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Second Line Support Engineer

  • Applications are considered on a rolling basis
  • Brussels
  • Applications are considered on a rolling basis
  • Brussels

Here at Capgemini, we are shaping the future.

To reinforce our service desk we’re looking for second-line support engineers to join our team.

What we expect from you:

  • Assisting customers with hardware, software, configuration and application problems

  • Support by by phone, email, remote support and onsite service.

  • Escalate complex queries to the relevant team member or external support provider for resolution when necessary.

  • To ensure that support calls are logged on the helpdesk system and resolved within SLA.

  • Maintain documentation for all systems (hardware and software, network).

  • Diagnose and troubleshoot technical issues, for Laptops, Desktops, Account & Network configuration, Windows 10 configuration

  • Work closely with the L1 support to share knowledge & L3 support for more complex incidents

  • Provide prompt and accurate feedback to customers and follow up to ensure full functionality after troubleshooting

  • Prioritizing open issues

  • Having a customer mindset and maintaining good relationships with customers.

  • This function offers an excellent starting point when you want to grow in to a specific function like Security or Network specialist, Azure & M365, Vmware or Hyper-V specialist.

You will need the following skills and experience:

  • Good knowledge of Windows Server, Windows 10, MS Office, Active Directory

  • Microsoft 365 applications & configuration

  • ITIL Foundation

  • Networking Skills

  • Excellent customer service skills and your mission is to help end users in the most efficient way

  • We are looking for a generalist as we provide service to different customers & environments

  • We are looking for an engineer with a proactive & problem solving attitude

  • You need Hardware, windows 10, printer and networking troubleshooting skills

  • Experience in Virtualization & Citrix environments is a plus

  • Dutch, English are mandatory + a good level of French.

What you can expect from us:

We offer you the opportunity to work as part of the Cloud Infrastructure Chapter on projects with small, medium-sized, and large international and multinational clients.
A dynamic work environment with your fellow Support enthusiasts within Capgemini, and a good cup of coffee! The freedom to develop yourself through our ALL-YOU-CAN-TRAIN concept gives you access to all cloud-related training, you name it!
Tell us your ambitions and we are looking forward to helping you reach them together. This is all supported by an attractive salary package.

  • Market range salary
  • Company car + fuel card
  • Unlimited training with our ALL-YOU-CAN-TRAIN concept
  • Insurances
  • and many more

Read all about it in the below 2 links

Work with great people

Sander Theuns
Salesforce Functional Expert
"Capgemini provides me with the right challenges and empowers me so that I can learn and improve daily."
Christoffel Gilis
UX designer
"Idean, an Ideal place to work!"
Ward Lambrecht
Business Analyst
"I joined Capgemini because we share the same drive; to empower each other and to grow towards new sustainable heights"

Great Place to Work

  • Global company with European Management style

  • Entrepreneurship in a stable environment

  • Projects for big companies

  • True industry shapers

  • Work in a stable environment

  • Career development framework

  • We nurture your strongest asset; knowledge

  • Flat structure, no strict hierarchy

About the company

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.

1976Founded in 1967 in Grenoble by Serge Kampf as Sogeti.

1970The first company in the sector to offer consulting.

1975Acquisition of Cap and Gemini

1980First major transatlantic contract with the Los Angeles Time.

1998First multinational contract with General Motors

2000Group headcount surpasses – 50.000

2010Group headcount surpasses 100.000

2016Serge Kampf passes away

2017Celebrations for 50 years Capgemini

Melis Erenoglu | Contact Person

I'm interested

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