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Job Description

Are you interested in joining one of the hottest SaaS startups, becoming an integral part of driving its core metrics product adoption and net promoter score?

Then read ahead and apply for planhat’s remote-first, customer support roles in either the UK and US.

Planhat's goal is to ‘help our customers grow’ by combining our world-class technology with our amazing people. We are looking to expand our Customer support team with three full-time Customer Support Representatives to join our team in the US and UK. We are on the lookout for people who can prioritize in a high-volume environment and understands our client’s needs.

The Customer Support Team is a key part of our Customer Success department which consists of passionate people who take pride in going the extra mile to deliver outstanding service. You will be the first point of contact for helping our clients and working closely with our Customer Success and Product & Engineering team.

We are looking for people who are interested in developing their skills in a fast-paced and dynamic workplace, and a positive and solution-oriented attitude is a must-have.

If all of the above gets you curious, we’d love to meet you.

What you'll do:
As a customer support representative you will be driving our core metrics of user engagement and be the voice of the customer by enabling our customers to adopt planhat.

You will drive adoption by being the go-to guru for our users. The support and guidance you provide will be more than point-based answers. When receiving a request you efficiently work with the customer to find a mutual understanding of how the issue relates to a wider use-case and then guide the user to the smartest solution.

In addition to supporting our core metrics you will over time be involved in future-proofing planhat by ensuring its scalability. This will require your creativity and solution oriented mindset.

Skills & Requirements

We value that you have:
… solution-orientated and self-motivated personality
… strong technical attitude - you can quickly learn new technologies
… outstanding written and verbal communication skills in English
… experience with CRM (Salesforce, Hubspot), BI tool, and/or API
… experience with ticketing tools (Intercom, Zendesk, JIRA, or similar platforms)

You value that we:
… believe in the importance of diversity, equity, and inclusion
… will join an incredible strong team
… are one of the hottest startups right now, driving the Customer Success industry
… provide a unique opportunity drive planhat's future growth
… offer a competitive salary with remote-work flexibility

Contact Person

About the company

Planhat is a Customer Platform that helps SaaS businesses retain and grow revenue from existing customers. We help companies manage renewals, reduce churn, understand product adoption and drive business outcomes.

Our business is global with customers on all continents. Our team is experienced, skilled and we have a no-nonsense culture. We are down-to-earth and like to have fun. We are passionate about the future of software and we are here to help shape our industry.

We are a remote-first company. You can work from wherever it suits you or, if you prefer, join some of your colleagues sitting at different WeWork locations in the US and UK.

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Our Location

New York +1 more

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