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Client Delivery Executive

  • Brussels
  • Brussels

Client Delivery Executive

About Capgemini

Capgemini is a diverse collective of more than 330,000 strategic and technological experts based across more than 50 countries, partnering with world-renowned clients to transform and manage their businesses.

We are dedicated to leveraging cloud, data, AI, connectivity, software, digital engineering, and platforms to address the entire breadth of their business needs. This passion drives a powerful commitment - to unlock the true value of technology.

Now is the time to join our rapidly growing team who are at the forefront of finding new ways technology can help us reimagine what's possible, collecting unique career experiences with global brands and game-changing tech projects.

Let's talk about the team:

Capgemini operates across all sectors, including: Financial Services, Public Sector, Energy, Utilities, Resources, Telco & Media, Consumer Products, Retail, Engineering and Transport & Distribution. Our sector experts partner with clients on their digital transformation journeys to help them become customer-centric digital businesses, leverage IoT & the flexibility & scalability of the cloud, machine learning and edge computing and identifying, developing and implementing new business models, whilst always prioritising cybersecurity. We help to control and reduce costs and demonstrate value to customers and regulators. From strategic consulting to implementation, IT and engineering delivery and support, our services are designed to help customers stay ahead of a dynamic market. Whether it's identifying new opportunities for increasing revenue; implementing a new business process and solution for an operational system, building and operating a digital supply chain or improving customer experience, Capgemini can help achieve strategic objectives.

We are currently looking for a Delivery Executive for a large Network Operator client, to be based in Perth. The role has $multi-million budget accountability for a highly strategic client in the Energy, Utilities and Chemicals sector.

Let's talk about the role and responsibilities

  • 15+ years of Service Delivery/Program Management experience
  • Experience of delivering business outcome-based engagements
  • Perform CXO level and senior stakeholder relationship management for a large, strategic account
  • Accountable for driving the engagement to time, cost and quality objectives, meeting internal and external measures of success including financial performance, growth and client satisfaction
  • Management and co-ordination of all Capgemini engagement resources and activities both at the client site and in Capgemini offshore delivery centres
  • Act as a single point of contact within the customer organization for troubleshooting and resolving of issues arising from delivery-related account activities
  • Accountable for the overall successful performance across a portfolio of clients and engagements
  • Accountable for overall quality assurance, risks and issue management and ensuring the integrity of systems and processes delivered
  • Identify opportunities for growth in the account alongside promoting our differentiating value propositions
  • Perform ongoing account delivery planning and management, including forecasting of engagements within the account portfolio
  • Coordinate proposal creation, presentation and commercial negotiations
  • Perform Commercial and contractual management of the account

Let's talk about your capability and experience:

  • Substantial experience in delivering large business and technology transformation programs in a geographically and culturally diverse context including quality, financial and contractual control
  • Proven experience in managing engagements, consulting services, application services, technology & engineering services or other managed services (AMS, BPO, Infrastructure), using a variety of delivery methodologies, including Agile and Devops, Waterfall, Distributed Delivery, Multi-Tower Managed Services across multiple locations
  • History of senior or CXO level stakeholder influence and relationship management or aspiration to operate at the ‘C-Level'
  • Comfortable in a client facing role, building trusted relationships in a strong multi-cultural environment
  • Confident, self-motivated and able to work under pressure and at pace with a minimum of supervision
  • Excellent communication skills across a variety of mediums to all levels
  • Strong contract and commercial management skills including 3rd party management
  • Solution and innovation mindset being able to identify issues and solutions and implement with successful outcomes
  • Experience of working in a global, geographically dispersed operating model
  • Strong customer feedback reflected in NPS scores or equivalent
  • Passion and hunger for contemporary, innovative, customer-centric, consultative, outcome based delivery
  • Develops new and extension business through exceeding expectations and delivering excellence
  • Energy and Utilities industry experience advantageous
  • Growth mindset and hunger to continuously learn
  • Team player that enjoys collaboration in an energetic and diverse local and global team

Let's talk about what's in it for you!

Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. Of course you will be rewarded for your work with a nice salary package including a company car and many extralegal benefits + On top of that, you will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices home office up to 70% and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.

As "Architects of Positive Futures", Capgemini actively supports the community in 3 ways:

Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities. Our Employee Resource Groups [email protected] and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change.

Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.

Environmental Sustainability - Capgemini joined the CDP's (Carbon Disclosure Project) prestigious "A list" for its commitment to the Net-Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee

Recognized by Ethisphere as one of the World's Most Ethical Companies for the last 8 years in a row, ethics and values are at the heart of Capgemini's

We believe technology is about more than business transformation - it's also about building a more sustainable, inclusive future. This starts with our people, working with you to get the future you want. We invite everyone to bring their whole selves to work, contributing to our inclusive culture and a safe place for our people to be themselves and truly belong. Through championing our staff-led community groups, we are committed to being active allies for everyone. We also aim to build an environment where you can thrive at work and at home. We champion remote working - even though you'll want to check out our beautiful offices - and are in the process of making ‘truly flexible' working arrangements the day-to-day reality for our people. In addition, we strive to ensure your growth and learning experience is unique with access to leading learning platforms, external certifications and opportunities to grow and learn the way you want. Finally, we offer opportunities to use your skills to help society address the impact of the digital and automation revolution, and we're ruthlessly focused on sustainability for our clients and our business - committing to becoming a net zero business by 2030.

We work to recruit and retain a talented and diverse workforce. We strongly encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age.

GetTheFutureYouWant - Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.

Work with great people

Sander Theuns
Salesforce Functional Expert
"Capgemini provides me with the right challenges and empowers me so that I can learn and improve daily."
Christoffel Gilis
UX designer
"Idean, an Ideal place to work!"
Ward Lambrecht
Business Analyst
"I joined Capgemini because we share the same drive; to empower each other and to grow towards new sustainable heights"

Great Place to Work

  • Global company with European Management style

  • Entrepreneurship in a stable environment

  • Projects for big companies

  • True industry shapers

  • Work in a stable environment

  • Career development framework

  • We nurture your strongest asset; knowledge

  • Flat structure, no strict hierarchy

About the company

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.

1976Founded in 1967 in Grenoble by Serge Kampf as Sogeti.

1970The first company in the sector to offer consulting.

1975Acquisition of Cap and Gemini

1980First major transatlantic contract with the Los Angeles Time.

1998First multinational contract with General Motors

2000Group headcount surpasses – 50.000

2010Group headcount surpasses 100.000

2016Serge Kampf passes away

2017Celebrations for 50 years Capgemini

Martine Berden | Contact Person

I'm interested
Capgemini

Brussels
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