • Entrepreneurship in a stable environment

  • Projects for big companies

  • True industry shapers

  • Work in a stable environment

  • Career development framework

  • We nurture your strongest asset; knowledge

  • Flat structure, no strict hierarchy

About the company

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.

1976Founded in 1967 in Grenoble by Serge Kampf as Sogeti.

1970The first company in the sector to offer consulting.

1975Acquisition of Cap and Gemini

1980First major transatlantic contract with the Los Angeles Time.

1998First multinational contract with General Motors

2000Group headcount surpasses – 50.000

2010Group headcount surpasses 100.000

2016Serge Kampf passes away

2017Celebrations for 50 years Capgemini

Melis Erenoglu | Contact Person

I'm interested
Capgemini

Brussels
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