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STUDENT WORKER FOR E-COMMERCE CUSTOMER CARE
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Industry

Retail

Category

Customer Service

Experience

Not Applicable

Applications are considered on a rolling basis

Location: Bredgade 76, 1260 Copenhagen Municipality, Denmark

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Contact Person
Caroline Dam Jensen

Job Description

We are looking for an enthusiastic bright individual to join the
E-commerce team at By Malene Birger to assist with customer service and online activities. The role requires strong understanding of customers’ needs coupled with commercial knowledge to help maximize trade opportunities.

Responsibilities include but are not limited to,

  • Provide an exceptional customer experience across all touchpoints
  • Handle customer inquiries via voice calls, email and chat
  • Communicate with customers and assist in giving the best service and outcome possible to ensure we are maximizing customer satisfaction and operational
    excellence
  • Execute daily E-commerce operations
  • Assist with reporting of the E-commerce performance on a weekly and monthly basis
  • Assist with campaigns and email marketing, using data knowledge to ensure performance yet maintaining brand image
  • Support with product data
Skills & Requirements
  • Commercial customer-first mindset with strong understanding of premium branding
  • Extremely service-minded and detail oriented
  • Exceptional communication skills
  • Fluent English
  • Detail-orientated and able to multi-task with solid organizational and time-management
    skills
  • Proactive and highly motivated team player
  • Flexible with working schedule depending on campaign activities and peak periods
  • Passion for By Malene Birger

Position: The job is paid by the hour with a working week of app. 15 hours

Start-date: As soon as possible

Reporting to: Customer Care Specialist

About the company

Founded in 2003, By Malene Birger is a brand devoted to the contemporary bohemian – delivering long-lasting investment pieces with a conscious approach. The collections embrace an eclectic vision of Scandinavian minimalism, finding a niche where refined and elevated style meets free-spirited ease. Everything we create must serve an authentic purpose in the curated wardrobe of the By Malene Birger woman.

By Malene Birger is committed to creating a balanced, diverse, and inclusive atmosphere for all employees. We ensure that all people are treated equally and we welcome applications from any qualified candidate irrespective of nationality, age, gender, sexual orientation, or religious beliefs.

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