Must be fluent in Swedish
We are looking for people with an exceptional drive and a passion for helping customers succeed to be a key player on our journey in building the next generation software for B2B sales and marketing.
As the company is rapidly growing and scaling across international borders, Upsales is now looking for a top performer with a strong drive and creative goal-oriented mindset to be a key player in our Customer Success team. You will work closely with the Customer Success and leadership team to reach our ambitious growth targets. You need to be an excellent communicator, you are tech-savvy, and have excellent business acumen. We believe in the value of helping our customers understand and use their sales and marketing tools. That's why we have always offered support, customer success, and training for free. User Engagement at Upsales means investing in our customers' success, which allows them to grow and thus grow with us.
As a User Engagement Specialist, you will:
Pioneer the way we engage our customers
On a daily and weekly basis, educate and train our customers in using the Upsales platform
Be data-driven and work systematically to improve our User Engagement effectiveness
Proactively reach out to customers with low usage scores
Bring an entrepreneurial problem-solving mindset
An exceptionally driven personality
Experience in user engagement/customer success/customer service
Excellent communication skills in English and Swedish
Excellent pedagogical skills
Great team player skills
Upsales was founded with a vision to solve pain points for B2B companies, building the next generation sales and marketing software.
In 2019, Upsales was listed on the Nasdaq Stockholm exchange, and was awarded IPO of the year. Upsales differentiates itself from competitors by being fully focused on delivering the fastest digital solution to the most common growth problems. Upsales is currently working with 2000 customers in 10 countries, and our ambition is to scale in Sweden and Europe to continue building the next generation sales and marketing platform for fast-growing B2B businesses. We are a team of 70 people in our offices in Stockholm, Linköping and Skopje.