Meet with the team
The Enterprise team brings in and works with our most important and premium enterprises clients across the region, including identifying business problems and understanding strategic business goals, coaching and consulting clients the way they think about social media, online editorial, print, and other types of data, on what the media monitoring and analysis goals should be and how to achieve them.
We are aiming to turn external data into credible insights that are used to measure organizational performance, track competitor and industry development, monitor the government regulation changes, manage PR crisis, conduct consumer insights and leverage innovative opportunities for our clients by using Meltwater solutions. We are a team of experienced consultants who are proud to be our clients’ trusted business partner in using media intelligence and social analytics.
About this role
You will own the critical early phase of the customer lifecycle, onboarding Meltwater’s new enterprise clients, working closely with Key Account Managers and Managing Director to deliver exceptional experience to our customers in their first 90 days setting up Meltwater with the highest level of quality in both product knowledge and project management skills and, in the process, consistently meet and exceed customer expectations. You will have a select group of accounts onboard and will be responsible for rapidly understanding each client’s business objective, unique challenges and requirements, managing the solution implementation, making sure every customer is successfully onboarded in a timely manner. You are the key person driving clients to realise a fast time-to-value from their investment in Meltwater as efficiently as possible.
Our customers vary in size and experience so we are looking for individuals who have a track record of engaging with diverse groups ranging from executives to user levels. You will be comfortable with frequent partnering across teams to find creative solutions to unique problems. You will thrive in challenging situations and want to apply your skills to solve problems for customers using our software.
What will you be doing?
The perks of working with us!
We would love to see...
Competitive salary & bonuses
Accelerated Career Path
Responsibility & Ownership from Day One
An Irreverent & Fun-Filled Work Environment
Overseas Conference & Progression Opportunities
A uniquely Meltwater culture like no other
Flat hierarchy and strong support groups
Diverse, high-performance & collaborative teams
Generous vacation leave & medical benefits
Global presence with flexible work arrangements
Founded in 2001, headquartered in San Francisco, Meltwater is the global leading AI-powered media monitoring, social listening & PR Analytics software. Our mission is to help companies make better and more informed decisions. With over 2000 employees and 55 offices globally, we help over 30,000 companies to stay on top of billions of online conversations, extract valuable data, and consult our clients to transform their businesses in this new digital reality.
Meltwater is recognized as a great place to work for talents globally. We have won several Top Employer awards worldwide and most recently been accredited as “Asia's Best Multinational Workplaces 2018”, “Best Companies to Work For in Hong Kong 2018”, “Best Companies to Work For in Greater China 2018” by Great Place to Work™.
Meltwater operates the Meltwater Entrepreneurial School of Technology (MEST), a nonprofit organization devoted to nurturing future generations of entrepreneurs. Learn more on https://www.meltwater.com/ and https://outsideinsight.com/
Our culture is based on a fundamental belief in people and the potential they possess.
Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.
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