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Customer Engagement Manager

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Must be fluent in Swedish

We are looking for people with an exceptional drive and a passion for helping customers succeed to be a key player on our journey in building the next generation software for B2B sales and marketing.

The opportunity

As the company is rapidly growing and scaling across international borders, Upsales is now looking for a top performer with a strong drive and creative goal-oriented mindset to be a key player in our Customer Success team. You will work closely with the Customer Success and leadership team to reach our ambitious growth targets. You need to be an excellent communicator, you are tech-savvy, and have excellent business acumen. We believe in the value of helping our customers understand and use their sales and marketing tools. That's why we have always offered support, customer success, and training for free. Customer Engagement at Upsales means investing in our customers' success, which allows them to grow and thus grow with us.

As a Customer Engagement Manager, you will:

  • Meet our customers to solve their product related issues and get their product usage up

  • Actively work towards reducing customer churn

  • Work strategically with our customers in order for them to reach their sales and marketing goals

  • Be data-driven and work systematically to improve our Customer Engagement effectiveness

  • Bring an entrepreneurial problem-solving mindset

Några av våra medarbetare

Elin Lundström
Chief Financial Officer
"På Upsales får jag ta mycket ansvar och driva igenom många egna initiativ, vilket gjort att jag utvecklats oerhört mycket de tre senaste åren. Det är en bra kultur och jag har fantastiska kollegor!"
Eric Östholm
System Developer
"Jag fick direkt ett stort förtroende, vilket gav mig chansen att visa vad jag går för. Jag skulle verkligen rekommendera att jobba för Östgötaslättens fetaste techbolag."
Ingrid Söderberg
Marketing & Growth Manager
"På Upsales utvecklas man i en rasande takt. Vi satsar otroligt mycket på marknadsföring och jag tycker det är spännande att få vara med på en så unik tillväxtresa som vi faktiskt har framför oss."
Adam Normelli
Head of Marketing
"Upsales är för dig med höga ambitioner som vill ta sig an större utmaningar och utvecklas i teamet. Vi arbetar som ett lag men det är även viktigt att kunna ta eget ansvar och driva projekt framåt."
Robin Berntsson
Senior Software Engineer
"Gillar att jobba fullstack, det är spännande att vara involverad i hela processen, från databas till design. Produktens breda omfattning gör också att det är väldigt stor variation på varje projekt"

Kvalifikationer

You have

  • An exceptionally driven personality

  • Experience in customer engagement/customer success/project management

  • Excellent communication skills in English and Swedish

  • Academic degree in tech/business management/economy

  • Excellent pedagogical skills

  • Great team player skills

Om företaget

Upsales was founded with a vision to solve pain points for B2B companies, building the next generation sales and marketing software.

In 2019, Upsales was listed on the Nasdaq Stockholm exchange, and was awarded IPO of the year. Upsales differentiates itself from competitors by being fully focused on delivering the fastest digital solution to the most common growth problems. Upsales is currently working with 2000 customers in 10 countries, and our ambition is to scale in Sweden and Europe to continue building the next generation sales and marketing platform for fast-growing B2B businesses. We are a team of 70 people in our offices in Stockholm, Linköping and Skopje.


Dennis Lindell Schettini | Kontaktperson

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Upsales

Stockholm
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