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Senior Cloud Operation Engineer

  • Applications are considered on a rolling basis
  • Chandigarh
  • Applications are considered on a rolling basis
  • Chandigarh

Products, R&D and Production business function is responsible for ensuring that Basware continues to provide its customers with industry leading SaaS solutions to simplify operations and spend smarter. This global function creates and executes the product strategy, new product innovations, roadmap, design, product development and product launches for Basware’s global product portfolio. Together with other Basware units, Products, R&D and Production ensures that our customers can successfully meet their business objectives through cooperating with Basware and using our product and service portfolio.

Role Summary:

Senior Cloud Operations Engineer will manage mission critical processes that ensure the integrity of the service, such as Problem Management, Availability Management and Change Management according to the defined internal ITIL adhering process framework.
They will also actively drive and coordinate the development of new processes and coordinate Service Quality Improvements

This member will be the go-to-person for managing significant service events such as outages, security incidents, releases, audits where technical domain knowledge and overall customer facing experience and strong communications skills are required.

Trainings, coaching and guidance for the other junior engineers. Should be able to coordinate with other engineers taking a lead role in case of critical operations cases such as outages, handling problem investigations, production service changes and development of new processes.

You will be required to coordinate with diffrent stakeholers from other internal business functions for inputs, Root-cause analysis, troubleshooting issues and follow-ups.

Work with great people

Hanna Ikonen
Senior Manager, Customer Services
"I feel that I can make a difference, drive improvements & take controlled risks, and all this is supported by the company."
Sam Bradner
Senior Content Designer
"Best part of my job is flexibility and variability. I don´t really have a typical day, and I like that!"
Kevin Kamau
Senior Product Manager
"Basware is a global company that values people as a crucial driver for success."
Trang Pham
Senior Specialist, Communications
"I know I can make an impact in hundreds of different ways. Basware is really unique to me – we have the best people and we are the leader in our industry."
Mika Peurala
Solution Architect
"Absolutely the best colleagues and line managers in the world!"
Jaakko Jutila
Director, Customer Support
"At Basware you have the freedom to identify and start different development activities across the organization without getting approvals from above."
Namrata Checker
Team Lead, Digital Marketing
"What I love most about my job is the people that I work with, the freedom of putting forward my ideas, thoughts and feedback but also the freedom of creating the way of working that works best for me."
Siddhartha Bhatia
Senior Cloud Developer
"I am honored to have worked with the leaders of tomorrow. The organization is absolutely people centric with its prime focus always on employee engagement, loyalty and satisfaction."

Skills & Requirements

Our cloud applications are hosted on top of AWS Public Cloud and are used by our clients all around the world. We develop our applications by using technologies like Angular, TypeScript, .NET, Python, Java and RabbitMQ. We use following state-of-the-art tools to develop and deliver our applications into production: Git, Stash, Jira, Confluence, Jenkins and Docker. We also follow modern DevOps culture in everyday work we do and utilize DevOps practices like continuous integration and continuous delivery in building our Microservice based applications.

Technical competencies

  • Incident Management tools – ServiceNow

  • Project Management tools – Jira

  • Documentation tools – Confluence

  • Monitoring tools – Splunk, Dynatrace, Nagios

  • Cloud Platform – Basic understanding of Amazon Web Services

  • Operating systems – Windows Server, Linux/Unix

  • Database – Oracle, MS SQL

Role experience

  • Experience in handling production servers, Problem and Incident Management.

  • Experience in troubleshooting complex platform and infrastructure issues

  • Experience in driving investigations in time critical situations such as production service outages.

  • Proven analytical and investigative skills

  • Self-sufficient, with a pro-active attitude and ability to prioritize and manage workload effectively

  • Proficient English language skills

  • Inclination towards problem solving and quality improvements by identifying scalable and robust corrective and preventative actions, fixes.

  • Experience working in ITIL practices

  • Experience working with and coordinating cross functional teams operating across different regions and time zones.

  • Good team player

Good-to-have competencies and experience:

Technical Skills

  • Automation Skills using Powershell, Python etc

  • NoSQL database MongoDB

  • ITIL Foundation certification

  • Basics understanding of CI/CD pipeline .

Education: Bachelor's/Master’s degree in a Technology field.

Experience: 6 to 8 years of experience in production support and IT management.

Great Place to Work

  • We embrace a growth mindset.

  • We empower through accountability.

  • We dare to try.

  • We value every individual.

About the company

Basware is the global leader in providing networked purchase-to-pay solutions and innovative financing services. Basware’s commerce and financing network connects businesses in over 100 countries and territories around the globe. As the largest open business network in the world, Basware provides scale and reach for organizations of all sizes, enabling them to grow their business and unlock value across their operations by simplifying and streamlining financial processes. Small and large companies around the world achieve significant cost savings, more flexible payment terms, greater efficiencies and closer relationships with their suppliers.

Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the purchase-to-pay industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world class solutions and services to hundreds of companies worldwide. A critical part of our culture is the high amount of trust we put into our employees—we want you to make a difference. So, we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where our employees strive for excellence, put our customers first, lead the way, and inspire one another to build a winning team.

2020Recognized market leader with global operations, 20+ offices worldwide.

2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time

2014-2019Several industry recognitions and product launches

2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions

2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network

2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software

2005Launch of fully integrated Purchase-to-Pay solution suite

2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service

1992Launch of first financial management software

1985Basware founded in Finland

Mukesh Saini | Contact Person

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